flash cards for i/o final
Card Set Information
flash cards for i/o final
flashcards io final
What is a stressor? (10)
an environmental event that is perceived by an individual to be threatening
What is Eustress? (10)
What did Rahe and Holmes develop? (10)
developed a social readjustment scale
they developed 100 most stressful events that you could go through.
1. death of a child
2. death of a spouse.
What is part of the minor hassles model? (10)
getting papers done
printer problems etc.
what model do employers use to test their employees to get an idea of the stress in the workplace? (10)
Minor Hassles model
What are the three personality models? (10)
What is the situational theory of stress? (10)
jobs that cause stress
aspects of jobs that can cause intense stress
unable to achieve goal
unrealistic goals at work
is it possible for your personality/temperment to create stress? (10)
What is type A personality? (10)
prone to heart attacks, try to do more with little time,
animated-talk and move very quickly
What is type B personality? (10)
not in a hurry,
easy does it
opposite of type A
What is type C percsonality? (10)
a combination of the best traits and qualities of type a and type b
these individuals are more aware of their personality
how to alleviate stress? (10)
listen to music
laughing ti off
Cognitive theory of stress (10)
your thoughts contribute to your stress levels.
What is job ambiguity? (10)
occurs when job tasks and responsibilities are not clearly defined
from inadequate performance feedback or job insecurity
What is underutilization? (10)
when an individual feels like the job is too easy for his abilities and is then stressed
What is work overload?(10)
when you are stressed because of an over amount of work.
What could cause counterproductive work behaviors?(10)
feelings of inequity
what is nonverbal communication? (11)
refers to messages sent and received through means other than the spoken or written word
what is lateral communication (11)
refers to messages between two parties at the same level in an organizational hierarchy.
what is downward communication? (11)
refers to messages flowing downward in an organizational hierarchy, usually from superiors to subordinates.
what is upward communication? (11)
refers to messages flowing upward in an organizational hierarchy,
usually taking the form of production feedback.
what is a casual form of information sharing typically used in personal conversations with friends or family members? (11)
informal method of information sharing
this is sometimes called the grapevine.
What is a type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes, and avoid using slang? (11)
Formal method of information sharing.
What is information that is presented as a fact but may actually be false? (11)
what is noise? (11)
physical or psychological distraction that disrupts the effective flow of communication.
what is the sender?(11)
also known as an encoder
originator of communication,
the person who encodes and transmits a message
what is the receiver? (11)
the decoder is the recipient of the communication
what is the first type of noise?(11)
any type of distraction
what is the 2nd type of noise? (11)
the mood that you are in
either as the sender or decoder.
What are source factors? (11)
characteristics of the sender that influence the effectiveness of a communication
What is Jargon ?(11)
a special language developed in connection with certain jobs
what is an audience factor? (11)
characteristics of the receiver that influences the effectiveness of a communication. Priming.
what its he pygmalion effect? (11)
when a sender nonverbally communications expectations to a receiver influencing his or her behavior.
What is a communication network? (11)
systematic lines of communications among various senders and receivers.
what are some symptoms of group think? (12)
illusion of consensus
illusion of an enemy
illusion of morality
illusion of invulnerability
“nothing can go wrong with our group’s plan”
What are some examples of group think? (12)
bay of pigs
cuban missile crisis
bombing of pearl harbor
what is conformity?
chaging your behavior to match the norms of the group
examples are asch study.
what is compliance?
compliance occurs within groups
one must adapt his/her actions to another’s wishes or rules.
what is social loafing?(12)
when you’re in a group you feel anonymous therefore you put in les effort/slack off
What is social facilitation?(12)
if you are doing an easy task and someone is watching you, then you are going to do it extra good
however, when in a group, and doing a difficult task, your performance will go down
Who should be invited to a meeting? (12)
no more than two hierarchy of people
how many people do you want to invite? (12)
5-7, however groupthink occurs so beware
what is the greatman/great woman theory? (13)
great leaders are born not made
what is the path goal theory?
leaders will ask you what your goals are and will help you by providing a path to reach those goals.
what is the country club leadership style?
focused with regards to being concerned with the welfare of your employees
has a low turn-over
what is the task oriented leadership?
leader is only worried about how productive you are, not YOUR FEELINGS
WHAT IS THEORY X?
believe that their employees are all lazy and selfish and only motivated by money
high turnover rate
what is the theory Y?
leaders believe that their employees are intrinsically motivated
they thik that employees truly love their jobs and believe the best in their employees
what is directive/autocratic leadership?
tell people what to do .
assertive leadership style in which the person takes control.
ideal for employees that don’t have a lot of experience
what is the participative style of leadership?
you allow others to follow and participate in the decision making process
AKA democratic leadership style
What is th transformational theory?
transforming the follower’s goals into that of the leader or organizations goals
it is very inspirations
What is transactional theory?
based on rewards and punishments
the transaction between the leader and the follower
this is how they motivate their employees, based on rewards and punishments they receive.
Charismatic leadership style?
based on your personality as a leader
they inspire their followers to follow them.
very well spoken.
what leadership style did the author of the book believe in?
that your social skills make you a great leader.
the better social skills and emotional intelligence the better leader you are
What are superordinate goals?
global goals that are good for common good
What are some terms that involve making the workplace a safe and user friendly?
What is defined as power?
the use of some aspect of a work relationship to compel another to perform a certain action despite resistance
what is organizational politics?
self-serving actions designed to affect the behavior of others to achieve personal goals.
What is the definition of influence?
the ability to use social forces to affect the behavior of others
what is referent power?
you get your power of being a leader from being well liked
What is legitiment power?
getting your power because you have a title
what is expert power?
being an expert in a particular area
thus leading to power
what is coercive power?
if you are given the authority to give punishments/disciplinary actions, you have power.
What is reward power?
if you have the ability to reward employees through pay raises and day offs etc.
you will gain power and be an effective leader.