Chapter 8

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  1. At times, supervisors must assume the role of __________ to their subordinates when information comes to their attention that the subordinates need help or when they seek help directly or indirectly.
    A. Leader
    B. Counselor
    C. Disciplinarian
    D. Parent
    B. Counselor
    (this multiple choice question has been scrambled)
  2. The American Council for Drug Education has concluded from its study that _________ is without question the most serious drug problem in the country.

    a. crack cocaine
    b. Heroin
    c. Marijuana
    d. Alcohol dependence
    • D.
    • Alcohol dependence
  3. Which of the following are symptoms of problem drinking?
    a. Employees preoccupation with alcohol
    b. Games played - denying there is a problem
    c. Guilt feelings
    d. All of the above
    D. All of the above
  4. When one is repeatedly affected adversely by alcohol, regardless of how slight or grave the effects are, then one is considered:
    A. A problem drinker
    B. a drug user
    C. a substance abuser
    D. An Alcoholic
    A. A problem drinker
    (this multiple choice question has been scrambled)
  5. Which characteristic may also signal a drinking problem in people?
    A. Growing domestic or financial troubles
    B. Domestic dispute and change
    C. Change in environment or work
    D. New friends and co-workers
    A. growing domestics or financial troubles
    (this multiple choice question has been scrambled)
  6. Problem drinkers beginning to lie about drinking or denying it when it is perfectly obvious to others is a sign of the drinker's"
    A. cry for help
    B. abuse
    C. loss of control
    D. addiction
    C. Loss of control
    (this multiple choice question has been scrambled)
  7. What self defense mechanism occurs when one denies the existence of any problem, and gives excuses instead of the truth?
    A. Rationalization
    B. Fixation
    C. Projection
    D. Rejection
    A. Rationalization
    (this multiple choice question has been scrambled)
  8. What self defense mechanism occurs when one denies using alcohol or claims that they can stop at any time?
    A. Denial
    B. Projection
    C. Rationalization
    D. Fixation
    A. Denial
    (this multiple choice question has been scrambled)
  9. The self defense mechanism which involves the assigning of blame to other people for the problem is known as:
    A. Denial
    B. Projection
    C. Fixation
    D. Rationalization
    B. Projection
    (this multiple choice question has been scrambled)
  10. According to the text, when drinking adversely affects the employee's performance on the job and the employees has been counseled about it, what type of supervisorial action may be necessary?
    A. Counseling
    B. Sick leave
    C. Reassignment
    D. Punitive action
    D. punitive action
    (this multiple choice question has been scrambled)
  11. A supervisor is obligated to do what when problem drinking causes the employee's job performance to deteriorate?
    A. Take Action
    B. Reassign the subordinate
    C. Look the other way
    d. All of the above
    A. Take action
    (this multiple choice question has been scrambled)
  12. When drinking causes an employee 's work to deteriorate or drop to an unacceptable level, the supervisor is ultimately responsible for:
    A. Counseling
    B. Corrective action
    C. Reassignment
    D. Training
    B. Corrective action
    (this multiple choice question has been scrambled)
  13. As with other interviewing situations, when dealing with an employee who has a drinking problem, the supervisor should be familiar with all pertinent facts concerning which elements?
    a. The employee
    b. His performance records
    c. The details of his disciplinary history
    d. All of the above
    d. All of there above
  14. The technique used when a supervisor stimulates the individual to discover his/her own problem and decides upon a course of action to correct it is known as:
    A. Directive counseling
    B. Performance counseling
    C. Employee-centered counseling
    D. Action-centered counseling
    C. Employee-centered counseling
    (this multiple choice question has been scrambled)
  15. According to the text, what is at the core of any successful referral program for those with drinking problems?
    A. Chapters of Alcoholics Anonymous
    B. Family Programs
    C. Peer support
    d. All of the above
    A. Chapters of Alcoholics Anonymous
    (this multiple choice question has been scrambled)
  16. The important objective of counseling is not only to get the problem drinker to give up drinking, but to come to the realization:
    A. How it affected their job
    B. That the can never drink again
    C. How it affected their life
    D. That they must only drink in moderation
    B. That the can never drink again
    (this multiple choice question has been scrambled)
  17. Psychological symptoms of a problem include:
    a. uncontrollable outbursts
    b. Excessive irritability
    c. Insecurity
    d. All of the above
    d. all of the above
  18. All of the following are psychological symptoms  of a problem reviewed in the text except:
    A. Self-pity
    B. Guilt
    C. Sadness
    D. Haplessness
    D. Haplessness
    (this multiple choice question has been scrambled)
  19. Physiological symptoms experienced in personal or emotional problems include: 
    a. Headaches
    b. Upset stomach
    c. Muscle spasms
    d. All of the above
    d. All of the above
  20. At the close of a counseling session, a subordinate should be able to:
    a. Summarize the conclusion reached
    b. Make a definite commitment to execute the solution
    c. Summarize the course of action to be followed
    d. All of the above
    d. All of the above
  21. What is the term used for an excessive job stress, or that resulting from personal frustration and inadequate coping skills?
    A. Aggression
    B. Burnout
    C. Comping mechanism
    D. Frustration
    B. Burnout
    (this multiple choice question has been scrambled)
  22. The second phase of counseling is:
    A. A review of personal history
    B. An assessment of behavior and disciplinary record
    C. A review of gold and objectives
    D. An assessment by the counselor of the problem presented
    D. An assessment by the counselor of the problem presented.
    (this multiple choice question has been scrambled)
  23. Proven stress reducers include:
    a. Diet changes
    b. Physical exercise
    c. Retraining
    d. All of the above
    d. All of the above
  24. A subordinate usually loses objectivity and sense of perspective when he/she is experiencing which feeling?
    A. Anxiety
    B. Fear
    C. Frustration
    D. Depression
    D. Depression
    (this multiple choice question has been scrambled)
  25. According to the text, officers involved in traumatic incidents sometimes develop rather severe __________ shortly after the incident occurred.
    A. Muscle twitches
    B. Sleep disorders
    C. Physical reactions
    D. Psychological reactions
    D. Psychological reactions
    (this multiple choice question has been scrambled)
  26. Police work, by its nature, is conducive to problem drinking.
    T
  27. The medical problems associated with drinking are the most troubling for the supervisor.
    F
  28. A drinking problem cannot exist without the affected person being aware of it.
    F
  29. When the drinker's tolerance for alcohol increases he/she is developing the pattern of a problem drinker.
    T
  30. An extension of problem drinking is alcoholism, in which the individual drinks compulsively.
    T
  31. A drinker must hit rock bottom before he will realize that help is needed.
    F
  32. It takes an alcoholic to treat an alcoholic, thus the success of Alcoholics Anonymous
    F
  33. Every supervisor at some time will observe a marked behavioral change in a subordinate whose personality has been stable and controlled in the past, and that marked change may be a sign of a problem.
    T
  34. Supervisors are sometimes faced with emotional problems that are extremely complex and beyond their capacity to resolve.
    T
  35. Most suicidal officers communicate their intent sometimes during the week preceding their attempt.
    T
Author:
Tamin23
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Card Set:
Chapter 8
Updated:
2016-02-22 22:31:56
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Chapter 8
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