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4 things that a service business must get right. (SEFC)
- 1. Service offering
- 2. Employee management
- 3. Funding mechanism
- 4. Customer management
The rate at which the system generates moneythrough sales.
All the money the system has invested in thingswhich it intends to sell.
All the money the system spends in order to turninventory into throughput.
What did Jonah say when asked, "What is the goal of your manufacturing organization?"
To make money.
What did Jonah say when asked, "How do you derive operational rules for your plant?"
Increase throughput while simultaneously reducing both inventory and operating expenses.
GDP is reported by the... @ the end of each... and revised...
Department of Commerce, quarter, twice.
4 types of key process-performance metrics in the process analytics sim. (CCLT)
- 1. Cycle time
- 2. Capacity
- 3. Labor utilization
- 4. Throughput time
3 reports that fall under "Operations." (MPI)
- 1. Manufacturers’ Shipments, Inventories & Orders (M3)
- 2. Purchasing Manager’s Index(PMI)
- 3. Industrial Production Productivity Report
3 reports that fall under "Marketing." (CCR)
- 1. Consumer Confidence Index
- 2. Consumer Sentiment
- 3. Retail Sales Report
4 reports that fall under "Finance." (CMEC)
- 1. Consumer Credit Report
- 2. Money Supply Report
- 3. Employee Cost Index
- 4. Consumer Price Index
In every process, every service, every plant, every project, there will be a... dice.
In the TMOS, when the share of firms reporting an increase exceeds the share reporting a decrease, the index will be...
greater than zero.
In the TMOS, when the share of firms reporting a decrease exceeds the share reporting an increase, the index will be...
In the TMOS, an index will be... when the number of firms reporting an increase is equal to the number of firms reporting a decrease.
Which 3 categories does the M3 report cover? (SIO)
- 1. Shipments
- 2. Inventories
- 3. Orders
The advanced M3 report covers... goods.
2 improvements in the meals per hour video. (EC)
- 1. Eliminate MUDA (waste)
- 2. Create continuous flow
Kaizen is japanese for...