Speech Chapters 4 and 5

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Author:
maspeech
ID:
294316
Filename:
Speech Chapters 4 and 5
Updated:
2015-01-30 09:26:42
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speech
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Speech Chapters 4 and 5
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  1. Define one-to-one communication
    Interpersonal communication between just two people; speaking with only one other person.
  2. Define conversation.
    Interpersonal communication about matters of common interest to the people involved.
  3. Name four important aspects of successful one-to-one communication.
    • 1. Send and receive messages accurately
    • 2. Be courteous
    • 3. Be able to speak on a number of topics
    • 4. learn to enjoy conversation
  4. Name three ways to send messages accurately during conversations.
    • 1. Choose words carefully
    • 2. Pay close attention to feedback.
    • 3. Rephrase an idea.
  5. Name five nonverbal aspects of conversation.
    • 1. Using body motion (kinesics)
    • 2. Using space (proxemics)
    • 3. Using time
    • 4. Using appearance
    • 5. Using paralanguage
  6. What is a vocalized pause?
    The habit of filling in time between words or sentences with "uh," "er," "like," "you know," or similar sounds.
  7. Name four rules (in addition to the rules that apply to all face-to-face conversations) for telephone conversations.
    • 1. Make social calls at appropriate times
    • 2. Identify yourself
    • 3. Avoid tying up the line for long periods of time
    • 4. Make brief opening comments before proceeding with your main purpose.
  8. When making business calls, ______________ is of great importance.
    efficiency
  9. What three things should you do if you are being interviewed?
    • 1. Prepare thoroughly
    • 2. Be an active participant
    • 3. Follow up
  10. What three things should you do if you are conducting an interview?
    • 1. Prepare thoroughly
    • 2. Manage the interview carefully
    • 3. Follow up

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