3160 stress management exam 2 review

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  1. What are the 4 communication styles
    • assertiveness (balance between passive and aggressive)
    • nonassertive/passive
    • aggressive
    • DESC (describe, express, specify, consequence)
  2. What is DESC as a communication style
    • describe: clarify, detail, paint a verbal picture of the other person’s behavior of the situation to which you are reacting
    • Express: use the “I” form. Express your feelings regarding the other person’s behavior or the situation you have described
    • Specify: be specific about what you want. Identify several ways you would like the other person’s behavior or the situation to change
    • Consequence: select consequences you have decided to apply to the behavior or situation, what will you do if the other person’s behavior or the situation changes to your satisfaction
  3. 9 steps to enhance effective communication
    • Speak with precision and directness
    • Enhance your vocabulary
    • Use language appropriate for your listening audience
    • Attack issues not people
    • Avoid putting others on the defensive
    • Avoid asking someone else to pass on your thoughts and feelings to a third party
    • Avoid information overload
    • Validate your assumptions
    • Resolve problems when they arise
  4. 5 ways to conflict resolution
    • Withdrawal
    • surrender
    • hostile aggression
    • persuasion
    • dialouge
  5. What is withdrawal as a conflict resolution
    avoid physical or psychological, time out, cool off
  6. What is surrender as a conflict resolution
    habitually give in to a situation of problem, negative, deflates self esteem
  7. What is hostile aggression as a conflict resolution
    conflict confrontation perpetuates resentment
  8. What is persuasion as a conflict resolution
    use to win a conflict at the expense of others – negative; use of reason, emotional awareness, or motivation to get a point across; When used tactfully persuasions opens new lines of thinking which can then be tools to resolve issues and promote mutual agreement
  9. What is dialogue as a conflict resolution
    • (this is the best way) Verbal exchange of opinions attitudes facts and perceptions that opens the doors to greater understanding of the nature of the problem;
    • Centers on the costs and benefits of solving a problem
    • Compromise plays an important role
  10. In effective time management you need? (5 of them)
    • clarify your values
    • set goals
    • develop an action plan
    • evaluate how you spend your time
    • organize your time
  11. Under time management when you design effective goals you need: (5 of them)
    • Is this the goal that I really want to devote a lot of time and energy to accomplish
    • Is this goal consistent with my highest values
    • Is this goal achieveable
    • Is this goal positive
    • Are my goals in balance
  12. goals are based on a value system: what are your values in these 5 areas
    • physical
    • psychological
    • intellectual
    • social
    • spiritual
  13. What are some ways to accomplish goals
    • make changes slowly, incrementally
    • small promises to self and keep promises
    • write things down, helps not lie to self
  14. What are the 5 ways of social support
    • tangible
    • emotional
    • informational
    • instrumental
    • appraisal
  15. what does tangible mean as social support
    money, car, material possessions
  16. What is emotional social support
    love concern
  17. what is informational as social support
    fact advice
  18. what is instrumental as social support
    giving assistance
  19. what is appraisal as social support
    provides affirmation and feedback
  20. Occupational strategies
    • eat right
    • get exercise
    • practice relaxation
    • stop negative thoughts and avoid negaholics, take advantage of worksite health programs, give yourself transition time,
    • leave work at work,
    • practice assertiveness and effective communication,
    • attend staff meetings and give feedback, contact HR when necessary,
    • connect withco-workers.
