Class 20

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  1. State of discord caused by actual or perceived opposition of needs, values and interests.
    Conflict
  2. Clash of interests, values, actions or directions.
    Conflict.
  3. When emotions lead to impasse and conflict cannot be negotiated by parties themselves, ... intervention is needed.
    third-party
  4. Use... when you need a binding resolution.
    arbitration
  5. Helps parties avoid cost of a prolonged, unresolved dispute.
    Arbitration
  6. When there are several negative consequences in arbitration.
    The chilling effect.
  7. In..., parties themselves develop and endorse an agreement.
    Mediation
  8. Mediation has a... settlement rate of...-...%
    high, 60-80%
  9. Between mediation and arbitration, there is greater satisfaction with... (choose 1)
    mediation.
  10. A forum in which an impartial person facilitates communication between parties to promote reconciliation, settlement, or understanding among them.
    Mediation
  11. A mediator may NOT impose his/her...
    judgment.
  12. A mediator must remain...
    neutral.
  13. Roles of the mediator. (EBME)
    • 1. Encourage self-determination
    • 2. Be impartial
    • 3. Maintain confidentiality
    • 4. Ensure competence
  14. A mediator brings the... perspective.
    third-side
  15. Mediation environment creates a...
    safe space.
  16. Mediation changes the...
    atmosphere.
  17. In mediation,... accept responsibility for resolving the conflict.
    parties
  18. ... causes parties to be willing to take risks to reach agreement.
    Mediation
  19. ... provides the value of respectful dialogue.
    Mediation
  20. ... provides a timekeeper.
    Mediation
  21. The mediator may be the only one willing to..., ..., and...
    listen, question, probe
  22. The advantage and disadvantage of a joint session. (PE)
    • Advantage: Parties can vent
    • Disadvantage: Emotions can take control
  23. The advantage and disadvantage of a caucus in different rooms. (PC)
    • Advantages: Parties can open up
    • Disadvantages: Can’t see other parties reaction
  24. Listening techniques. (EVRRSC)
    • 1. Encourage
    • 2. Validate
    • 3. Restate
    • 4. Reflect
    • 5. Summarize
    • 6. Clarify
  25. When being a mediator, use... language and focus on...
    neutral, behaviors.
  26. When being a mediator, ..., don't evaluate or judge.
    describe
  27. When being a mediator, help parties move to the... or..., not the past.
    present, future
  28. When being a mediator, you can facilitate, but don't give... or...
    advice, opinions
  29. When being a mediator, you should define the... and identify the...
    problem, interests.
  30. When being a mediator, you should let the parties choose the...
    best agreement.

Card Set Information

Author:
Dbadams94
ID:
319412
Filename:
Class 20
Updated:
2016-04-26 05:06:27
Tags:
NCR
Folders:

Description:
NCR
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