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What do you use for official correspondence?
Official business letter
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What should be included in your presentations:
Your goals
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When are emotional boundaries being crossed?
When a massage therapist discusses their own difficulties.
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What's the result of avoidance?
Leaving unresolved issues in a conflict.
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How do you show affirmation while listening?
By saying "uh-huh," "I see," "yes," etc.
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How long do you have to make a 1st impression?
- Less then 1 minute
- Less then 2 sentences
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Are rules of good manners the same everywhere you go?
No, they vary in different societies.
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How do massage therapists maintain good relationships?
With good social skills
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Define compassion:
A deep awareness of the suffering of another with the wish to relieve it.
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How do you enhance concentration & the ability to pay attention?
By single tasking
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What is the opposite of critical thinking?
Accepting things at face value.
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What's the term using theoretical knowledge in real-life situations?
Application
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What does it mean to be "reliable"?
People can depend on you to do what you say you will do, when you say you will do it.
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What is accountability:
Making work a high priority & applying yourself.
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List the 5 types of professional boundries:
- Physical
- Emotional
- Intellectual
- Sexual
- Energetic
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List 6 guidelines for good grooming:
- Keep nails trimmed & manicured below the tips of the fingers.
- Avoid nail polish
- Keep hair clean & style that prevents it from touching the client.
- Keep skin on hands healthy & soft.
- Take precautions to prevent offensive body odor.
- Take precautions to prevent offensive breath odor.
- Keep area around body piercing jewelry clean.
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What is ethics the study of:
The nature of moral behavior, right & wrong. Its based on honesty, integrity, compassion, respect & privacy.
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What are 7 common values upon which ethical choices are made?
- Honesty
- Integrity
- Compassion
- Quality care
- Respect for persons
- Privacy
- Confidentiality
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What are the 6 levels of intellectual skills?
- Knowledge (Recall or remember terms, concepts, principles, facts & methods)
- Comprehension (Reorganize, paraphrase or explain the material beyond mere recall)
- Application (Use information in real-life situations)
- Analysis (Break down a communication or situation into its parts & identify specific elements, relationships among parts, patters & overall organization)
- Synthesis (Put together the pieces to create a whole or a solution)
- Evaluation (From a judgment; determine the worth, value or quality)
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What are the 2 "hire level thinking skills" used in massage therapy?
- Critical thinking
- Problem solving
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Name 5 things that can improve concentration:
- Single tasking
- Uncluttered space in order to minimize visual distractions
- Silence
- "White noise"
- Quiet background music
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What's the purpose of social skills?
To promote harmony, understanding & connection; while peacefully solving problems like disagreements, misunderstandings & reconciliation after harm has been done.
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Name 5 types of conflict resolution approaches:
- Collaboration
- Force
- Avoidance
- Accommodations
- Compromise
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