Comm Ch 3

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ElaineT
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294446
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Comm Ch 3
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2015-01-31 17:59:49
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Communications Unit1 Ch3
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Communications
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Unit 1 Ch 3
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  1. Hearing vs listening

    p.42
    • Hearing is physical
    • Listening is a mental process using mindfulness to create meaning
  2. mindfulness

    p.42
    Paying attention
  3. Describe the listening process

    p.42
    • The listening process is a continuation of the perception process
    • Attention
    • Selection
    • Organization
    • Interpretation
    • Evaluation
    • Remembering
    • Responding
  4. What might interfere during the listening process to block our ability to listen effectively?

    p.43,44
    Noise
  5. List the 7 listening processes (a continuation of the perception process)

    p.43
    • Attention 
    • Selection
    • Organization
    • Interpretation
    • Evaluation
    • Remembering
    • Responding
  6. The first stage of the listening process 

    p.43
    Attention - paying close attentin to the sounds that we choose
  7. The second stage of the listening process 

    p.43
    Selection - choosing to focus on certain sounds (words)
  8. The third stage of the listening process 

    p.43
    Organization - how we arrange the sounds to make the words or symbols
  9. The fourth stage of the listening process 

    p.43
    Interpretation - assigning meaning to the sounds we choose and pay attention to.
  10. The fifth stage of the listening process 

    p.43
    Evaluation - analyzing and making decisions or judgments about the sounds we choose, attend to, and understand
  11. The sixth stage of the listening process 

    p.43
    Remember - retaining the sounds we have chosen, attended to, understood, and evaluated for later recall.
  12. The seventh stage of the listening process 

    p.43
    Responding - offering feedback
  13. 5 Listening challenges

    p.43,44
    • Sender-based
    • Channel-based
    • The nature of the channels
    • Message-based
    • Receiver-based
  14. One of the 5 listening challenges that is Sender-based means

    p.43
    The speaker's credibility based on perception of his or her goodwill, trustworthiness, competence, and appropriateness
  15. One of the 5 listening challenges that is Channel-based means

    p.44
    • The Number of Channels-use multiple channels to increase the listening audience
    • The Nature of Channels-ask questions and talking with others helps you draw better conclusions
  16. One of the 5 listening challenges that is Message-based means

    p.45
    • Message overload - to much information
    • Message complexity - complex ideas, numerous details, or new skills
  17. One of the 5 listening challenges that is Receiver-based means

    p.45
    Receiver apprehension - the fear of misinterpreting, inadequately processing, and/or not being able to adjust psychologically to messages sent by others
  18. One of the 5 listening challenges that is Context-based means

    p.46
    • Various environments that surround a given communication event, including physical, linguistic, cultural, & social environments.
    • Ex: Noise-you may want to move to quiet surrounding or
    • we don't speak the same language
  19. Listening Barriers

    p.47,48
    • 1.Pseudolistening - pretending to listen
    • 2.Selective - when we focus on parts of a message
    • 3.Defensive - attributing criticism, hostility, or attacks to the comments of others even when these comments were not meant to be offensive.
    • 4.Ambushing - we listen carefully to others so we can attack what they say
    • 5.Dominating - Speaking as if we are the only one in the conversation. Interrupt to draw the conversation back to them
  20. What is the meaning of Pseudolistening (one of the 5 Listening Barriers)

    p.47
    pretending to listen
  21. What is the meaning of Selective Listening (one of the 5 Listening Barriers)

    p.47
    when we focus on parts of a message
  22. What is the meaning of Defensive Listening (one of the 5 Listening Barriers)

    p.47
    Attributing criticism, hostility, or attacks to the comments of others even when these comments were not meant to be offensive.
  23. What is the meaning of Ambushing (one of the 5 Listening Barriers)

    p.48
    We listen carefully to others so we can attack what they say
  24. What is the meaning of Dominating (one of the 5 Listening Barriers)

    p.48
    Speaking as if we are the only one in the conversation. Interrupt to draw the conversation back to them
  25. 4 Listening Types

    p.48-51
    • Pleasurable
    • Informational
    • Relational
    • Evaluative
  26. Pleasurable Listening (one of the 4 Listening Types)

    p.48
    Listening for pleasure - music; requires less focused concentration
  27. Informational Listening (one of the 4 Listening Types)

    p.48
    listening for information
  28. Relational Listening (one of the 4 Listening Types)

    p.50
    Listening to understand, support, & empathize with others
  29. Evaluative Listening (one of the 4 Listening Types)

    p.51
    Analyzing a message in order to judge its validity, reliability, or usefulness; also termed critical listening
  30. The 6 elements of Informational Listening

    p.48-50
    • Focus on the speaker
    • Seek to understand the message
    • Avoid allowing the channel to decide how you listen
    • Monitor your reception
    • Reduce contextual distractions
    • Avoid poor listening behaviors (pseudolistening)
  31. The 6 elements of Relational Listening

    p.50-51
    • Try to understand
    • Encourage others to share
    • Offer support
    • Select a safe environment
    • Take your lead from the other person
    • Practice Rhetorical Sensitivity
  32. What is Rhetorical Sensitivity?

    p. 51
    Concern for self, others, and a situational attitude
  33. Describe Evaluative Listening

    p.51
    • Analyzing a message in order to judge its validity, reliability, or usefulness; also termed critical listening
    • 1. Listen before evaluating
    • 2. Consider the source
    • 3. Consider the evidence
    • 4. Consider the reasoning

  34. What are the 4 rewards of listening?

    p.52
    • Increased enjoyment
    • Improved understanding
    • Enhanced empathy
    • Heightened civility
  35. Listening is about RASA - meaning

    (icn Ch 3)
    • The essence of listening is
    • R - receiving
    • A - appreciating
    • S - Summarizing
    • A - Asking questions
  36. Speaking vs Listening (wpm)

    (icn Ch3)
    • Speaking 100 wpm
    • Listening to 400 - 500 wpm
  37. By paying attention you can save time, energy, and frustration doing the following:

    p.55
    • Ask the person's name with whom you are speaking
    • Ask clarifying questions
    • Practice civility - do not be angry or rude
    • Jot down notes - improves recall
  38. pseudolistening, selective listening, defensive listening, ambushing, and dominating are what type of listening?

    p.47
    Listening barriers
  39. enjoyment, understanding, empathy, and civility are significant enough to encourage us to become effective listeners.  These are what kind of listening

    p.52
    The rewards for listening
  40. Improved listening abilities will pay dividends in your college experience, your professional life, and your personal relationships - is what kind of listening?

    p.55
    Rewards of listening

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