Leadership exam 1

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  1. What theory examines variables in the internal and external environment, including the nature of work, worker behaviors, the predictability or unpredictability of work and the risk associated with the work
    Situational/contingency theory
  2. What theories require planning, organizing, and directing and controlling aspects of the design of work
    Management theories
  3. What is the main difference between management and leadership
    Management deals with the known, leadership deals with the unknown
  4. What is characterized by social skills, interpersonal competence, psychological maturity, and emotional awareness that help people harmonize to increase their value in the workplace
    emotional intelligence
  5. What science deals with the idea that the world is full of patterns that interact and adapt through relationships
  6. What theory assumes that leadership is something one is born with
    trait theory
  7. What leadership theory deals with what leaders do in relational and contextual terms
    Style theory
  8. What three factors are critical in situational-contingency theory
    • Trust between leader/follower
    • Goal clarification
    • Reward followers/exert influence
  9. According to situational/contingency theories, what 3 things does leadership effectiveness depend on
    • Leaders task at hand
    • Leaders interpersonal skills
    • Favorableness of work situation
  10. What theory refers to a process whereby the leader attends to the needs and motives of followers so that the interaction raises each to high levels of motivation and morality
    Transformational theory
  11. What two factors are included in the two factor theory
    Hygiene and Motivator
  12. In the two factor theory, what factor includes working conditions, salary, status, and security
  13. In the two factor theory what factor includes achievement, recognition, and the satisfaction of the work itself
  14. What theory states that individual's perceived needs influence their behavior
    Expectancy theory
  15. What theory is based off of Skinner's work on operant conditioning
    OB modifications
  16. What is the 3 step model of Operant Conditioning
    • A: antecedent analysis (clear expectations)
    • B: Behavioral analysis
    • C: consequence analysis (reinforcement)
  17. 3 types of change in complexity theory
    • Static: annual review (Predictable)
    • Dynamic: Periodic feedback (Incremental)
    • Dynamical: daily/annual (unpredictable)
  18. Name 5 ways complexity science encourages individuals to lead/manage/follow
    • Networks
    • Non-hierarchy
    • Leadership "Tag"
    • Emergence
    • Systematic thinking
  19. 4 ways of thinking systematically in the complexity theory
    • Big picture
    • Balance short-term/long-term
    • Small decisions have large impact
    • Measurable/nonmeasurable systems
  20. Name 10 components of Gardner's Tasks of leading/managing
    • Envisioning goals
    • Affirming values
    • Motivating
    • Managing
    • Achieving workable unity
    • Developing trust
    • Explaining
    • Serving as a symbol
    • Representing group
    • Renewing
  21. What energizes what we value personally and professionally, and stimulates growth and movement toward the vision
  22. 4 principles of conflict resolution
    • Focus on interest
    • Loop-backs in negotiating
    • Consultation before/feedback after negotiation
    • Provide motivation, skills, resources
  23. What is the key component of a team
  24. What national report states systems and processes need to be the focus for improving patient safety, that individual providers are not the only ones to make mistakes
    To err is Human (IOM)
  25. What are the 5 critical principles related to designing safe healthcare systems according to IOM's To err is human
    • Leadership
    • Human Inconsistency
    • Team Functioning
    • Anticipate unexpected
    • Nonpunitive learning environment
  26. What National report by IOM states, all healthcare providers and stakeholders should be dedicated to raising the level of quality care
    Crossing the Quality Chasm
  27. 6 properties of care listed in Crossing the Quality Chasm
    • Safe
    • Effective
    • Patient Centered
    • Timely
    • Efficient
    • Equitable
  28. According to Crossing the Quality Chasm, what is the first component of quality
  29. What report provides a framework for data collection on quality health care and served as the impetus for the creating of Foundation for Agency for Healthcare Research and Quality (AHRQ)
    Envisioning the National Health Care Quality Report
  30. What report does not focus on patient safety, but rather an individual's health
    Envisioning the National Health Care Quality Report
  31. What report states, All healthcare professions should be educated to deliver patient centered care as members of an interdisciplinary team, emphasizing evidence-based practice, quality improvement approaches, and informatics
    Healthcare Professions Education, A bridge to Quality
  32. What report states, Quality will improve with better awareness of safety issues, freedom from accidental injury
