MGMT Test 1 (Ch. 1)

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MGMT Test 1 (Ch. 1)
2015-09-18 17:06:17
MGMT Management Business management mgmt business
MGMT test 1 -pt. 1 (chapter 1) Innovative Management for a Changing World
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  1. _______ are what keep companies growing, changing, and thriving.
  2. Peter Drucker, often credited with creating the modern study of mgmt, summed up the job of the manager by specifying 5 tasks:
    • setting goals
    • organizing activities
    • motivating and communicating
    • measuring performance
    • developing people
  3. _______ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
  4. a/an ________ is a social entity that is goal directed and deliberately structured.
  5. Organizational _________ is the degree to which the org. achieves a stated goal, or succeeds  in accomplishing what it tries to do.
  6. Organizational _______ refers to the amount of resources used to achieve an organizational goal.
  7. _______ is the attainment of organizational goals by using resources in an efficient and effective manner.
  8. The 2 major reasons that managers fail are poor _______ and poor _______ skills.
    • communication
    • interpersonal
  9. A/an _______ is a set of expectations for a manager's behavior.
  10. A manager's roles are divided into 3 categories:
    • Informational (managing by information)
    • Interpersonal (managing through people)
    • Decisional (managing through action)
  11. Today's effective manager is probably a/an ______ who helps people do and be their best, rather than being a/an _______ that uses more organizational hierarchies.
    • enabler
    • controller
  12. The early study of mgmt as we know it today began with what is now called the ________.
    Classical Perspective
  13. ________ emphasizes scientifically determined jobs and mgmt practices as the way to improve efficiency and labor productivity. It was fronted by Frederick Taylor.
    Scientific Magament
  14. A systematic approach that looked at the org. as a whole is the _________ approach.  It is a subfield within the classical perspective that was fronted by Max Weber.
    Bureaucratic Organizations
  15. The __________ approach focuses on the total organization rather than the productivity of the individual worker. It is a subfield within the classical approach that was fronted by Henri Fayol.
    Administrative Principles
  16. The ________ perspective on mgmt emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.
  17. The ________ movement was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.
    Human relations
  18. The ________ studies were important in shaping ideas concerning how managers should treat workers.
  19. ________ in research methodology is a phenomenon resulting from researchers having too much active participation in the experiment and, in turn, influencing the participants.
    The Hawthorne Effect
  20. The _________ perspective suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.
    Human Resources
  21. The ________ approach uses scientific methods and draws from sociology, psychology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.
    Behavioral Sciences
  22. ________, also referred to as quantitative perspective, uses mathematics, statistical techniques, and computer technology to facilitate management decision making.
    Management Science
  23. 3 subsets of mgmt science are:
    • Operations Research
    • Operations Management
    • Information Technology
  24. _______ is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.
    Systems Thinknig
  25. True or false: 
    An organization is a system.

    A system is a set of interrelated parts that function as a whole to achieve a common purpose.
  26. The concept of _______ says that the whole is greater than the sum of its parts. The org. must be maintained as a whole.
  27. The _______ tells managers that what works in one organizational situation might not work in others.
    Contingency View
  28. _________ focuses on managing the total organization to deliver quality to customers.
    Total Quality Management
  29. 4 siginificant elements of Total Quality Mgmt are:
    • Employee involvement
    • Focus on the customer
    • Benchmarking
    • Continuous improvement
  30. ____________ systems use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
    Customer Relationship Management (CRM)