MGMT Test 1 (Ch. 1)
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_______ are what keep companies growing, changing, and thriving.
Peter Drucker, often credited with creating the modern study of mgmt, summed up the job of the manager by specifying 5 tasks:
- setting goals
- organizing activities
- motivating and communicating
- measuring performance
- developing people
_______ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
a/an ________ is a social entity that is goal directed and deliberately structured.
Organizational _________ is the degree to which the org. achieves a stated goal, or succeeds in accomplishing what it tries to do.
Organizational _______ refers to the amount of resources used to achieve an organizational goal.
_______ is the attainment of organizational goals by using resources in an efficient and effective manner.
The 2 major reasons that managers fail are poor _______ and poor _______ skills.
A/an _______ is a set of expectations for a manager's behavior.
A manager's roles are divided into 3 categories:
- Informational (managing by information)
- Interpersonal (managing through people)
- Decisional (managing through action)
Today's effective manager is probably a/an ______ who helps people do and be their best, rather than being a/an _______ that uses more organizational hierarchies.
The early study of mgmt as we know it today began with what is now called the ________.
________ emphasizes scientifically determined jobs and mgmt practices as the way to improve efficiency and labor productivity. It was fronted by Frederick Taylor.
A systematic approach that looked at the org. as a whole is the _________ approach. It is a subfield within the classical perspective that was fronted by Max Weber.
The __________ approach focuses on the total organization rather than the productivity of the individual worker. It is a subfield within the classical approach that was fronted by Henri Fayol.
The ________ perspective on mgmt emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.
The ________ movement was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.
The ________ studies were important in shaping ideas concerning how managers should treat workers.
________ in research methodology is a phenomenon resulting from researchers having too much active participation in the experiment and, in turn, influencing the participants.
The Hawthorne Effect
The _________ perspective suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.
The ________ approach uses scientific methods and draws from sociology, psychology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.
________, also referred to as quantitative perspective, uses mathematics, statistical techniques, and computer technology to facilitate management decision making.
3 subsets of mgmt science are:
- Operations Research
- Operations Management
- Information Technology
_______ is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.
True or false:
An organization is a system.
A system is a set of interrelated parts that function as a whole to achieve a common purpose.
The concept of _______ says that the whole is greater than the sum of its parts. The org. must be maintained as a whole.
The _______ tells managers that what works in one organizational situation might not work in others.
_________ focuses on managing the total organization to deliver quality to customers.
Total Quality Management
4 siginificant elements of Total Quality Mgmt are:
- Employee involvement
- Focus on the customer
- Continuous improvement
____________ systems use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
Customer Relationship Management (CRM)
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