    Patient Safety, Achieving a New Standard of Care
  33. What report focused on improving the working conditions for nurses? Flattening organizations, decrease in punitive practice, participation in decision making, average hours of care, education of board
    Keeping Patient's Safe: Transforming the Work Environment for Nurses
  34. Which report states that fewer errors occur when there is a strong patient-provider communication, Patient's take a more active role in their health care advance safety
    Preventing Medication Errors
  35. What agencies mission is to produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable, and to work with HHS and other partners to make sure that the evidence is understood and used
  36. What is an evidenced-based teamwork system aimes at optimizing patient outcomes by improving communication and teamwork skills among healthcare professionals. It includes a comprehensive set of ready-to-use materials and a training curriculum to successfully integrate teamwork principles into any healthcare system
    Team STEPPS
  37. What is the 3 part mission of National Quality Forum (NQF)
    • Build consensus on national priorities
    • Endorse national consensus
    • Education/Outreach programs
  38. What program recognizes healthcare organizations for quality patient care, nursing excellence and innovations in professional nursing practice
    Magnet Recognition
  39. Who developed Magnet Recognition Program
  40. What do consumers rely on Magnet Recognition Program for
    Ultimate credential for high quality nursing
  41. Which agency includes Never Events of Medicare/Medicaid
  42. What are 5 key steps to Safer health care that consumers should follow
    • Ask questions if in doubt
    • Keep list of ALL medications you take
    • Get result of all tests
    • Talk to dr about which hospital is best
    • Understand what happens if you need surgery
  43. What does deemed status mean
    and organization that meets TJC standards, meets CMS standards
  44. Who does NQF state is the principal caregivers in any healthcare system
  45. Who is the direct competitor of TJC
  46. What is the difference between TJC and DNV/NIAHO
    TJC is every 3 years, DNV/NIAHO is every year
  47. 5 elements that comprise magnet status
    • Transformational leadership
    • Structural empowerment
    • Exemplary professional practice
    • New knowledge, innovation, improvements
    • Empirical quality results
  48. What two things were designed to decrease omission of important information and practices
    • SBAR
    • Checklists
  49. How many languages does WHO have on patient safety
  50. What is the ability to elicit a vision from people and to inspire and empower those people to do what it takes to bring the vision into reality
  51. What are Covey's 8 characteristics of effective leaders
    • Lifelong learning
    • Service oriented
    • Common good
    • Positive energy
    • Believe in others
    • Balanced lives
    • Synergistic
    • Self-renewal
  52. What 3 qualities for followers need from their leader
    • trust
    • direction
    • hope
  53. What type of leadership is where there is little or no input from others, the traditional boss?
  54. What is quid pro quo and what type of leader would use this approach
    • I'll do x in exchange for you doing y
    • Transactional
  55. 5 key practices in transformational leadership
    • challenge process
    • inspire shared vision
    • enable others to act
    • model the way
    • encourage the heart
  56. 6 takes of leadership development
    • Select mentor
    • Lead by example
    • Accept responsibility
    • Share rewards
    • Have clear vision
    • Be willing to grow
  57. 2 barriers to leadership
    • false assumptions
    • time constraints
  58. Difference between emerging and entrenched workforce
    • emerging: tech savy, balanced lives, feedback
    • entrenched: collective action, ongoing discussions
  59. 5 rules of leaders
    • Maintain balance
    • Generate self-motivation
    • Build self-confidence
    • Listen to constiuents
    • Maintain positive attitude
  60. two important factors in developing self-confidence
    • Avoid being arrogant
    • Stay confident despite set-backs
  61. What theory suggests power should be given away or shared with others in the organizations
  62. What is a succession plan
    Nurses having an idea of who has potential to be the nest leader
  63. What is the best and most important step to take in becoming a leader within the nursing profession
    Join a professional Organization
  64. What theory explains that there are socially desired behavioral norms and there are 3 central components modeled after certain social behaviors
    Role theory
  65. What is a prerequisite for self-actualization
    a bond between nurse and community
  66. What Mcgregor theory states people basically do not like their work and must be coerced to perform
    Theory X
  67. What is important according to Mcgregor Theory X
    lower level basic needs (security, safety)
  68. What Mcgregor Theory states people are more content when they have self-discipline and autonomy at work
    Theory Y
  69. What is important according to Mcgregor Theory Y
