flash cards for i/o final

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Johnemt
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flash cards for i/o final
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2015-05-13 19:10:43
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  1. What is a stressor? (10)
    an environmental event that is perceived by an individual to be threatening
  2. What is Eustress? (10)
    Positive Stress
  3. What did Rahe and Holmes develop? (10)
    • developed a social readjustment scale
    • they developed 100 most stressful events that you could go through.
    • 1. death of a child
    • 2. death of a spouse.
  4. What is part of the minor hassles model? (10)
    • getting papers done
    • car problems
    • traffic
    • printer problems etc.
  5. what model do employers use to test their employees to get an idea of the stress in the workplace? (10)
    Minor Hassles model
  6. What are the three personality models? (10)
    • Type A
    • Type B
    • Type C
  7. What is the situational theory of stress? (10)
    • jobs that cause stress
    • aspects of jobs that can cause intense stress
    • heat
    • road rage
    • unable to achieve goal
    • unrealistic goals at work
  8. is it possible for your personality/temperment to create stress? (10)
    yes
  9. What is type A personality? (10)
    • impatient,
    • prone to heart attacks, try to do more with little time,
    • animated-talk and move very quickly
  10. What is type B personality? (10)
    • Mellow,
    • not in a hurry,
    • easy does it
    • opposite of type A
  11. What is type C percsonality? (10)
    • a combination of the best traits and qualities of type a and type b
    • these individuals are more aware of their personality
  12. how to alleviate stress? (10)
    • biological feedback
    • breathing
    • time management
    • meditation
    • listen to music
    • laughing ti off
    • drinking tea
    • exercise
  13. Cognitive theory of stress (10)
    your thoughts contribute to your stress levels.
  14. What is job ambiguity? (10)
    • occurs when job tasks and responsibilities are not clearly defined
    • from inadequate performance feedback or job insecurity
  15. What is underutilization? (10)
    when an individual feels like the job is too easy for his abilities and is then stressed
  16. What is work overload?(10)
    when you are stressed because of an over amount of work.
  17. What could cause counterproductive work behaviors?(10)
    • stress,
    • frustration
    • feelings of inequity
    • personality differences
  18. what is nonverbal communication? (11)
    refers to messages sent and received through means other than the spoken or written word
  19. what is lateral communication (11)
    refers to messages between two parties at the same level in an organizational hierarchy.
  20. what is downward communication? (11)
    refers to messages flowing downward in an organizational hierarchy, usually from superiors to subordinates.
  21. what is upward communication? (11)
    • refers to messages flowing upward in an organizational hierarchy,
    • usually taking the form of production feedback.
  22. what is a casual form of information sharing typically used in personal conversations with friends or family members? (11)
    • informal method of information sharing
    • this is sometimes called the grapevine.
  23. What is a type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes, and avoid using slang? (11)
    Formal method of information sharing.
  24. What is information that is presented as a fact but may actually be false? (11)
    rumors.
  25. what is noise? (11)
    physical or psychological distraction that disrupts the effective flow of communication.
  26. what is the sender?(11)
    • also known as an encoder
    • originator of communication,
    • the person who encodes and transmits a message
  27. what is the receiver? (11)
    the decoder is the recipient of the communication
  28. what is the first type of noise?(11)
    any type of distraction
  29. what is the 2nd type of noise? (11)
    • the mood that you are in
    • either as the sender or decoder.
  30. What are source factors? (11)
    characteristics of the sender that influence the effectiveness of a communication
  31. What is Jargon ?(11)
    a special language developed in connection with certain jobs
  32. what is an audience factor? (11)
    characteristics of the receiver that influences the effectiveness of a communication. Priming.
  33. what its he pygmalion effect? (11)
    when a sender nonverbally communications expectations to a receiver influencing his or her behavior.
  34. What is a communication network? (11)
    systematic lines of communications among various senders and receivers.
  35. what are some symptoms of group think? (12)
    • illusion of consensus
    • illusion of an enemy
    • illusion of morality
    • illusion of invulnerability
    • “nothing can go wrong with our group’s plan”
  36. What are some examples of group think? (12)
    • bay of pigs
    • cuban missile crisis
    • bombing of pearl harbor
    • jim jones
  37. what is conformity?
    • chaging your behavior to match the norms of the group
    • examples are asch study.
  38. what is compliance?
    • compliance occurs within groups
    • one must adapt his/her actions to another’s wishes or rules.
  39. what is social loafing?(12)
    when you’re in a group you feel anonymous therefore you put in les effort/slack off
  40. What is social facilitation?(12)
    • if you are doing an easy task and someone is watching you, then you are going to do it extra good
    • however, when in a group, and doing a difficult task, your performance will go down
  41. Who should be invited to a meeting? (12)
    no more than two hierarchy of people
  42. how many people do you want to invite? (12)
    5-7, however groupthink occurs so beware
  43. what is the greatman/great woman theory? (13)
    great leaders are born not made
  44. what is the path goal theory?
    leaders will ask you what your goals are and will help you by providing a path to reach those goals.
  45. what is the country club leadership style?
    • focused with regards to being concerned with the welfare of your employees
    • has a low turn-over
  46. what is the task oriented leadership?
    leader is only worried about how productive you are, not YOUR FEELINGS
  47. WHAT IS THEORY X?
    • believe that their employees are all lazy and selfish and only motivated by money
    • high turnover rate
  48. what is the theory Y?
    • leaders believe that their employees are intrinsically motivated
    • they thik that employees truly love their jobs and believe the best in their employees
  49. what is directive/autocratic leadership?
    • tell people what to do .
    • assertive leadership style in which the person takes control.
    • ideal for employees that don’t have a lot of experience
  50. what is the participative style of leadership?
    • you allow others to follow and participate in the decision making process
    • AKA democratic leadership style
  51. What is th transformational theory?
    • transforming the follower’s goals into that of the leader or organizations goals
    • it is very inspirations
  52. What is transactional theory?
    • based on rewards and punishments
    • the transaction between the leader and the follower
    • this is how they motivate their employees, based on rewards and punishments they receive.
  53. Charismatic leadership style?
    • based on your personality as a leader
    • they inspire their followers to follow them.
    • very well spoken.
  54. what leadership style did the author of the book believe in?
    • that your social skills make you a great leader.
    • the better social skills and emotional intelligence the better leader you are
  55. What are superordinate goals?
    global goals that are good for common good
  56. What are some terms that involve making the workplace a safe and user friendly?
    • human engineering
    • engineering psychology
    • ergonomics
  57. What is defined as power?
    the use of some aspect of a work relationship to compel another to perform a certain action despite resistance
  58. what is organizational politics?
    self-serving actions designed to affect the behavior of others to achieve personal goals.
  59. What is the definition of influence?
    the ability to use social forces to affect the behavior of others
  60. what is referent power?
    you get your power of being a leader from being well liked
  61. What is legitiment power?
    getting your power because you have a title
  62. what is expert power?
    • being an expert in a particular area
    • thus leading to power
  63. what is coercive power?
    if you are given the authority to give punishments/disciplinary actions, you have power.
  64. What is reward power?
    • if you have the ability to reward employees through pay raises and day offs etc.
    • you will gain power and be an effective leader.

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