Delivery skill discussion
The following delivery skills determine the perceptions listeners create of you based on how you communicate. The following skills apply to all communication mediums including; presentations, meetings, sales calls, one-to-one conversations, conference calls, email and voicemail.
Posture and movement
Gestures and facial expressions
Vocal projection and inflection
These skills convey confidence, credibility, professionalism and knowledge to name a few. To motivate and influence others to take action, trust needs to be created. Eye connection is the only skill that conveys trust and believability.