IS Policy Ch 4
Home > Preview
The flashcards below were created by user
on FreezingBlue Flashcards.
Characteristics of the Business-IT Relationship (7)
- 1. IT must keep proving itself
- 2. Business often disengaged
- 3. Expectations of IT change often
- 4. Business view of IT tends to cluster (i.e. IT is necessary evil, etc.)
- 5. Relationship is affected by interaction of many people at many levels
- 6. Clarity is often lacking around expectations and accountabilities
- 7. Disconnects exist
Foundation of Strong Business-IT Relationship (5)
The first four lead to value.
- 1. Competence
- 2. Credibility
- 3. Interpersonal Interaction
- 4. Trust
- 5. Value
Expertise, Financial Awareness, Execution
Keeping agreements, Acting with integrity/honesty/openness, being responsive (delivering on time/in budget)
#3 Interpersonal Relationships (3)
- 1. Professionalism
- 2. Social Skills
- 3. Nontechnical Communication
- 3. Management of Politics/conflict
Components of Professionalism (Interpersonal Relationships)
- 1. Comportment - appearance/manners. 2. Preparation 3. Communication Skills
- 4. Judgement - making right choices
- 5. Attitude
Effective Governance is most effective way to build trust
- 1. Integrated planning 2. Defining accountabilities
- 3. Clarity of roles/responsibilities.
Develop business knowledge with IT staff
Link IT success to business metrics
Business value criteria for all IT decisions
Pay attention to little things
Assess all business touch points
Strengthening Interpersonal Communication
Promote social interactions at all levels
Develop soft skills in IT staff
Design governance for clarity and transparency
Mandate the relationship
Design IT to match business expectations.
Assumptions by the business about IT tend to cluster into patterns.
- (1) IT is a necessary evil
- (2) IT is a support, not a partner
- (3) IT rules
- (4) business can do IT better
- (5) business and IT are equal partners.
What would you like to do?
Home > Flashcards > Print Preview