Planning and Decision Making Ch 5 w301

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Planning and Decision Making Ch 5 w301
2015-03-18 10:43:15
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  1. What are goals.
    outcome statements that define what an organization is trying to accomplish
  2. Smart Goals
    • S- Specific: state exactly what you want to accomplish
    • M-Measurable:How will you demonstrate and evaluate the extent to which the goal is met
    • A- Achievable:stretch and challenging goals within ability to achieve outcome
    • R-Relevant: How does the goal tie into your key responsibilities
    • T-Time bound: Set one or more target dates (deadlines)
  3. Who does planning and types of plans
    • Top manager- Vision, Mission
    • Middle manager-tactical, 
    • first level Manager- standing plans, single use
  4. Means- end Chain
    Attainment of goals at lower levels permit the attainment of goals at higher levels
  5. Strategic goals
    • where the organization wants to be in the future
    • pertains to the organization a whole
  6. Strategic plans
    • actions steps used to attain stategic goals
    • blueprint that defense the organizational activities and resource allocations
    • tends to be long term (2-5 years into future)
  7. Tactical goals VS tactical plan
    • Goals that defines the outcome that major divisions and department must achieve
    • Plans designed to help execute major strategic plans ( shorter time frame)
  8. Operational goals vs Operational plans
    • Specific, measurable results expected from departments, work groups, and individuals
    • Organization's lowers levels that specify actions steps towards achieving operational goals
  9. Management by Objectives
    A process in which a manager and an employee agree upon set of specific performance goals, or objectives, and jointly develop a plan for reaching them
  10. MBO benefit and problems
    • benefits- gives direction, objective , give expectations, alines with companies goals
    • problem- un motivating, ceiling, quality, what if things change, bad boss relationship
  11. Single use plan vs Standing plan
    • SUP- (not likely to be repeated) is a complex set of objectives and plans to achieve an important , one time organizational goal (ex remodel or build)
    • SP- this is dealing with policy, rules and procedures (ex ex drug test things that are continue done)
  12. Stretch goals
    things that are extremely ambitous but realistic (run a marathon in 2 hours)
  13. Programmed and Non programmed decisions
    • PD- situations that occur often enough to enable decision rules to be developed
    • NPD- are made in respone to situations that are unique , are poorly defined and largely unstructured
    • "No -Show Consultant": Non programmed (cost them 125 K)
  14. Decision making and group decsions making
    • group decision
    • pro- more thoughts , more inputs, better quality
    • cons- group think, time, conflict
  15. Personal decision styles
    • 4 times Directive , Analytical, Conceptual, Behavioral
    • differences among people with respect to how they perceive problems and make decsions and remember that different cultures have different styles