chapter 7 group influence on consumer behavior

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Cshowalter
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304868
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chapter 7 group influence on consumer behavior
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2015-07-08 13:02:22
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  1. three forms of influence
    • informal- occurs when a individual uses the behavior and options of reference group members as potentially useful bits of information
    • normative -sometime referred to as utilitatian influence,occurs when an individual fulfills group expectations to gain a direct reward or to avoid a sanction
    • identification- called value expressive, occurs when individuals have internalized the groups values and norms
  2. Asch phenomenon
    the naive subject almost always agrees with the incorrect judgment of others
  3. opinion leader
    individual actively filter, interpret, or provided product and brand relevant information to their family, friends, and colleagues
  4. categories of innovation
    • continuous- relatively minor changes in behavior or changes in behavior that are unimportant to the consumer.
    • dynamically- moderate change in an important behavior or a major change in a behavior of low or moderate importance to the individual.
    • discontinuous- require major change in behavior is important to individual groups
  5. diffusion rates
    • innovators- 2.5%
    • early adopters-13.5%
    • early majority- 34
    • late majority-34
    • laggards-16

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