    • Ask them how they handle task well,
    • take breaks/vacations,
    • make work space pleasant,
    • increase skills,
    • de-brief when necessary,
    • have a life outside of work,
    • use appropriate humor,
    • report sexual harassment and bullying,
    • ask for clear definition of roles and responsibilities
  21. Burnout, workaholic
    what are they
  22. Family stress characteristics of successful families
    • spend time together                       
    • build esteem in each other           
    • reach out to the community            choose/enjoy their lifestyle           
    • manage stress/reduce tension            problem solve together            communicate                                   
    • show affection           
    • have traditions/rituals                       
    • value all members
  23. definition of humor
    • The mental experience of discovering and appreciating ludicrous or absurd ideas, events, or situations that bring pleasure or enjoyment to the individual
    • The quality of being funny or appreciating funny thoughts or acts or behavior. The ability to perceive what is funny, a state f mind, feeling, or mood
    • Humor is a perception, involves give and take/ absorption and expression
  24. types of humor (9 of them)
    • parody
    • satire
    • slapstick
    • absurd/nonsense humor
    • double entendre
    • black humor
    • irony
    • dry/humor/puns
    • sarcasm
  25. What is parody as humor
    imitation/exaggeration laugh at self
  26. what is satire in humor
    personal,social, political flaws
  27. what is absurd nonsense humor
    can’t take life to seriously, emphasizes incongruous, two opposites brought together
  28. what is double entendre in humor
    word play/double meanings
  29. what is black humor in humor
    joke after a tragedy or death
  30. what is irony in humor
    oxymorons, concepts paired together weird outcome
  31. What is dry/humor/puns in humor
    clever wit, limited to small groups who understand
  32. what is sarcasm in humor
    insulting humor, increases stress
  33. Health/stress management benefits of humor (physiological)
    • generates relaxation response
    • decrease HR, BP
    • stimulate circulation
    • massage organs
    • burns cal
    • facilitates digestion
    • stabilize blood sugar
    • increase tolerance to pain
    • works face and abdomen
    • aids in clearing out mucus
    • suppreses stress hormones
    • strengthens immune system
    • decreases inflammation(heart)
    • one minute hearty laughter=10 min on row machine
    • longevity in cardiac patients and general population
  34. health stress management benefits to humor psychological
    • Balances positive and negative perceptions diffuse anger/anxiety
    • Stress moderator/buffer
    • encourages cathartic release of emotions Increase pleasure/happy/joy
    • decrease depression enhances mood by increasing endorphins
    • Increase problem solving ability
    • universal language
    • Unites body mind and spirit
  35. how to incorporate more humor into life
    • take work seriously not self
    • look for humor daily
    • expose yourself to humor
    • share jokes cartoons etc w/others
    • hear a good joke, share with 5 people
    • use as tool not weapon
    • surround self with things/people that make smile
    • smile-fake till make
    • laugh at self stand up shake arms legs like crazy
    • keep humor journal or file create imagine read write explore
  36. define spirituality
    a belief system focusing on intangible elements that impact vitality and meaning of life’s events. that which is in total harmony with the perceptual and nonperceptual
  37. define religiosity
    organized beliefs/practices; rules; interpret and give meaning to lifes experiences; behavior in keeping with given precepts
  38. define spiritual hunger
    the human search or longing for the spiritual in one’s life
  39. define spiritual bankruptcy
    A sense of moral decay and emptiness pervasive in much of today’s world; an emptiness that cannot be filled by materialism or acquisition of “more stuff”
  40. define spiritual dormancy
    The refusal to recognize the importance of the spiritual dimension of life, individually and socially
  41. 4 common themes of spiritual journey/process
    • centering (autumn)
    • Emptying (winter)
    • Grounding (spring)
    • Connecting (summer)
  42. what is centering as a theme in spiritual journey/process
    soul searching, cultivate internal relationship, journaling meditation yoga
  43. What is emptying as a theme of the spiritual journey/process
    ridding yourself of old ways of thinking, feeling, doing, dispose of stuff no long serves you, release and detach to make room for more “winter of discontent, repentance
  44. What is grounding as a theme of spiritual journey/process
    new insights revealed to assist growth; fill emptiness with revelation and resolution; focus to ones life; eureka moments
  45. What is connecting as a theme of spiritual journey/process
    bonding with others, connect with love; social well being; sharing and celebration; respect for all creation including nature
  46. what are health benefits of spirituality/religiosity
    • quicker recovery from surgeries,
    • low morbidity and mortality rates,
    • substance abuse,
    • blood pressure,
    • rates of depression,
    • cancer rates,
    • rates of disability;
    • increased longevity
    • better life satisfaction,
    • marriage adjustments,
    • overall well being,
    • less death anxiety
  47. What are spiritual stress management interventions/strategies
    • Prayer,
    • forgiveness,
    • relationships,
    • empathy,
    • mediation,
    • intrinsic religious practice,
    • expressions of gratitude,
    • service to others,
    • exploration of roots
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3160 stress management exam 2 review
2016-03-31 21:31:34
3160 exam

3160 stress management exam 2 review
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