    People aim to satisfy through higher level accomplishments
  70. What is AONE framework of nurse management
    • The science (managing business)
    • The Art (leading people)
    • The leader within (create leader in yourself)
  71. What type of managers to baby boomers prefer over millineals
    • Generation X/BB: supportive
    • Millineals: dependable
  72. What are 3 key elements of staff retention
    • Empowerment
    • Decision Making
    • Communication/Teamwork
  73. What theory suggests a team player knows the greatest outcome is achieved from the sum of small acts or parts and uses an analytical approach to view problems and opportunities
    Quantum Theory
  74. 8 domains of healthy work environment defined by professional nursing organizations
    • collaboration
    • communications
    • decision making
    • staffing
    • recognition
    • leadership
    • accountability
    • Self-actualization
  75. 3 sources of demand for nurse manager to meet day-day management challenges
    • Upper management requests
    • Consumer demands
    • Staff needs
  76. What is the nurse practice act
    Educational and examination requirements set by each state in becoming LPN, RN, APN
  77. What are the 6 elements that need to be present in a successful malpractice law suit
    • Duty owed the patient
    • Breach of duty owed
    • Foreseeability
    • Causation
    • Injury
    • Damages
  78. What is the failure to provide adequate patient education
  79. Difference between injury and damages
    • injury (acute)
    • Damages (long-term repercussions)
  80. What is vicarious liability
    company is liable even though employee was at fault
  81. What is the ability for the institution to countersue the nurse for damages paid to the injured patient
  82. What is the difference between delegation and an assignment
    • Delegation (task assigned, but delagator is accountable)
    • Assignment (task is assigned and accountability is also handed over with assignment)
  83. What are some causes of malpractice for nurse managers
    • Assignment/delegation/supervision issues
    • Duty to orient, educate, evaluate neglected
    • Failure to warn employer of incompetent staff
    • Staffing issues
  84. 6 pieces of information required for informed consent
    • Explanation of treatment/results
    • Risk descriptions
    • Benefits
    • Options aside from treatment
    • Name of person performing procedure
    • State the patient can withdraw consent
  85. Difference between affirmative action and equal employment act
    • AA: enhance employment for certain people
    • EEO: no discrimination
  86. 3 distinct avenues the ethics committee will use to make decisions
    • Autonomy model (competent)
    • Patient-benefit model (incompetent)
    • social justice model
  87. Difference between decision making and problem solving
    decision making may not be preceded by a problem
  88. Difference between saticifying and optimizing decisions
    • saticifying: accepting basic need
    • Optimizing: pros and cons for best possible situation
  89. What decision strategy is used when people are asked to write ideas without speaking to anyone and then take turns saying their idea
    nominal group technique
  90. What technique involves systematically collecting and summarizing opinions and judgments on a particular issue from respondents through interview, surveys, or questionaires
    Delphi technique
  91. What lists the strengths, weaknesses, opportunities, and threats r/t the situation
    SWOT analysis
  92. What is the most common cause for resolving problems
    improper identification of the issue
  93. 4 main principles of diagnosing a problem
    • Know the facts
    • Separate facts from interpretation
    • Be objective and descriptive
    • Determine scope of problem
  94. Name 4 steps of problem-definition process
    • Establish need for a solution
    • Justify the need
    • Contextualize the problem
    • Write the problem statement
  95. 4 M's of problems in work setting
    • Man power
    • Methods
    • Machines
    • Materials
  96. Name steps of problem solving process
    • Define problem
    • Gather data
    • Analyze data
    • Develop solutions
    • Select a solution
    • Implement the solution
    • Evaluate the result
  97. 3 essential components to effective problem-solving within organizations according to Quantum Leadership Theory
    • Tactile methods
    • Strategic approaches
    • Cultural changes
  98. 3 disadvantages of group decision making
    • Time constraints
    • Dominant Personalities
    • Group wants to keep harmony
  99. What are the 5 rights of delegation
    • Task
    • Circumstance
    • Person
    • Direction/Communication
    • Supervision
  100. What is span of control
    the number of individuals you are responsible for
  101. what refers to the ability to perform duties in a specific role
  102. What determines if actions were appropriate and provides a detailed explanation of what occurred
  103. What is the ability to transfer selected nursing activities in a given situation to a competent individual
    legal authority
Card Set:
Leadership exam 1
2016-01-23 21:00:11
BORING exam 1
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