PSYC 2223

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PSYC 2223
2015-05-19 01:16:12

midterm I
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  1. Name the 5 stages of team development
    • Forming
    • Storming 
    • Norming 
    • Performing
    • Adjourning
  2. Emotional intelligence acronym:

    • R-recognize
    • U-understand
    • M-manage           your and others emotions
  3. Albert Ellis - Rational emotive therapy
    • A- activating event (nothing good about it, ex. the tree outside, its just there)
    • B- belief (belief bout activating event determines C about the A)
    • C- consequence
  4. Face:
    the image we have of ourselves
  5. Face issues
    issues that threaten the image we have of ourselves
  6. Face work
    things we do in order to maintain our face
  7. Preventing the Face threats
    • see the situation from others perspective
    • accept what other persona says as valid
    • accept others persons right to change his/her mind
    • use disclaimers that soften the message
  8. monochronic time
    • time in lineal and segmented 
    • do one thing at a time
    • adhere to plans 
    • emphasize promptness
    • take time commitments seriously 
    • are committed to the job 
    • are accustomed to short-term relationships
  9. polychronic time
    • do many things at once
    • change plans often and easily
    • base promptness on the relationship
    • have strong tendency to build lifetime relationships
  10. characteristics of an effective team
    • open communication
    • style diversity
    • self-assessment
    • shared leadership
    • clear roles 
    • participation
    • listening
    • civilized disagreement
  11. the the forming stage of team development, what are some signs of "forming" taking place?
    • politeness
    • pleasantrie
    • not wanting to offend
    • non-threatening behaviour
  12. from the team development stages, what are some signs of destructiveness in the stage "storming"
    • defensiveness
    • hostility
    • avoidance
    • intimidation
    • over-zealousness
    • blaming
  13. Qualities of a leader
    • preparation
    • involvement
    • credibility
    • principles
    • adaptability
    • responsibility
  14. task process
    members tai about and focus on information and ideas that will help achieve the goal of the group
  15. transactional process
    members develop relationships, work through interpersonal issues, and try to create a sense of "teamness"
  16. Roles
    a job or a function that an individual fills, formally or informally, but any individual may switch roles at any time to meet specific needs
  17. 5 obstacles to leadership
    • shy-box
    • disaproval-box
    • different-box
    • point of view-box
    • too much effort-box
  18. 3 steps to overcome an obstacle
    • confront the obstacle 
    • persuade the group
    • act as a mentor
  19. ethical issue vs ethical dilemma
    • ethical issue: can be considered in abstract terms, good or bad
    • ethical dilemma: we must apply standards and make decisions
  20. 4 team player styles
    • contributor 
    • collaborator
    • challenger 
    • communicator
  21. define the role of the contributor
    • brings information to the group, concrete in approach, come with a plan, report, task oriented
    • sets high performance standards 
    • IF USED TO THE EXTREME: may forget the goal
  22. define the role of the collaborator
    • goal-directed
    • big picture thinker
    • sees the mission, vision or goal of the team
    • is flexible and open to ideas
    • willing to do share of work
    • IF USED TO EXTREME: may forget details
  23. define the role of the communicator
    • process oriented 
    • facilitator: people person
    • effective conflict mediator
    • creates relaxed climate
    • IF USED TO AN EXTREME: may be ignored or forget the task
  24. define the role of the challenger
    • question the goals, methods and ethics
    • candid and open
    • encourages the team to take risks
    • willing to disagree
    • IF USED TO AN EXTREME: may alienate team members
  25. Rational emotive therapy
    • A-activating event
    • B-beliefs
    • C-consequence 
    • D- debate, dispute, disregard
    • E- effects of completing this process
  26. characteristics of an effective team
    • clear purpose
    • informality
    • participation
    • listening 
    • civilized disagreement
    • consensus decision
  27. 6 methods of making a group decision
    • decision by expert
    • averaging group rankings
    • random choice
    • majority rule
    • minority rule 
    • consensus