MGT Exam 1

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  1. If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisor dependent in making this performance possible?
    (A) Board of directors
    (B) Customers or clients
    (C) Department
    (D) Top management
    (C) Department
    (this multiple choice question has been scrambled)
  2. Th e management function of _________ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
    (A) planning
    (B) agenda setting
    (C) controlling
    (D) delegating
    (C) controlling
    (this multiple choice question has been scrambled)
  3. Th e process of building and maintaining good working relationships with others who may someday help a manager implement his or her work agendas is called _________.
    (A) entrepreneurship
    (B) emotional intelligence
    (C) governance
    (D) networking
    (D) networking
    (this multiple choice question has been scrambled)
  4. According to Robert Katz, _________ skills are more likely to be emphasized by top managers than by first-line managers.
    (A) human
    (B) conceptual
    (C) informational
    (D) technical
    (B) conceptual
    (this multiple choice question has been scrambled)
  5. An eff ective manager is someone who helps others to achieve high levels of both _________ and _________.
    (A) performance; pay
    (B) pay; satisfaction
    (C) performance; satisfaction
    (D) pay; quality of work life
    (C) performance; satisfaction
    (this multiple choice question has been scrambled)
  6. _________ is the active oversight by boardsof directors of top management decisions insuch areas as corporate strategy and financial reporting.
    (A) Productivity
    (B) Corporate governance
    (C) Value chain analysis
    (D) Outsourcing
    (B) Corporate governance
    (this multiple choice question has been scrambled)
  7. When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of _________.
    (A) self-management
    (B) discrimination
    (C) accountability
    (D) a free-agent economy
    (B) discrimination
    (this multiple choice question has been scrambled)
  8. A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of _________.
    (A) global sourcing
    (B) value creation
    (C) job migration
    (D) performance effectiveness
    (A) global sourcing
    (this multiple choice question has been scrambled)
  9. Th e intellectual capital equation states: Intellectual Capital  _________  Commitment.
    (A) Confidence
    (B) Diversity
    (C) Communication
    (D) Competency
    (D) Competency
    (this multiple choice question has been scrambled)
  10. If the direction in managerial work today is away from command and control, what is it toward?
    (A) Coaching and facilitating
    (B) Pushing and pulling
    (C) Telling and selling
    (D) Carrot and stick
    (A) Coaching and facilitating
    (this multiple choice question has been scrambled)
  11. Th e manager’s role in the “upside-down pyramid” view of organizations is best described as providing _________ so that operating workers can directly serve _________.
    (A) agendas; networking
    (B) leadership; organizational goals
    (C) direction; top management
    (D) support; customers
    (D) support; customers
    (this multiple choice question has been scrambled)
  12. When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _________.
    (A) delegating
    (B) planning
    (C) controlling
    (D) supervising
    (B) planning
    (this multiple choice question has been scrambled)
  13. When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _________.
    (A) planning
    (B) controlling
    (C) delegating
    (D) supervising
    (B) controlling
    (this multiple choice question has been scrambled)
  14. 14. Emotional intelligence helps us to manage ourselves and our relationships eff ectively. Someone that is high in emotional intelligence will have the capacity to _________, an ability to think before acting and to control potentially disruptive emotions and actions.
    (A) act as a leader
    (B) self-regulate
    (C) set agendas
    (D) show motivation
    (B) self-regulate
    (this multiple choice question has been scrambled)
  15. Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?
