ch 2

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Anonymous
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309762
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ch 2
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2015-10-17 15:49:50
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  1. 1) Members of a team in a company need to understand business processes since they need to evaluate new technologies.TRUE OR FALSE
    t
  2. 2) Creating an abstraction or model of their company's current process helps a team have an informed and better discussion about developing new business processes.TRUE OR FALSE
    t
  3. 3) A ________ is a network of activities for accomplishing a business function.A) process capitalB) task forceC) business portfolioD) business process
    d
  4. 4) The specific tasks that need to be accomplished as part of a business process are known as ________.A) decisionsB) resourcesC) activitiesD) databases
    c
  5. 32) The software and procedure components of the information systems framework are ________.A) actorsB) sets of instructionsC) the outermost components D) bridges between the human side and the computer side
    b
  6. 33) The ________ component of the information systems framework provides instructions for people.A) procedureB) softwareC) hardwareD) data
    a
  7. 34) In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right.A) hardwareB) softwareC) procedureD) data
    d
  8. 35) Which of the following components of an information system play the role of actors?A) software and peopleB) procedures and peopleC) data and peopleD) hardware and people
    d
  9. 36) When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________.A) outsourcedB) automatedC) documentedD) systematized
    b
  10. 37) Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.A) software side to the human sideB) data side to the procedure sideC) human side to the computer sideD) software side to the hardware side
    c
  11. 40) An effective business process enables an organization to accomplish its strategy.TRUE OR FALSE
    t
  12. 42) An activity is considered to be automated when it is characterized by people following procedures.TRUE OR FALSE
    f
  13. 44) In the five-component framework of information systems, the actors are hardware and people.TRUE OR FALSE
    t
  14. 45) In the five-component framework of an information system (IS), data is the bridge between the computer side and the human side.TRUE OR FALSE
    t
  15. 49) Automation is the process in which the work is transferred from human side to computer side.TRUE OR FALSE
    t
  16. 50) Automation moves work from the software component to the hardware component.TRUE OR FALSE
    f
  17. 51) One of the major benefits of an information system is that it improves process quality.TRUE OR FALSE
    t
  18. 60) Data presented in a meaningful context is known as information.TRUE OR FALSE
    t
  19. 61) Information is data processed by grouping, comparing, or other similar operations.TRUE OR FALSE
    t
  20. 62) Data is knowledge derived from information.TRUE OR FALSE
    f
  21. 63) Average wage is knowledge that can be derived from the data of individual wages.TRUE OR FALSE
    t
  22. 66) Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected?A) relevant informationB) measurable informationC) accurate informationD) timely information
    c
  23. 68) Which of the following is a characteristic of good data?A) It must be available in the cloud storage.B) It must be more than just barely sufficient.C) It must be based on incomplete data.D) It must be contextually relevant.
    d
  24. 69) Which of the following statements is true about data characteristics of quality information?A) Information systems that produce real-time data are less expensive than those that produce data at a later time.B) The timeliness of information can be measured against events.C) Accurate information can be conceived from inaccurate data.D) Data that appears on any Web page is reliable.
    b
  25. 70) Which of the following information is good information for the CEO of a call center?A) hourly variance reports of performance parameters in each queueB) daily report of calls attended by each employeeC) real-time information about the average time spent per call by employeesD) department-level averages of revenue generation figures
    d
  26. 71) ________ information is information that directly pertains both to the context and to the subject.A) TimelyB) RelevantC) MeasurableD) Expensive
    b
  27. 72) Which of the following statements is true regarding the characteristics of good information?A) Information needs to be more than just barely sufficient for the purpose for which it is generated.B) Information must hold an appropriate relationship between its cost and value.C) Accurate information can be based on incomplete data.D) Good information is just recorded facts and figures.
    b
  28. 73) As long as information is relevant and timely, it need not always be complete.TRUE OR FALSE
    f
  29. 75) Accurate information is based on correct and complete data, and has been processed correctly.TRUE OR FALSE
    t
  30. 78) The quality of thinking determines the quality of the information that is produced.TRUE OR FALSE
    t
  31. 79) Data needs to be sufficient for the purpose for which it is generated, but just barely so.TRUE OR FALSE
    t
  32. 80) Accurate data should be relevant both to the context and to the subject.TRUE OR FALSE
    t
  33. 82) For data to be worth its cost, an appropriate relationship must exist between the cost of data and its value.TRUE OR FALSE
    t
  34. 83) Information systems should not be subject to the same financial analyses to which other assets are subjected.TRUE OR FALSE
    f

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