PSYC 2223 #2

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  1. benefits of conflict
    • become aware of problems in a relationship
    • can be fun
    • can promote-self knowledge
    • are cathartic 
    • motivate us to deal with immediate problems
    • serves as a catalyst for change
  2. attitudes that foster conflict resolution
    • mutually acceptable solutions are available
    • differences in opinion helpful
    • other party chooses to cooperate
    • trustworthiness of other parties
    • cooperation rather than competition
    • everyone is of equal value
  3. three psychological orientations to conflict
    • passive-defensive
    • aggressive-defensive 
    • constructive
  4. avoiding

    examples of what type of conflict resolution
  5. perfectionist

    are examples of what psychological orientation to conflict?
    agressive-defensive orientation
  6. pragmatic
    relationship building

    are examples of what psychological orientation to conflict?
    constructive orientation
  7. 5 conflict resolution methods
    • Negotiation
    • Mediation
    • Conciliation
    • Arbitration
    • Litigation
  8. Advantage of negotiation
    offers control over conflict process and outcome
  9. disadvantage of negotiation
    • tension may be high
    • may not resolve the conflict
  10. disadvantage of mediation
    decision is not legally binding so parties can recant
  11. advantage of mediation
    • diffuses tensions
    • offers unbiased facilitation of resolution
    • moves the process along
  12. three criteria of effective negotiation
    • produce a wise agreement
    • is efficient
    • improves or at least not damages relationship
  13. why positional bargaining is not effective
    • produces unwise agreements:get locked into a position and defend it
    • is inefficient: takes a lot of time as parties start with extreme positions and "bargain down" to what each really wants
    • endangers ongoing relationships: anger and resentment often occur
  14. 4 elements of a principled negotiation
    • separate people from the problem 
    • focus on interests not positions
    • generate a variety of possibilities
    • insist that the result be based on some objective standard
  15. refers to something that is made by human beings rather then something that you find in a natural setting
  16. T/F: Culture fills in the gaps when values and assumptions are not talked about.
    i.e. "beers after work"
  17. individualism
    value in a culture that emphasizes individual identity over a group identity
  18. collectivism
    tendency of people in culture to prioritize group identity over personal identity, group obligations over personal rights.
  19. Helm's white racial identity development model
  20. When two or more parties meet to resolve differences without outside help.
  21. When a neutral third party facilitates conflict resolution process with both parties present
  22. when a neutral third party facilitates conflict resolution process by acting as a "go-between"
  23. when a neutral third party listens to the perspectives of all sides and decides on the legally binding outcome
  24. two or more parties resort to legal action involving the courts
  25. Disadvantages of conciliation
    • parties do not hear what each other says
    • may be distrustful
    • decision is not legally binding so may recant
  26. advantages of conciliation
    • diffuses tensions 
    • offers unbiased facilitation of resolution
    • moves process along, people involved in the conflict determine the outcome, not the mediator 
    • reduces bickering
  27. disadvantages of arbitration
    • financial cost
    • parties may not like arbitrators decision
    • decision is legally binding
  28. advantages of arbitration
    • conflict is resolved and decision is final
    • decision is legally binding
  29. advantages of litigation
    decision is legally binding
  30. disadvantages of litigation
    • financially costly
    • time consuming
    • may not like the outcome
  31. 6 steps to Interest-based problem solving model 
    • step 1: exploring issues 
    • step 2: understanding interests 
    • step 3: developing options
    • step 4: choosing a solution
    • step 5: implementing the solution 
    • step 6: evaluating the outcomes
  32. describe methods to focus on interests (what people need) and not their positions (what people want)
    • ask open-ended questions 
    • communicate what is important to you and why
    • looking at what you need, not what you want 
    • emphasizing common ground
    • look forward, not back
    • be concrete and flexible
    • be hard on the problem, soft on the people
  33. what is an interest?
    a concern about an issue
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PSYC 2223 #2
2015-06-05 17:50:05

midterm #2
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