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  1. What are the four stages of the management process?
    • Planning
    • Organizing
    • Influencing
    • Controlling
  2. What are the organizational resources?
    • Humans
    • Money
    • Raw Materials
    • Capital
  3. What is Management Skill?
    the ability to carry out the process of reaching organizational goals by working with and though people and other organizational resources
  4. Describe human skills.
    build cooperation within the team being led. In short, working with people.
  5. Describe technical skills.
    Working with "things" such as equipment and technology.
  6. Describe conceptual skills.
    The ability to see the organization as a whole. Know how things work in synergy.
  7. What skills are most important to top management?
    Conceptual and human.
  8. What skills are most important to middle management?
    Technical, conceptual, and human.
  9. What skills are most important for supervisors?
    Technical and human.
  10. What is the behavioral approach?
    an approach that emphasizes increasing production through an understanding of people
  11. What were the Hawthorne studies?
    Originally intended to test the effects of lighting on productivity but ended up finding out that productivity increased because people enjoyed the interaction and meaningfulness.
  12. What is the contingency approach?
    Emphasizes that what managers do in practice depends on the situation.
  13. What are the 5 levels of Maslow's hierarchy of needs? (bottom to top)
    • Physiological
    • Security
    • Social
    • Esteem
    • Self-actualization
  14. Describe an open system.
    a system that  is continually interacting with its environment. I.e. a plant.
  15. Describe a closed system.
    does not interact with the outside world. Like a clock.
  16. What are areas of social responsibility for a business?
    Environmental, volunteering, charity
  17. What is social responsiveness?
    The degree of effectiveness and efficiency an organization displays in pursuing it's social responsibilities.
  18. What is sustainability?
    Meeting goals without compromising future generations.
  19. What three areas should managers focus on to build a sustainable organization?
    Triple bottom line. Economic, environmental, and societal
Card Set:
2015-02-17 14:09:59

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