16 Departments

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angelxblur
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298972
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16 Departments
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2015-03-22 22:31:09
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16 Departments
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16 Departments of the CSD...
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  1. Power System, Water System, & Financial System are all part of...
    DWP
  2. CSD is part of what System?
    Power System
  3. What is the CSD Mission Statement?
    Our Job is to serve the customer and secure the revenue of the LADWP.
  4. -Start/Stop of electric & water service...
    -Obtain info. about their bill...
    -Answer questions about our online services...
    -Issue High/Low bill complaints...
    -Offer Pay Plans or Payment Arrangements...
    -Assess the need for a deposit for residential customers...
    -Issue meter surveys, report outages, & conservation inquiries...
    -New service orders...
    • C.C.C.
    • CUSTOMER CONTACT CENTER
  5. -Provides training to new & existing CSR's...
    -Researches & corrects procedural errors...
    -Gathers data to produce procedures & the manual of standard practice for the CSD functional units...
    -Develops procedures & writes manuals for new programs designed for the CC&B, Internet, & Intranet...
    • O.S.T.
    • OFFICE OF SAFETY & TRAINING
  6. -They collect payments, deposits, & send daily collection reports to the Department Cashier...
    -15 Service Centers...
    • C.S.C.
    • CUSTOMER SERVICE CENTER
  7. What are the 4 Districts?
    • 1. Metropolitan
    • 2. Harbor
    • 3. Valley
    • 4. West Los Angeles
  8. -"One-Stop" call center for commercial, industrial, & multi-residential customers...
    -Start/Stop service request...
    -Disconnection service...
    -Billing inquiries...
    -Pay plans & payment arrangements...
    -Initiates orders to resolve high bill complaints & meter irregularities...
    -Provides info. for Department projects & programs...
    • C.R.C.
    • COMMERCIAL RESOURCE CENTER
  9. -Provides a channel for the resolution to complex & sensitive customer relation's problems.
    -Takes neutral position in any controversy between the Department & its customers.
    • C.R.O.
    • CUSTOMER RELATIONS OFFICE
  10. -Include the processing of all metering & billing documents.
    -Make required corrections of the customer's accounts when analyzing & processing system generated reports & "To Do's."
    -Provide info. regarding Department rules, rates, & the computation of bills & related data.
    -They process "To Do" requests for the transfer of payment, reinstates, deposit or excess credit refunds, compile statement of accounts, adjustments (cancel/rebill) on Solid Resource Fee & Sewer Service Charges, maintain the Outage Control Ledger, & various other reports.
    • A.S.U.
    • ACCOUNT SERVICE UNIT
  11. -Automated Meter Reading.
    -Cashier/Cash Research/Refund Register/ Misapplied Payment Desk.
    -Correspondence
    -Cycle Billing.
    -Disputed Bills.
    -Fire Service.
    -Governmental Desk.
    -Lifeline.
    -Life Support/Physician's Certified Allowance.
    -Low Income
    -Mobile Homes - Master Metered Only
    -Net Metering/Solar/Electric Vehicle.
    -New Service (New Installs)
    -Landlord Agreement.
    -Private Water Meters (Sub-Meters)
    -Safety Offs
    -Start/Stop
    -Water Distribution Unit
    • Departments of A.S.U.
    • ACCOUNT SERVICE UNIT
  12. -Small Claims
    -Legal Referral
    -Bankruptcy
    -Receivership
    -Collection Agency
    -Payment Reversal Desk
    • S.A.M.U.
    • SPECIALIZED ACCOUNT MANAGEMENT UNIT
  13. Responsible for the protection of the Dept. from loss where credit or financial responsibility is a factor. Commercial & industrial applications are processed through this unit for final credit approval.
    -Bankruptcies
    -Assignments
    -Surety Bonds
    -Title checks
    -Processing of published escrows
    -City tax exemption requests
    -Utility Maintenance Program (UMP)
    -Back up unit assigned to support CRC during heavy call volume.
