IS Policy Ch 4

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Author:
jlm158
ID:
309355
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IS Policy Ch 4
Updated:
2015-10-10 14:57:04
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Policy
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IS Policy Ch 4
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  1. Characteristics of the Business-IT Relationship (7)
    • 1. IT must keep proving itself
    • 2. Business often disengaged
    • 3. Expectations of IT change often
    • 4. Business view of IT tends to cluster (i.e. IT is necessary evil, etc.)
    • 5. Relationship is affected by interaction of many people at many levels
    • 6. Clarity is often lacking around expectations and accountabilities
    • 7. Disconnects exist
  2. Foundation of Strong Business-IT Relationship (5)
    • 1. Competence
    • 2. Credibility
    • 3.¬†Interpersonal Interaction
    • 4. Trust
    • 5. Value

    The first four lead to value.
  3. #1 Competence
    Expertise, Financial Awareness, Execution
  4. #2 Credibility
    Keeping agreements, Acting with integrity/honesty/openness, being responsive (delivering on time/in budget)
  5. #3 Interpersonal Relationships (3)
    • 1. Professionalism
    • 2. Social Skills
    • 3. Nontechnical Communication
    • 3. Management of Politics/conflict
  6. Components of Professionalism (Interpersonal Relationships)
    • 1. Comportment - appearance/manners. 2. Preparation 3. Communication Skills
    • 4. Judgement - making right choices
    • 5. Attitude
  7. #4 Trust
    Effective Governance is most effective way to build trust

    • 1. Integrated planning 2. Defining accountabilities
    • 3. Clarity of roles/responsibilities.
  8. Strengthening Competence
    Develop business knowledge with IT staff

    Link IT success to business metrics

    Business value criteria for all IT decisions
  9. Strengthening Credibility
    Communicate frequently

    Pay attention to little things

    Assess all business touch points
  10. Strengthening Interpersonal Communication
    Expect professionalism

    Promote social interactions at all levels

    Develop soft skills in IT staff
  11. Strengthening Trust
    Design governance for clarity and transparency

    Mandate the relationship

    Design IT to match business expectations.
  12. Assumptions by the business about IT tend to cluster into patterns.
    • (1) IT is a necessary evil
    • (2) IT is a support, not a partner
    • (3) IT rules
    • (4) business can do IT better
    • (5) business and IT are equal partners.

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