Business Comp

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  1. How do you pronounce plethora and what does it mean?
  2. communication is a highly sought-after skill but not a job title.
    In a way a degree in communication makes you qualified for nothing and everything all at once.
  3. the average person holds numerous job in his lifetime
  4. the job-seeking process is about finding the position that matches your professional skilsl and qualifications
  5. What are the six steps of the job-seeking process?
    • 1. exploring
    • 2. researching
    • 3. applying
    • 4. interviewing
    • 5. following up
    • 6. accepting
  6. communication is a transactional process, not a pipeline
  7. the exploring stage begins with you the job-seeker
  8. self-exploration. Take time to explore your goals and priorities
  9. Career Exploration requires you to research opportunities in your major that matches with your goals and priorities
  10. the interviewing phase of the job-seeking process ins't about finding the candidate with the most qualifications, but finding the right person that best the job and the company
  11. the researching stage of job-seeking process comprises two components: Researching the opening and researching potential employers
  12. Honest truth; few students land their dream job right out of college. In order to fix this gain experiences and slowly work your way to your dream job
  13. Rule of thumbs; once you finish school allow 3 and 6 months to find that first job
  14. most higher education institutions, have career planning center that may help you to find a job once you finish college; The career center may be called career services, career placement, career development, or career consulting
  15. Career services centers may hold job fairs on campus or have information about job fairs in the surrounding community.
  16. back in the past classified/ help-wanted ads in the newspaper were the place to look for a job
  17. Many organization now post job opening on their company website, or on a matching employees to job websites;,,
  18. state employment service is called job service
  19. private employment  agencies, aka head hunters, can help your job search
  20. professional associations can help you find a job in the field you are trying to get into
  21. Don't waste time researching a positions that does not fit your desires, goals, and priorities.
  22. you can't be audience centered if you do not know your audience
  23. company websites make the organization look appealing, don't stop there. Find someone that works in that positions and ask about what they do. You can look up information at the Chamber of Commerce, Better Business Bureau reports, the college Placement Annual, and, Hoover's Business Index, Dun and Bradstreet
  24. a resume provides a picture of who you are as an employee by highlighting your skill set
  25. there is no one standard form for a resumes, instead cater to the job positions
  26. select a resume that highlight your strengths and downplay your weaknesses
  27. Resume should be no more than one page and must be visually appealing
  28. It's important to develop a generic resume that you can use as a starting template for customizing resume for certain position
  29. Chronological resume is the most common template and easiest to prepare. The resume emphasize employment and experience history, listing most recent experience first. It's especially useful to those with limited work experience.
  30. Functional resume; emphasizes skills and attributes that can be applied to a variety of employment situations; your skills are broken down into categories that quickly communicate to employers what you can do for them. Template is useful for candidates without direct employment-related experience or who wish to work in a fields unrelated to their academic major
  31. Combination resume is the combination of the chronological and functional resume
  32. There are three resume format
    1. Chronological resume (most used)
    2. Functional Resume
    3. Combination
  33. Your contact information should include your name, address, phone number, e-mail address
  34. Have a professional ring tone on your phone, and record voice mail message, and formal e-mail address
    Need to make a Business Email address
  35. an objective is a one or two-sentence declarative statement about your career goals
  36. many resume have moved away from the objective to a summary of your skills and traits
  37. your education section should be prominently displayed.
  38. If your GPA is higher than 3.0 include it into your resume
  39. employment experience, will take prominence over your education
    prominence; what does it mean and how to pronounce it?
  40. relevant experience is more beneficial than employment experience
    beneficial how do you pronounce
  41. Relevant experience, is experience on things you might have done outside of school or work; volunteering, president of a club,...etc
  42. skill may be incorporated under your experience or may be separate category on your resume
  43. Only put award and honors section on your resume if it is relevant tot he position and strengthen you as a candidate
  44. If you only have one award or honor that is relevant to the job, don't make a section for it, but instead highlight the the award some where else. Such as in your cover letter.
  45. don't put a hobbies and interest section in your resume. If the hobbies/ interest is relevant to the position work it into your resume as skill or experience
  46. reference should not be listed on your resume
    my professor doesn't agree with this
  47. only have reference letters if the job position require it
    ask ura lee denson about it after class
  48. HR department may use a computer scanning program that counts the number of key words from the job posting found in each resume
  49. in term of visual appeal, you need balance between text and white space
  50. For Visual appeal, you should use 12 point or 11 point font, and stick with standard fonts such as Arial, Helvetica, and Times New Roman
  51. Keep the same heading throughout the resuem
  52. make sure you have no spelling error or grammar on your resume
  53. for past job use past tense verb, for present job use present tense verb
  54. bond is known as resume paper
  55. job of a cover letter make employers read your resume
  56. job of a resume is to get an interview
  57. job of an interview is to get you the job offering
  58. Begin the cover letter, by stating that you are interested in a specific position, 
    In the next paragraph or two, highlight why you are qualified for this position, make specific reference to the required skills and qualification noted in the job posting. End the letter by expressing your desire to disccuss your qualifications further during an interview
  59. Important tasks for an interview: prepare and practice for the interview
  60. Behavioral question explore how you have handled past situations or hypothetical question
    elaborate, variety
  61. Scripting answers make an answer for potentially questions during an interview
  62. how to script answer, first directly answer the question, second back up your answer with a specific example, third connect the answer back to the company or position
  63. main piece in an interviewing uniform is the standard business suit
  64. the business suit should be black, dark gray, or dark blue
  65. for jewelry, male can only have 2 pieces; watch and wedding ring
    female can have 5 piece; a pairing of earring counts as 2, ring, necklaces, watch
  66. arrive to the interview at least 10 min early
  67. Illegal question, may not include race, color, religion, sex, national origin, disability, or age
  68. socialization- the experiences that shape our attitudes, perceptions, emotions, and communication choices
    collegial, irreparably (pronounce),cognizant (pronounce and meaning)
  69. organizational culture refers to the way an organization operates, attitudes the employees have, and the overall tone and approach to any given business.
  70. assimilation process- the adjustment period and settling in
  71. 7 tactics a newcomer learn about an organization; overt questioning, indirect questioning, third-party questioning, testing limits, disguising conversation, and surveillance.
    purveyor (pronounce and meaning)
  72. you will gain information about your organization's culture by evaluating artifacts, rituals, language, and narratives/stories
  73. Artifacts are temporary embellishments or objects charactistics of particular culture or institution that provide information about personalities, attitudes, group affiliation, and organizational membership
  74. cultural rituals- practices, behaviors, celebrations, and traditions common to people, organization, and institutions
  75. through our narratives or stories we come to understand the organizational culture and one another.
  76. cultural diversity awareness - being aware of diversity that's present in any working or socialenvironment
  77. worldview is a cultures's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.
  78. Redfield devised a system to understand our worldview, by these element; self, other, gender differences, "us versus them, religious differences, various ways people manage time, and spirituality
  79. cultural competence refers to the level of knowledge a person has about others who differ in some way in comparison with himself or herself
  80. perception checking- asking others if their perceptions or sense of understanding is correct or incorrect
  81. mutual respects - also know as mutual understanding- cultural tensions, misunderstandings, and conflict can be avoided
  82. diverse working place can't happen with out cultural competence, perception checking, and mutual respect
  83. race is the categorization of people based on physical characteristics, such as skin color,hair,
    pronounce, rapport, ethnicity pronounce
  84. ethnicity refers to a social group that may be joined together by factor such a shared history, shared identity, shared geography, or shared culture
  85. stereotypes- describe the way humans categorize or understand
  86. globalization - process that brings each of us into greater contact with the rest of the world and gives our daily lives an increasingly international orientation
  87. accent refers to a person's pronunciation of a various words in a lanuage
  88. Dialect - variations in the pronunciation of words, as well as in vocabulary and syntax.
  89. interpersonal communication referred to as people skills or soft skills,
  90. dyads - two people
  91. interpersonal communication is important. 1. your ability to relate with other people 2. help form connections with other people 3. provide a supportive social system that will increase your job satisfaction
  92. interpersonal communication can be classified into three interaction; subordinate relationships, coworker relationships, and customer client relationships
  93. relational layer- communication that reveals how you feel about the receiver
  94. semantic information distance - describe ho employees and supervisor do not share the same view of some fundamental area
  95. upward distortion - when message sent from subordinate to supervisors are altered
  96. message are altered in four way: gate keeping, summarization, withholding, general distortion
  97. gatekeeping occurs when some but not all information is passed up
  98. summarization occurs when employee summarizes the messages that emphasis certain aspects of the message
  99. withholding occurs when information is not pass on
  100. general distortion - a when the message is change to serve the subordinate purpose
  101. how you can limit message alteration:

