Chapter 6 w430 exam 2
Home > Preview
The flashcards below were created by user
on FreezingBlue Flashcards.
What is going on at Mattel?
What are the different levels of change ?
- Many organizations being forced to radically change.PPl focus on most serious challenges.
- Change on a personal level- patterns of behavior, relationships with others, work procedures ,and job skills
- Change on an Organizational level- Policies, procedures, structures, manufacturing process,and work flows.
5 phases of the life cycle of resistance to change? define each. do we always have them
- Phase 1- Change introduced- only few people see need for change. resistance appears massive.
- Phase 2- Forces identified- forces for and against change become identifiable. change more understood.
- Phase 3- Direct conflict- conflict and showdown between forces (life or death of change)
- Phase 4- Residual resistance- remaining resistance seen as stubborn and can sometime shift balance of power.
- Phase 5- Change established- resistance to the change is few.
- First and second are the longest.
- We dont have them all some get shot down
environmental article in the book and 5 phase of change
What kind of factors affect the success of change ?
- advocates of change
- -person leading change program is often most important force for change
- -degree of change
- -greater chance of success if change is gradual (time frame)
- -Impact on culture
- Evaluation on culture
- -standards of performance developed to measure change and impact on organization
Change model (4 quadrants) how big are they. and how the apply to tgif, nba, firehouse
- quadrant1- minor, minor impact on culture
- -resistance is lowest, success is highest
- quadrant 2-minor, major impact on culture
- -some resistance can be expected
- quadrant 3- major, minor impact on culture
- -some resistance is likely
- -good management can overcome it
- quadrant 4- major,major impact on culture
- -greatest resistance
- -success is low
4 driving forces toward acceptance of change
- 1-dissatisfaction with present situation
- 2-external pressures toward change
- 3-mometium toward change
- 4-motivation by management
what are the different restraining forces
- general reasons for resistance
- 1-disruption of routine
- 2-disturb existing social networks
- 3-conformity to norms and culture
- 4- timing
- change-specific reasons for resistance (is bigger)
- 1-uncertainty or fear of the unknown
- 2-self interest (biggest reason)
- 3-redistribution of power
- 3- redistrib
what are the strategies for overcoming resistance to change?
- 1- education and communication/create a vision/ creating a climate conducive to communications
- 2-participation and involvement of members
- 3- facilitation and support leadership
- 4- negotiations and agreement
- 5- rewards systems
- 6- explicit and implicit coercion/power strategist
Home > Flashcards > Print Preview