Communication Management

Card Set Information

Communication Management
2015-11-30 23:42:44
Knowledge area
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  1. Communications Management
    Knowledge area includes 5 processes that work together to determine what to communicate, how, how often, and who will receive it. It has been estimated that an effective project manager spends 90% of his or her time communicating.

    • Processes:
    • 1. Identify Stakeholders (initiating)
    • 2. Plan Communications (planning)
    • 3. Distribute Information (executing)
    • 4. Manage Stakeholder Expectations (executing)
    • 5. Report Performance (M&C)
  2. Identify Stakeholder
    This initiating process within communications management identifies the stakeholders for this project and results in a strategy for managing their communication expectations.

    • Key Inputs
    • (none)

    • Key Tools
    • Stakeholder Analysis

    • Key Outputs
    • Stakeholder Register
    • Stakeholder Management Strategy
  3. Plan Communications
    This planning process of communications management creates one, significant output: the Communications Management Plan.

    • Key Inputs
    • (none)

    • Key Tools
    • Communication Requirements Analysis
    • Communication Models

    • Key Outputs
    • Communications Management Plan
  4. Distribute Information
    Executing process of communications management where the team carries out the tasks described in the communications management plan.

    • Key Inputs
    • (none)

    • Key Tools
    • (none)

    • Key Outputs
    • (none)

    No key inputs, tools, or outputs for this process. Focus on the fact that there is an executing process and why it is performed.
  5. Manage Stakeholder Expectations
    Another executing process of communications management ensures that stakeholder concerns are identified and resolved in a proactive timely manner.

    • Key Inputs
    • Stakeholder Management Strategy

    • Key Tools
    • Interpersonal Skills

    • Key Outputs
    • (none)
  6. Report Performance
    This monitoring and controlling process of communications management reports to stakeholders how the project is performing as compared to the plan.

    • Key Inputs
    • Work Performance Information

    • Key Tools
    • (none)

    • Key Outputs
    • Performance Reports
  7. Stakeholder Register
    Major output of Identify Stakeholders; document listing all project stakeholders and a description of roles, interests, and influence on the project. Key stakeholders are identified in list.
  8. Stakeholder Analysis
    A tool used to analysis to the relative interest and influence of project stakeholders. The goal of the this tool is determine who should receive what information, how to format the data, and how often it should be reported.

    This tool is used in the Identify Stakeholders process.
  9. Stakeholder Management Strategy
    The groups and individuals listed in the stakeholder register can have positive or negative impacts on the project. This output describes the project manager's planned approach to managing stakeholders.

    This information may be reserved for the exclusive use of the project manager.
  10. Communication Requirements Analysis
    Tool or technique used to identify which stakeholders should receive, how often, and in what format.

    This tool is used in the Plan Communications process.
  11. Communication Channels
    Related to the tool of Communication Requirements Analysis.

    Indicates the number of paths of communication that the project manager must manage.

    • Channels= n(n-1)/2
    • (n= including the project manager and others on the project)

  12. Communication Methods
    • 4 Basic Methods:
    • Formal, Informal, Written, Verbal

    • Informal Written
    • E-mail, memorandums

    • Formal Written
    • Contracts, legal notices, Charter (signed)

    • Informal Verbal
    • Routine meetings, conversations, phone calls

    • Formal Verbal
    • Speeches, presentations, testimony
  13. Communications Management Plan
    The key output of the Plan Communications process and component of the project management plan.

    • Defines the following:
    • - Who should receive project communications?
    • - What they should receive?
    • - Who should send communications?
    • - How communications will be sent?
    • - How often communications will be sent?
    • - Definitions of project terms.
  14. Interpersonal Skills
    Tool representing soft skills of relating to people, building trust, fostering teamwork, delivering messages clearly and effectively.

    • This tool is used in the following process:
    • - Manage Stakeholder Expectations
    • - Develop Project Team
    • - Manage Project Team
  15. Work Performance Measurements
    Input used in the Report Performance process to compare results with the plan and report performance back to stakeholders. These work performance measurements include CV, SV, CPI, and SPI.

    • This is an output of:
    • - Control Scope
    • - Control Schedule
    • - Control Costs
  16. Performance Reports
    Logical output of the Report Performance process. These reports indicate how the project results are tracking against the plan or baselines. Format and content should be tailored to the audience.