CRIM 2140

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  1. What are standards and guidelines
    • 1. Clarify responsibilities by identifying acceptable behavior 
    • 2. Provide guidance and assistance to help you resolve conflict situations that may arise in the work place
  2. Code of Ethics
    • 1. Institutional guidelines used to enforce ethical conduct of worker
    • 2. General principles designed to motivate the worker
  3. Attending Behaviour
    • Natural eye contact
    • appropriate posture
    • appropriate worded responses
  4. Non-verbal communication and the sharing of information
    • Can add to verbal communication
    • Carry meaning all by itself
    • Contradict meaning
  5. Element of communication settings
    • A) 3 TYPES
    • 1. Fixed feature
    • 2. Semi-fixed feature-Can change, not entirely fixed
    • 3. Personal space-Personal b/w you and another

    • B) Environmental
    • Natural- Rain
    • Artificial environmental factors-Lighting, color of walls etc
  6. Elements of self-representation
    • Clothing
    • Touch
    • Time
  7. Body motions (TYPES)
    • 1. eye contact
    • 2. facial expressions
    • 3. gestures
    • 4. use of body motions (MUST KNOW FOR EXAM Provide and example)
    • a) Emblems - take place of a word phrase (thumbs up)
    • b) Illustrators are gestures that accompany a verbal message and are used accent what is (bang the table)
    • c) Affect displays are facial reactions and body responses that provide nonverbal cues to the emotional state of the individual (stubbing toe)
    • d) Regulators are non verbal communication cues to control flow of convo (nodding head)
    • e) Adaptors are efforts to satisfy personal needs as you relate to another person (Change posture, facial)
  8. Paralanguage
    • Nonverbal cues that are heard-Concern is with how something is said not what is said
    • 1. Vocal Characteristics include:
    • a. pitch
    • b. volume
    • c. quality
    • d. rate of voice
    • 2. Vocal interference
    • Sounds that interrupt or intrude into speech causing distractions and occasionally a breakdown in communication (ahhs, errs, wells, uhmmmm)
  9. Perception Checking *
    • reflects your understanding of non-verbal cues:
    • watch behavior
    • Describe to self
    • what does it mean
    • Verify in words to check with the clien
  10. Verbal communication
    Words have agreed upon meaning
  11. review typpes of secondary questions
  12. How we form opinions of others
    • We form quick impressions
    • Emotional state-How you are feeling @ the time of interaction
  13. Ethnocentrism
    • Judging other cultures based on your own; it's a bias
    • Acting as if your culture is superior
  14. Values
    • Preferred conception of people
    • Outcome for people
    • Preferred methods for dealing with people
  15. Role of values
    • Can be a bias
    • Shape your decision-making power & use of discretion
  16. How values impact decision making
    • Is a learned conception
    • Motivate courses of action based on biases you have
    • Long lasting judgement that you do not change
  17. Where do values come from
    • What are your life needs/wants
    • Role of family, culture, religion
  18. Functions of code of ethics
    • Provide moral guidelines for presentation in the criminal practice system
    • Define professional behavior required in the workplace
  19. Codes seek to instill 2 main incentives
    • Ethics of public service-stress importance of promoting public service/goals
    • 2. Ethics of professionalism- Honesty, fairness, compassion, objectivity, integrity in workers
  20. How successful are ethics
    • They must be taken seriously
    • Must be enforced
    • Must be rewarding to promote ethical behavior
  21. What is an ethical dilemma
    • May be seen as a clash between your personal and professional code of ethics
    • A situation where professional duties and obligations rooted in our values clash with your own values, societal values, and legal mandates of your job
  22. Internal vs external ethical dilemmas
    • Internal-Personal/professional
    • External-When you think you know what is right but the agency policies require you to do something different
  23. Classism
    prejudice against or in favor of people belonging to a particular social class
  24. Ageism
    Imposing on other people our own beliefs and values about what can be /should be done at certain age
  25. When does boundary crossing happen
    Home visits for example when not a part of the job
  26. Violation of confidentiality
    Can you keep a secret
  27. Conflict of interest
    Obligation to your organization and client
  28. Response skills
    • Learning how to respond effectively
    • 1. Variety of responses
  29. Dimensions of communication skills (MUST KNOW DEF FOR EXAM)
    • 1. perceptive and awareness-observing, attending, and listening by using your practical skills
    • 2. Technical Ability-once aware of what kind of responses is called for in the helper process, need to deliver
    • 3. Assertiveness-Accurate perception and excellent know-how are meaningless unless they are actually used when called. (if you lack this, cannot deliver skills required)
  30. Attending behavior is defined as...
    • Natural eye contact
    • Appropriate posture
    • Appropriate verbal responses
    • Effective use of silence
    • Use of minimal verbal responses/minimal encouragement
  31. Reflecting feeling
    • use reflecting feeling when you want to identify the feelings a client conveys to you and (clarify) back to them
    • Do not reflect own feelings!
  32. Summarizing
    • Integrate important themes, ideas and restate them to a client
    • -Helps client review what was said
    • -Stimulates relevant discussion
    • -Provides overview of narrative
    • i.e. today we talked about x, y, and z. is there anything else you would like to talk about?
  33. Paraphrasing
    used to restate the main idea and helps you check your own understanding -OWN WORDS
  34. Self-disclosure
    • To the sharing of biographical information, feelings, or ideas about the helpee's concerns to the client
    • -Enhances the relationship
    • - encourages
  35. When is self-disclosure inappropriate
    • Too much too soon
    • Distracts them from them to you
    • Over burden the client
    • Threatens the objectivity
    • If values interfere
  36. Empathy
    • helpers ability and skills to accurately "experience the clients world as they experience" (DO NOT confuse with sympathy, sympathy is a deeper level of understanding)
    • 1. Use your own experience to communicate empathy to your client
    • 2. use the experience of others
    • 3. use your imagination when you communicate empathy
  37. 4 Key helping responses
    • Supporting - can soothe, approve or reduce tension with a client. Can be + or - to express to the client in reaction to something they have said or done
    • Interpreting - is an attempt to point out an alternative or hidden view of an event or feeling of a client to help the person see this from another perspective
    • Praise - Verbal rewards for what they have said or done 
    • Constructive criticism - is an evaluation of behavior, usually negative, and is given to help a helpee identify a fault
  38. 2 ways to use interpreting
    • 1. Focus on the core message; identify clients implicit message 
    • 2. Present to client in a different way
  39. Structuring
    • The ability to organize and pace an interview relationship from the start to finish
    • i.e.  orient client to a process, disussion of problems, agreement on problems, foal formulations, action planning, action, termination of relationship
  40. The interview relationship
    • 1. Initiation/Entry
    • -Initiate working relationship
    • -Orient to the process that will take place
    • Goals:Confidentiality statement provided
  41. Clarification of presenting problem
    • Problem definition and agreement on what the problem is
    • Use responsive listening 
    • Problem ownership achieved
Card Set:
CRIM 2140
2015-03-24 22:58:22

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