    (A) Conducting hiring interviews for new college graduates
    (B) Reviewing annual pay raises for all employees
    (C) Monitoring short-term performance of lowerlevel task forces and committees
    (D) Aligning the company with changes in the external environment
    (D) Aligning the company with changes in the external environment
    (this multiple choice question has been scrambled)
  16. A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from _________. (2)
    (A) Theory Y
    (B) contingency thinking
    (C) Henri Fayol
    (D) scientific management
    (D) scientific management
    (this multiple choice question has been scrambled)
  17. The Hawthorne studies were important in management history because they raised awareness about the influence of _________ on productivity. (2)
    (A) physical work conditions
    (B) pay and rewards
    (C) organization structures
    (D) human factors
    (D) human factors
    (this multiple choice question has been scrambled)
  18. If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions _________. (2)
    (A) would create a negative self-fulfilling prophecy
    (B) showed contingency thinking
    (C) focused too much on needs
    (D) violated scientific management ideas
    (A) would create a negative self-fulfilling prophecy
    (this multiple choice question has been scrambled)
  19. If your local bank or credit union is a complex system, then the loan-processing department of the bank would be considered a _________. (2)
    (A) closed system
    (B) bureaucracy
    (C) subsystem
    (D) learning organization
    (C) subsystem
    (this multiple choice question has been scrambled)
  20. When a manager puts Danté in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying _________. (2)
    (A) contingency thinking
    (B) systems thinking
    (C) administrative principles
    (D) Theory X
    (A) contingency thinking
    (this multiple choice question has been scrambled)
  21. Which of the following is one of the characteristics of Weber’s ideal bureaucracy? (2)
    (A) Promotion by privilege not by merit
    (B) Impersonality
    (C) Ambiguous hierarchy of authority
    (D) Few rules and procedures
    (B) Impersonality
    (this multiple choice question has been scrambled)
  22. Which principle states that a person should only receive orders from one boss in an organization? (2)
    (A) Scalar
    (B) Unity of command
    (C) Hawthorne
    (D) Contingency
    (B) Unity of command
    (this multiple choice question has been scrambled)
  23. One of the conclusions from the Hawthorne studies was that _________. (2)
    (A) supervisors should avoid close relations with their subordinates
    (B) people respond well to monetary incentives
    (C) motion studies could improve performance
    (D) groups can sometimes restrict the productivity of their members
    (D) groups can sometimes restrict the productivity of their members
    (this multiple choice question has been scrambled)
  24. If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things? (2)
    (A) promote only the best workers to management
    (B) give workers better technology
    (C) teach managers to better plan, organize, lead, and control
    (D) find ways to improve total quality management
    (C) teach managers to better plan, organize, lead, and control
    (this multiple choice question has been scrambled)
  25. When a worker is a responsible parent, makescar payments, and is active in local organizations, how might Argyris explain her poor workperformance? (2)
    (A) Managers are using Th eory Y assumptions.
    (B) She doesn’t have the right work skills.
    (C) She isn’t treated as an adult at work.
    (D) Organizational subsystems are inefficient.
    (C) She isn’t treated as an adult at work.
    (this multiple choice question has been scrambled)
  26. _________ management assumes people are complex, with widely varying needs. (2)
    (A) Modern
    (B) Neoclassical
    (C) Behavioral
    (D) Classical
    (C) Behavioral
    (this multiple choice question has been scrambled)
  27. Th e big interest today in _________ refers to the management practice of using mathematics and computing power to examine “big data” for insights on business. (2)
    (A) continuous improvement
    (B) Theory X
    (C) analytics
    (D) total quality management
    (A) continuous improvement
    (this multiple choice question has been scrambled)
  28. The highest level in Maslow’s hierarchy is _________. (2)
    (A) esteem
    (B) physiological
    (C) safety
    (D) self-actualization
    (D) self-actualization
    (this multiple choice question has been scrambled)
  29. When managers make decisions based on solid facts and information, this is known as _________. (2)
    (A) evidence-based management
    (B) Theory Y
    (C) continuous improvement
    (D) The scalar chain
    (A) evidence-based management
    (this multiple choice question has been scrambled)
  30. When managers make decisions based on solid facts and information, this is known as _________. (2)
    (A) continuous improvement
    (B) evidence-based management
    (C) Theory Y
    (D) The scalar chain
    (B) evidence-based management
    (this multiple choice question has been scrambled)
  31. A business owner makes a decision to reduce a plant’s workforce by 10% to cut costs and be able to save jobs for the other 90% of employees. This decision could be justified as ethical by using the _________ approach to moral reasoning. (3)
    (A) individualism
    (B) justice
    (C) moral rights
    (D) utilitarian
    (D)
    (this multiple choice question has been scrambled)
  32. If a manager fails to enforce a late-to-work policy for all workers—that is, by allowing some favored employees to arrive late without penalties—this would be considered a violation of _________. (3)
    (A) distributive justice
    (B) cultural relativism
    (C) personal values
    (D) human rights
    (A) distributive justice
    (this multiple choice question has been scrambled)
  33. According to research on ethics in the workplace, _________ is/are often a major and frequent source of pressures that create ethical dilemmas for people in their jobs. (3)
    (A) Long work hours
    (B) Requests or demands from bosses
    (C) Declining morals in society
    (D) Low pay
    (B) Requests or demands from bosses
    (this multiple choice question has been scrambled)
  34. Someone who exposes the ethical misdeeds of others in an organization is usually called a/an _________. (3)
    (A) stakeholder
    (B) ethics advocate
    (C) whistleblower
    (D) ombudsman
    (C) whistleblower
    (this multiple choice question has been scrambled)
  35. Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Maura says they are the only ways to ensure ethical behavior by all employees. Who is right, and why? (3)
    (A) Neither Jay nor Maura—training and codes can encourage but never guarantee ethical behavior.