    1 limit the number of people a message must travel through before it get to you.

    2 go to the source of the message for clarification

    3 keep communication channel open with subordinate and customers

    4 never shoot the messenger
  102. ingratiation occurs when an employee acts warm and friendly toward the supervisor
  103. advocacy - strategy employee used to proposal an idea that meet the need an preference of the supervisor
  104. organization chart also know as formal communication = chain of command
  105. white space, unprescribed portion of the organizational chart where the informal communication network develops or informal communication network aka grapvine
  106. face to face communication is still the best
  107. communication privacy management theory, privacy is regulated by rules, which we develop which rule we share and what we keep
  108. team communication is important:
    1. relate with other people in teams
    2. help you form connections with coworkers
    3. critical skill need
  109. group are three or more individuals who are working toward a common goal or share a common purpose
  110. a team is a group in which members share leadership responsibility for creating a team identity, achieving mutually defined goals and fostering innovative thinking
  111. difference between a team and group
    team share responsibilities, refer to the team as us or group, work toward common goal but help define the goal, strive for innovation
  112. meeting environment include time and place a meeting is held
  113. make sure the meeting place is comfortable and the duration of the meeting time is just right
  114. an agenda, overview topics that will be covered during the meeting
  115. Agenda Format
    1. welcome
    2. approve minutes from the previous meeting
    3. specific points to be discussed
    4. old business
    5. new business
    6. arrangement of the next meeting
    7. closing
  116. What you need to do to plan for a meeting: Who should be there and can all key member attend the meeting at this
  117. self-centered roles or dysfunctional roles
  118. initiator - propose solution, suggest ideas
  119. coordinator show relationship among various ideas or suggestion
  120. procedural developer- takes not, record ideas, guides the group through the agenda
  121. gatekeeper, prevent dominance by other
  122. blocker give negative responses to most ideas
  123. attacker aggressive to achieve personal status
  124. norm is an unwritten rule of behavior
  125. reflective thinking process
    1. describing an analyzing the problem
    2. generating possible solutions
    3. evaluating all solution
    4. deciding on the solution
    5. planning on how to implement the solution
Card Set:
Business Comp
2015-02-23 07:58:53

For Exam on Monday
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