Applebee's Study Guide

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Author:
tatiyvonne
ID:
308971
Filename:
Applebee's Study Guide
Updated:
2015-10-04 14:19:33
Tags:
Applebees
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Applebee's Study Guide
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  1. What does SYT stand for & Name the behaviors?
    • See You Tomorrow
    • Answer the phone in 2 rings
    • Do not put guest on hold for more than 30 sec
    • Obtain their name & #
    • If necessary, Suggestive Sell
    • At the end, repeat whole order to customer
    • Explain what will happen in about 20 min (Tell them estimated clock time)
    • Ask if they would like any extra utensils or sauces
  2. What is ABA?
    • Applebee's Brand Assessment
    • Make Great First & Last Impression
    • Show You Know
    • Show You Care
    • Make Guest Feel Valued
  3. What is one really important task that the Carside Specialist has to meet?
    To always keep an eye outside (towards the windows or camera monitor) for any new arrivals in the Carside parking spaces
  4. What is "Our Vision"
    To be the premier franchise group in the Applebee's system, having the best people to do "whatever it takes" to deliver great products and excellent service in a clean and welcoming environment to every guest, each and every time
  5. What are our "Guiding Principles"
    We will NEVER compromise our integrity. Our standard for ethical behavior must always meet this test: We will be comfortable seeing our actions (and the motive for them) published in the newspaper
  6. Brew Pretzels & Beer Cheese Dip (Sampler)
    • 2 sticks
    • Beer Cheese Base
  7. Brew Pretzels & Beer Cheese Dip (Standard)
    • 4 sticks
    • Includes Honey Dijon Mustard
  8. Mozzarella Sticks (Sampler)
    4 sticks
  9. Mozzarella Sticks (Standard)
    8 sticks
  10. Pot Stickers (Sampler)
    • (Actual item: Shrimp/Pork dumplings) 8
    • 1/4 cup Oriental Salad Mix
    • Sliced Green Onions
    • Dumpling Sauce
  11. Pot Stickers (Standard)
    • (Actual item: Shrimp/Pork dumplings) 16
    • 1/2 cup Oriental Salad Mix
    • Sliced Green Onions
    • Dumpling Sauce *****AND Thai Peanut Sauce
  12. Sriracha Shrimp (Sampler)
    • ***5 shrimp
    • BBQ Hot Spice
    • Sriracha Chile Lime
    • Lime Wedge
    • 1/2 cup Wonton Strips
    • Cilantro
  13. Sriracha Shrimp (Standard)
    • ***10 shrimp
    • BBQ Hot Spice
    • Sriracha Chile Lime
    • Lime Wedge
    • 1/2 cup Wonton Strips
    • Cilantro
  14. Spinach & Artichoke Dip
    **Includes: Chipotle Lime Salsa
  15. Sweet Potato Fries & Dips
    • Maple Sauce
    • Sriracha Chile Lime
    • BBQ Bacon Ranch
  16. Wonton Tacos (Sampler)
    • ***3 shells
    • Spicy Asian Chx
    • Lime Wedge
    • ColeSlaw
    • Stir Fry Sauce
    • Cilantro
  17. Wonton Tacos (Standard)
    • ***4 shells
    • Spicy Asian Chx
    • Lime Wedge
    • ColeSlaw
    • Stir Fry Sauce
    • Cilantro
  18. Double Crunch Bone-In Wings (Sampler)
    • ***4 wings
    • (Only hot) Gets seasoning
    • Choices between: Buffalo, BBQ, Sweet Asian Chile
    • 3 Celery
    • BLEU CHEESE or RANCH
    • Wetnap
  19. Double Crunch Bone-In Wings (Standard)
    • ***9 wings
    • (Only hot) Gets seasoning
    • Choices between: Buffalo, BBQ, Sweet Asian Chile
    • 3 Celery
    • BLEU CHEESE or RANCH
    • Wetnap
  20. Thai Double Crunch Wings (Sampler)
    • ***4 wings
    • Thai Peanut Sauce
    • Lime Wedge
    • Chopped Peanuts
    • Sliced Green Onions
    • Wetnap
  21. Thai Double Crunch Wings (Standard)
    • ***9 wings
    • Thai Peanut Sauce
    • Lime Wedge
    • Chopped Peanuts
    • Sliced Green Onions
    • Wetnap
  22. Boneless Wings (Sampler)
    ***6 wings
  23. Boneless Wings (Sampler)
    ***12 wings

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