Chapter 7

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  1. 7. The approach of __________ toward supervision is an important science that grew from other sciences in managing people.
    A. Labor relations
    B. Scientific Management
    C. Performance Management
    D. Human relations
    D. Human relations
    (this multiple choice question has been scrambled)
  2. 7. The rise of worker dominance and _________ has made it necessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce.

    A. Human relations
    B. Scientific Management
    C. Merit Systems
    D. Lagor Relations
    C. Merit Systems
    (this multiple choice question has been scrambled)
  3. Human relations training has stressed: 

    a. Cultural background
    b. Psychological differnces between people
    c. Effects of culture and psychological differences on human behavior
    d. All of the above
    d. All of the above
  4. Which of the following traits must an ideal supervisor possess?

    a. Strong leadership
    b. Good discipline
    c. Palatable human relations
    d. All of the above
    d. All of the above
  5. According to the text, examples of drives are all of the following except: 

    A. Drive for new experiences
    B. Drive for security
    C. Drive for recognition
    D. Drive for status
    D. Drive for status
    (this multiple choice question has been scrambled)
  6. All persons have: 

    a. Basic drives which motivate their behavior
    b. Certain satisfactions that need fulfillment
    c. Psychologicsl needs that govern their demeanor
    d. All of the above
    D. All of the above
  7. According to the text, the fundamental satisfactions that the individual strives to fulfill include all of th following except:

    A. A sense of personal confidence
    B. An opportunity for independence
    C. Opportunity to possess something or someone
    D. Recognition as a persomality
    A. A sense of personal accomplishment
    (this multiple choice question has been scrambled)
  8. John Adair lists a basic psychological need as including:

    a. A feeling of security
    b. A sense of adequacy
    c. A sense of social approval
    d. All of the above
    d. All of the above
  9. What term is used to describe the psychological feeling of inadequacy?

    A. Inferiority complex
    B. Lack of confidence
    C. Lack of adequacy
    D. Lack of social approval
    A. Inferiority complex
    (this multiple choice question has been scrambled)
  10. Sigmund Freud discovered that if he allowed his patients to talk about their psychological ailments - bringing them to consciousness and giving them expression - that the patient's fears, problems, and complexes were oftn allevated. This process is known as?
    Catharsis
  11. When an employees psychological problems interfere with _________ , the supervisor must initiate action.

    A. The status quo
    B. The norm
    C. The planning function
    D. Performance
    D. Perfrmance
    (this multiple choice question has been scrambled)
  12. Supervisors must develop what kind of approach in dealing with the emotional problems of thir subordinates that are encountered day to day?

    A. Clinical
    B. Human relations
    C. Facilitation
    D. Psychological
    A. Clinical
    (this multiple choice question has been scrambled)
  13. When a route to a goal is obstructed, the usual reaction is to?
    • go around barrier
    • remove barrier
    • attack barrier
  14. What kind of behavior is needed n meeting obstruction since it requires some wdjustment to circumstances?

    A. Problem-solving behavior
    B. Decision making behavior
    C. Human relations behavior
    D. Clinical counseling behavior
    A. Problem solving behavior
    (this multiple choice question has been scrambled)
  15. Which of the following external barriers may cause frustrationin a subordinate in reaching his goals?
    a. Physical things
    b. Human barriers
    c. Situational barriers
    d. All of the above
    d. All of the above
  16. Conflicts in motives within the individual may constitute which type of barrier to personal adjustment?
    A. Internal
    B. Physical
    C. External
    d. All of the above
    A. Internal
    (this multiple choice question has been scrambled)
  17. Which of the following may appear when job motives encounter barriers?

    A. Performance issues
    B. Frustrations
    C. Irritability
    d. All of the above
    B. Frustrations

    frustrations are the initial reaction which causes performance issues and irritsbility
    (this multiple choice question has been scrambled)
  18. The threshold lvel by which frustrations hsve different effects upon behavior is called:

    A. Frustration point
    B. Frustration limit
    C. Frustration barrier
    D. Frustrstion tolerance
    D. Frustration tolerance
    (this multiple choice question has been scrambled)
  19. Since human beings cannot remain static fr long, they tend to meet frustrations with: 
    A. Depression
    B. Action
    C. Aggression
    D. Stress
    C. Aggression
    (this multiple choice question has been scrambled)
  20. Which of the following s an example of a dirct verbal attack?
    a. Talking back
    b. Belittling
    c. Picking arguments
    d. All of the above
    D. All of the above
  21. ___________ may occur in the form of loafing, work slowdowns, sabotage, and absenteeism
    A. Noncooperation
    B. Stress
    C. Indirct attacks
    d. All of the above
    A. Noncooperation
    (this multiple choice question has been scrambled)
  22. Which of the following is involved in the first function of aggression?
    A. Frustration toward accomplishment of the goal that was being driven toward
    B. Extraction of satisfaction from the outside world in the drive toward a goal that is blocked.
    C. Physical attack on the barrier that is being blocked
    D. Noncooperation with supervisors
    B. Extraction of satisfaction from the outside world in the dribe toward a gosl that is blocked.
    (this multiple choice question has been scrambled)
  23. When emotional conflicts with their resultant frustrations are frequent or continuous and attack reactions which are not available to the individual, then the individual may adopt an attitude of:
    A. Frustration
    B. Noncooperation
    C. Depression
    D. Resignation
    D. Resignation
    (this multiple choice question has been scrambled)
  24. The term that refers to assigning blame to some external object rather than to himself is known as:
    A. Catharsis
    B. Regression
    C. Projection
    D. Fixation
    C. Projection
    (this multiple choice question has been scrambled)
  25. what is it called when an individual keeps repeating a response even if it is not effective?
    A. Fixation
    B. Projection
    C. regression
    D. Catharsis
    A. Fixation
    (this multiple choice question has been scrambled)
  26. The contemporary attitude toward human nature and human enfineering is no longer a promnent issue in the concept of management.
    F
  27. development of confidence is a basic human drive
    F
  28. a sense of self-esteem is a basic psychological need.
    T
  29. Training might help to improve an individuals proficiency and confidence.
    T
  30. An assignment to a position where an individual can achieve added success has no impact on developing that ndividuals self esteem?
    F
  31. If left unresolved, emotional ills often result in various psychological conditions.
    T
  32. The supervisor who ignores or is unaware of the employees drive to attain a certain goal is often the very cause of frustration
    T
  33. Situational barriers may consist of an incompatible partner or supervisor that one is assigned to work with on the job.
    • F
    • this is a human barrier
    • (physical, human, situational)
  34. Human barriers may consist of a naggng spouse
    T
  35. The most obvious means of prventing frustrations arising out of the work environment is the discovery and removal of underlying causes.
    T
  36. what are the basic human drives?
    • The wish for security
    • Drive for response (love, frindship)
    • wish for recognition derived from status, prestige, etc
    • Drive for new experiences
  37. What are basic human satisfactions?
    • 1. Affection, acceptance, security
    • 2. Sense of personal adequacy
    • 3. Recognition as a personality
    • 4. Opportunity for accomplishments
    • 5. Opportunity for independence
    • 6. Opportunity to obtain new experience
    • 7. Opportunity to possess something or someone
  38. What are the basic human needs?
    • 1. Feeling of security
    • 2. Sense of adequacy
    • 3. Sense of self-esteem
    • 4. Sense of social approval
Author:
Tamin23
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Card Set:
Chapter 7
Updated:
2016-02-12 16:05:18
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Chapter 7
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