leadership test 2

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sillychicken
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306498
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leadership test 2
Updated:
2015-08-17 23:56:47
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leadership chapter 18
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chapter 18 test 2
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  1. a participatory form of communicating that promotes changes
    active communication
  2. the process of hearing what others are saying with a sense of seriousness and discrimination
    active listening
  3. a manner of communicating that limits the focus on or understanding of the opinions, values, or beliefs of others
    aggressive communication
  4. a form of communication that enables a person to act in his or her own best interest without denying or infringing upon the right of others
    assertive communication
  5. obstructing communication through non committal answers, generalization, or other techniques that hamper continued interaction
    blocking
  6. a process of relaying info between or among people by the use of words, letters, symbols, or body language
    communication
  7. an experience in which there is simultaneous arousal of two or more incompatible motives
    conflict
  8. a process whereby the receiver takes the message and interprets its meaning
    decode
  9. an attempt to experience another persons point of view without losing ones own identity
    empathy
  10. a process of translating an idea already conceived into a message suitable for transmission
    encode
  11. an attitude that relays acceptance and approval of another person
    equality
  12. response from the receiver, which can be verbal or non verbal
    feedback
  13. unconscious exclusion of extraneous stimuli
    filtration
  14. the data that is meaningful and alters the receivers understanding
    information
  15. receivers understanding of the meaning of the communication
    interpretation
  16. behaviors that block or impair effective communication
    negative communication techniques
  17. communicating in a timid and reserved manner resulting in limited concern for ones own rights regardless of the situation
    non assertive communication
  18. unspoken cues from the communicant, such as body positioning, facial expressions, or lack of attention.
    non verbal communication
  19. an attitude of willingness to self disclose, react honestly to the messages of others, and own ones feeling and thoughts
    openess
  20. a form of communication in which the individual fails to say what is ment
    passive communication
  21. the manner in which one sees reality
    perception
  22. behaviors that enhance effective communication
    positive communication techniques
  23. the destination for or receptor of a message
    reciever
  24. anyone who wishes to convey an idea or concept to others, to seek information, or to express a thought or emotion
    sender
  25. the concern that is fostered by being descriptive rather than evaluative and provisional rather than certain
    supportiveness
  26. openness on part of the nurse
    honesty
    integrity
    dependability
    factors that enhance development of trust
  27. decisions based on what has/has not worked in the past
    appearance and respect important
    formal communication style
    appropriate dress and displays of respect
    traditionalist
  28. questioned political policy, authority, and social mores
    ultimately embraced work as definition of self worth, adopting strong work ethic, goal directed
    struggle with work/personal life balance
    direct info in personable approach
    formal plan
    acknowledgment of value, purpose, respect
    baby boomers
  29. autonomy in work, decision making, and life choices, value the team and team work
     allow highly involved in decision making
    genX
  30. comfortable with technology/diversity
    focused on cohesiveness and peer orientation
    value immediate feedback
    millenials
  31. wont take prosperity for granted
    comfortable with multi tasking, diversity and technology
    homelanders

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