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Skills of Successful Managers
- Technical skills
- Interpersonal skills
- Conceptual skills
- Decision-making skills
- Time management skills
Stages of Decision Making
- 1. Identify problems
- 2. Generate alternative solutions
- 3. Evaluate the alternatives
- 4. Choose and implement in a plan of action
- 5. Evaluate the decision.
- back to 1.
What Tasks Do Managers Perform?
- Planning-Setting Goals
- -Developing Stategies
- -Determining Processes
- Leading-Guiding and Motivating
- -Achieving Milestones
- -Maintaining Focus on Vision
- Organizing - Allocating Resources
- -Creating Organizational Structure
- -Recruiting and Placing Employees
- Controlling - Measuring Results Against Goals
- -Monitoring Performance
- Extending(the capabilities of those working to achieve the goals)
- the main courses of action
- created by top-level managers
- set the approach for achieving the long-term goals and objectives of the organization.
- Simply put, a strategic plan points the organization to where it wants to be in the future and identifies how it’s going to get there.
- -Acts as a framework for decisions
- -Assists in setting corporate benchmarks
- specifically determine the resources and the actions required to implement particular aspects of the strategic plan.
- Middle management
- generates tactical plans to carry out the goals determined by the strategic plan.
- made with a one- to three-year horizon in mind.
- the specifics of carrying out tactical plans are spelled out. First-line managers precisely determine the process by which tactical plans can be achieved.
- depend on daily or weekly schedules
- focus on specific departments or employees.
- Middle Management
- is a set of plans that ensures that the organization will run as smoothly as possible during an unexpected disruption.
- depend on the size and function of the company and the magnitude of crisis
- details internal and external communication procedures
- determines which departments are most vital during a crisis.
The Managerial Pyramid
- Top managers: President, CEO, CFO, COO, CIO
- Middle managers: Controller, Sales manager, marketing manager, operations manager
- First-line managers: supervisors, department heads
Top managers: President, CEO, CFO, COO, CIO
- Generate strategic plans,
- long-term goals,
- mission statement,
- vision for the organization
- establish the culture and inspire employees
Middle managers: Controller, Sales manager, marketing manager, operations manager
- tactical planning
- coordinating specific plans with the established strategic vision
First-line managers: supervisors, department heads
- carry out operational planning
- supervising employees involved in daily operations
An organizational chart shows how groups of employees fit into the larger organizational structure.
- Leading is the process of influencing, motivating, and enabling others to contribute to the success and effectiveness of the organization by achieving its goals.
- Peter Drucker:
- “Management is doing things right; leadership is doing the right things.”
What makes a good leader?
- 1. Challenge the process
- 2. Model the way
- 3. Inspire a shared vision
- 4. Encourage the heart(by, showing appreciation,...)
- 5. Enable others to act
Traits of Effective Leadership
- Flexibility and empathy
- Knowledge and Competence
the process by which managers measure performance and make sure the company’s plans and strategies are being properly carried out.
- Reporting tools: financial statements, sales reports, quality measures.
- Total quality management: integrated approach focusing on quality from beginning of the production process up through managerial involvement to detect and correct problems.
- Six Sigma:statistically-based, proactive, long-term process designed to look at the overall business process to prevent problems.
The Control Cycle
- 1. performance standards are set
- 2 performance is measured and compared against the standard
- 3. adjustments are made
- 4. perform corrective action
- 5. re-evaluate performance standards
- 6. and the cycle begins again.