Work Psychology Chapter 5

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  1. emotions
    Overt reactions that express feelings about events.
  2. emotional contagion
    The tendency to mimic the emotional expressions of others, converging with them emotionally.
  3. display rules
    Cultural norms about the appropriate ways to express emotions.
  4. self-conscious emotions
    Feelings that stem from within, such as shame, guilt, embarrassment, and pride.
  5. social emotions
    People's feelings based on information external to themselves, such as pity, envy, jealousy, and scorn.
  6. circumflex model of affect
    A theory of emotional behavior based on the degree to which emotions are pleasant or unpleasant and the degree to which they make one feel activated (i.e., feeling alert and engaged).
  7. mood
    An unfocused, relatively mild feeling that exists as background to our daily experiences.
  8. accommodative processing (bottom-up processing)
    A way of processing information in which people carefully observe what is going on around them so that they can respond to situations appropriately.
  9. assimilative processing (top-down processing)
    A way of processing information in which people rely on the knowledge already at their disposal instead of taking in new information.
  10. mood congruence
    The tendency to recall positive things when you are in a good mood and to recall negative things when you are in a bad mood.
  11. affective events theory (AET)
    The theory that identifies various factors that lead to people's emotional reactions on the job and how these reactions affect those individuals.
  12. emotional labor
    The psychological effort involved in holding back one's true emotions.
  13. daily hassles
    Unpleasant or undesirable events that put people in bad moods.
  14. daily uplifts
    Pleasant or desirable events that put people in good moods.
  15. Emotional dissonance
    Inconsistencies between the emotions we feel and the emotions we express. felt emotions The emotions people actually feel (which may differ from displayed emotions).
  16. displayed emotions
    Emotions that people show others, which may or may not be in line with their felt emotions.
  17. anger
    A heightened state of emotional arousal (e.g., increased heart rate, rapid breathing, flushed face, sweaty palms. etc.) fueled by cognitive interpretations of situations.
  18. anger management
    Systematic efforts to reduce people’s emotional feelings of anger and the physiological arousal it causes.
  19. Stress
    The pattern of emotional and physiological reactions occurring in response to demands from within oroutside an organization. See stressor.
  20. stressor
    Any demands, either physical or psychological in nature, encountered during the course of living.
  21. acute stressor
    Stressors that bring some form of sudden change that threatens us either physically or psychologically, requiring people to make unwanted adjustments.
  22. episodic stressor
    The result of experiencing lots of acute stressors in a short period of time.
  23. chronic stressor
    The most extreme type of stressor, constant and unrelenting in nature, and having a long-term effect on the body, mind, and spirit.
  24. flight response
    An automatic rapid escape from a dangerous situation.
  25. strain
    Deviations from normal states of human functioning resulting from prolonged exposure to stressful events.
  26. resiliency
    The extent to which one is able to "bounce back" from potentially stressful situations without being harmed by them.
  27. burnout
    A syndrome of emotional, physical, and mental exhaustion coupled with feelings oflow self-esteem or low self-efficacy, resulting from prolonged exposure to intense stress, and the strain reactions following from them.
  28. role conflict
    Incompatibilities between the various sets of obligations people face.
  29. role juggling
    The need to switch back and forth between the demands of work and family.
  30. sexual harassment
    Unwelcome sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature.
  31. role ambiguity
    Confusion arising from uncertainty regarding exactly what one is expected to do as a role incumbent.
  32. social support
    The friendship and support of others, which help minimize reactions to stress.
  33. desk rage
    Lashing out at others in response to stressful encounters on the job.
  34. employee assistance programs (EAPs)
    Plans offered by employers that provide their employees with assistance for various personal problems (e.g., substance abuse, career planning, financial and legal problems).
  35. member assistance programs (MAPs)
    Plans offered by trade unions that provide their members with assistance for various personal problems (e.g., substance abuse, career planning, financial and legal problems).
  36. stress management programs
    Systematic efforts to train employees in a variety of techniques that they can use tobecome less adversely affected by stress.
  37. wellness programs
    Company-wide programs in which employees receive training regarding things they can do to promote healthy lifestyles.
  38. presenteeism
    The practice of showing up for work but being too sick to be able to work effectively.
  39. time management
    The practice of taking control over how we spend time.
  40. mediation
    The process in which a neutral party (known as a mediator) works together with two or more parties sides to reach a settlement to their conflict.
  41. time-out
    A brief delay in activities designed to reduce mounting tension.
Card Set:
Work Psychology Chapter 5
2015-09-28 17:53:21
work psy

Chapter 5 Coping with Organizational Life: Emotions and Stress
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