    • C.A.M.U.
    • COMMERCIAL ACCOUNT MANAGEMENT UNIT
  14. -Performs the field & office functions necessary to complete requests received from CCC, as well as those requests received from other sections.
    -Execute Start/Stop orders for electric & 2" or small water service.
    -Read meters for closing bills.
    -Obtain special meter readings upon request
    -Report meter, service, or wiring irregularities found on customers premises.
    -Order electric wires cut & water meters removed from non-compliance of Dept. Rules & Regulations.
    -Develop & administer special field projects.
    • F.S.U.
    • FIELD SERVICE UNIT
  15. Responsible for collecting monies due on various types of delinquent bills.
    -COLLECT OR DISCONNECT DELINQUENT:
    ...Regular electric & water bills
    ...Manually generated bills
    ...Bank returned checks BRC
    ...Deposits for commercial/residential & credit impaired accounts.
    • F.C.U.
    • FIELD COLLECTIONS UNIT
  16. -Is responsible for obtaining meter reads.
    -Read & record electric & water meters in HHC
    -Inspect meter boxes, meters, & services for any unusual field conditions at the time of meter read.
    -Verify meter number & readings when readings fall outside the high/low limit.
    • M.R.U.
    • METER READING UNIT
  17. -Research & solve irregularities in cust. billing, meter, & service related problems.
    Such As:
    ...Abnormally high/low electric/water consumptions.
    ...Un-metered electric/water services (cut-flats & spacers)
    ...Classification surveys
    ...House or meter checks
    ...Damaged or missing meters
    • F.I.U.
    • FIELD INVESTIGATIONS UNIT
  18. -Responsible for securing & maintaining the integrity of the department's meter system.
    -Responsible for recovering lost revenue & correcting these situations.
    -Inspect services suspected of being tampered
    -Inspect all services reported as having no seals
    -Adjust customer bills to allow for the recovery of energy of water theft.
    -Assess investigation & damage charges when warranted.
    -Cooperate w/other utilities in the investigation of cust. suspected of theft.
    • R.S.U.
    • REVENUE SECURITY UNIT
  19. -Responsible for the opening, sorting, processing bill payments received daily by mail, electronic transmission, Western Union, & from some CSC night drops.
    -Endorsing & encoding checks
    -Microfilming checks & bills
    -Preparing bank deposits & reports
    • R.P.C.
    • REMITTANCE PROCESSING CENTER
  20. -Provides centralized mail services to the DWP.
    -Responsible for the distribution of bills, as well as the majority of incoming, out going, & inter-departmental mail.
    MAIL CENTER
  21. -Provides centralized administrative services to the CSD.
    -Various functions include:
    ...monitoring, timekeeping, & payroll through periodic review of reports.
    ...Reviews material, equipment, supply orders, & handles special projects & reports to assist management.
    • A.S.O.
    • ADMINISTRATIVE SERVICES OFFICE
  22. CCC
    OST
    CSC
    CRC
    CRO
    ASU
    SAMU
    CAMU
    FSU
    FIU
    FCU
    MRU
    MAIL CENTER
    ASO
    RPC
    RSU
    • CUSTOMER CONTACT CENTER
    • OFFICE OF SAFETY & TRAINING
    • CUSTOMER SERVICE CENTER
    • COMMERCIAL RESOURCE CENTER
    • CUSTOMER RELATIONS OFFICE
    • ACCOUNT SERVICES UNIT
    • SPECIALIZED ACCOUNTS MANAGEMENT UNIT
    • COMMERCIAL ACCOUNTS MANAGEMENT UNIT
    • FIELD SERVICE UNIT
    • FIELD INVESTIGATION UNIT
    • FIELD COLLECTIONS UNIT
    • METER READING UNIT
    • MAIL CENTER
    • ADMINISTRATIVE SERVICES OFFICE
    • REMITTANCE PROCESSING CENTER
    • REVENUE SECURITY UNIT

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