    (B) Jay—no one really cares about ethics at work.
    (C) Maura—only the organization can influence ethical behavior.
    (D) Neither Jay nor Maura—only the threat of legal punishment will make people act ethically.
    (A) Neither Jay nor Maura—training and codes can encourage but never guarantee ethical behavior.
    (this multiple choice question has been scrambled)
  36. Which ethical position has been criticized as a source of “ethical imperialism”? (3)
    (A) Individualism
    (B) Absolutism
    (C) Relativism
    (D) Utilitarianism
    (B) Absolutism
    (this multiple choice question has been scrambled)
  37. At what Kohlberg calls the _________ level of moral development, an individual can be expected to act consistent with peers, meet obligations, and follow rules of social conduct. (3)
    (A) preconventional
    (B) conventional
    (C) nonconventional
    (D) postconventional
    (A) preconventional
    (this multiple choice question has been scrambled)
  38. At what Kohlberg calls the _________ level of moral development, an individual can be expected to act consistent with peers, meet obligations, and follow rules of social conduct. (3)
    (A) preconventional
    (B) nonconventional
    (C) conventional
    (D) postconventional
    (C) conventional
    (this multiple choice question has been scrambled)
  39. In respect to the link between bad management and ethical behavior, research shows that _________. (3)
    (A) only top managers really serve as ethics role models
    (B) managers who set unrealistic goals can cause unethical behavior
    (C) a good code of ethics makes up for any management deficiencies
    (D) most whistleblowers just want more pay
    (B) managers who set unrealistic goals can cause unethical
    (this multiple choice question has been scrambled)
  40. A person’s desires for a comfortable life and family security represent _________ values, whereas his or her desires to be honest and hard working represent _________ values. (3)
    (A) terminal; instrumental
    (B) universal; individual
    (C) instrumental; terminal
    (D) individual; universal
    (A) terminal; instrumental
    (this multiple choice question has been scrambled)
  41. A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (3)
    (A) The primary responsibility of business is to maximize profits.
    (B) By acting responsibly, businesses avoid government regulation.
    (C) Social responsibility improves the public image of business.
    (D) Businesses should do good while they are doing business.
    (A) The primary responsibility of business is to maximize
    (this multiple choice question has been scrambled)
  42. Th e triple bottom line of organizational performance would include measures of financial, social, and _________ performance.(3)
    (A) legal
    (B) environmental
    (C) philanthropic
    (D) economic
    (B) environmental
    (this multiple choice question has been scrambled)
  43. An amoral manager _________. (3)
    (A) always acts in consideration of ethical issues
    (B) acts unethically but does so unintentionally
    (C) makes ethics a personal goal
    (D) chooses to behave unethically
    (B) acts unethically but does so unintentionally
    (this multiple choice question has been scrambled)
  44. In a social responsibility audit of a business firm, positive behaviors meeting which of the following criteria would measure the highest level of commitment to socially responsible practices? (3)
    (A) Discretionary—contributing to community
    (B) Economic—earning a profit
    (C) Ethical—doing what is right
    (D) Legal—obeying the law
    (A) Discretionary—contributing to community
    (this multiple choice question has been scrambled)
  45. What organizational stakeholder would most likely get top priority attention if a corporate board is having a serious discussion regarding how the firm could fulfill its obligations in respect to sustainable development? (3)
    (A) Future generations
    (B) Customers
    (C) Owners or investors
    (D) Suppliers
    (A) Future
    (this multiple choice question has been scrambled)

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Author:
gatorlea92
ID:
316746
Filename:
MGT Exam 1
Updated:
2016-03-03 00:19:08
Tags:
management
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Description:
eku mgt 301 exam 1
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