Planning and Decision Making Ch 5 w301

Home > Flashcards > Print Preview

The flashcards below were created by user Cshowalter on FreezingBlue Flashcards. What would you like to do?

  1. What are goals.
    outcome statements that define what an organization is trying to accomplish
  2. Smart Goals
    • S- Specific: state exactly what you want to accomplish
    • M-Measurable:How will you demonstrate and evaluate the extent to which the goal is met
    • A- Achievable:stretch and challenging goals within ability to achieve outcome
    • R-Relevant: How does the goal tie into your key responsibilities
    • T-Time bound: Set one or more target dates (deadlines)
  3. Who does planning and types of plans
    • Top manager- Vision, Mission
    • Middle manager-tactical, 
    • first level Manager- standing plans, single use
  4. Means- end Chain
    Attainment of goals at lower levels permit the attainment of goals at higher levels
  5. Strategic goals
    • where the organization wants to be in the future
    • pertains to the organization a whole
  6. Strategic plans
    • actions steps used to attain stategic goals
    • blueprint that defense the organizational activities and resource allocations
    • tends to be long term (2-5 years into future)
  7. Tactical goals VS tactical plan
    • Goals that defines the outcome that major divisions and department must achieve
    • Plans designed to help execute major strategic plans ( shorter time frame)
  8. Operational goals vs Operational plans
    • Specific, measurable results expected from departments, work groups, and individuals
    • Organization's lowers levels that specify actions steps towards achieving operational goals
  9. Management by Objectives
    A process in which a manager and an employee agree upon set of specific performance goals, or objectives, and jointly develop a plan for reaching them
  10. MBO benefit and problems
    • benefits- gives direction, objective , give expectations, alines with companies goals
    • problem- un motivating, ceiling, quality, what if things change, bad boss relationship
  11. Single use plan vs Standing plan
    • SUP- (not likely to be repeated) is a complex set of objectives and plans to achieve an important , one time organizational goal (ex remodel or build)
    • SP- this is dealing with policy, rules and procedures (ex ex drug test things that are continue done)
  12. Stretch goals
    things that are extremely ambitous but realistic (run a marathon in 2 hours)
  13. Programmed and Non programmed decisions
    • PD- situations that occur often enough to enable decision rules to be developed
    • NPD- are made in respone to situations that are unique , are poorly defined and largely unstructured
    • "No -Show Consultant": Non programmed (cost them 125 K)
  14. Decision making and group decsions making
    • group decision
    • pro- more thoughts , more inputs, better quality
    • cons- group think, time, conflict
  15. Personal decision styles
    • 4 times Directive , Analytical, Conceptual, Behavioral
    • differences among people with respect to how they perceive problems and make decsions and remember that different cultures have different styles

Card Set Information

Planning and Decision Making Ch 5 w301
2015-03-18 14:43:15
Show Answers:

What would you like to do?

Home > Flashcards > Print Preview