Operations Management

Card Set Information

Author:
Cshowalter
ID:
294411
Filename:
Operations Management
Updated:
2015-01-31 12:18:46
Tags:
Exam
Folders:
Chapter 1 exam
Description:
first test for operation mang
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  1. what is operations
    part of the business that is responsible for producing goods and services
  2. define operation management
    involves all the planning and control activities associated with transformation process of both good and services
  3. Goods?
    are physical items that include raw materials, parts assemblies, and final products
  4. services?
    • are activities that provide some combination of time, location, form or psychological value
    • -education
    • -Haircut
    • -Air Travel
  5. supply chain
    a sequence of events and organizations involved in producing and delivering a good or service
  6. Process
    one or more actions that transform inputs into outputs
  7. variation
    can be disruptive to operations and supply chain process. they may result in additional cost, delays and shortages, and inefficient work system
  8. the primary function of the operations manager is to guide the system by
    decision making
  9. system
    a set of interrelated parts that must work together
  10. the system approach emphasizes ______ among subsystems
    interrelationships

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