N454 Leadership Final Exam

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  1. What is the term for what is used to systematically improve quality and performance with actions, evaluation, and a drive for excellence?
    Continuous Quality Improvement (CQI)
  2. What is the term for a management philosophy that emphasizes a commitment to excellence throughout the organization?
    Total Quality Management (TQM)
  3. What is the term for a quality management program that uses, primarily, quantitative data to monitor progress?
    Six Sigma
  4. What is the PDSA methodology?
    • Plan: implementation
    • Do: carry out
    • Study: analyze the results
    • Act: results action, determining the consequences
  5. What are the 6 themes of Six Sigma?
    • Customer focus
    • Data driven
    • Process emphasis
    • Proactive management
    • Collaboration without boundaries
    • Aim for perfection, tolerates failures
  6. What theory focuses almost exclusively on the structure of the formal organization? Efficiency is through design. Built around division and specialization of labor, organizational structure, chain of command, and span of control
    Classical theory
  7. What theory is based on the fact that organizational performance can be enhanced by matching an organization's structure to its environment?
    Contingency theory
  8. What is the term for a leadership style based on principles of social exchange theory in which social interaction between leaders and followers is essentially economic, and success is achieved when needs are met, loyalty is enhanced, and work performance is enhanced?
    Transactional leadership
  9. What is the term for a leadership style focused on effecting revolutionary change in an organization through a commitment its vision?
    Transformational leadership
  10. What is the term for the power or opportunity to act or take charge before others do?
  11. What is the term that refers to the availability and accessibility of health information such as clinical outcomes, physician licensing, malpractice cases, and patient satisfaction responses. This information can be collected, publicly reported and used to benchmark hospitals and physicians on quality?
  12. What is the focus of Lean Six Sigma?
    Focuses on improving process flow and eliminating waste
  13. What is the term for an organizational paradigm based on the values of interdependence and accountability that allows nurses to make decisions in a decentralized environment?
    shared governance
  14. What is the term for the premise that leadership originates from a desire to serve; a leader emerges when others' needs take priority?
    servant leadership
  15. In what type of nursing are RNs, LPNs, and UAPs assigned different tasks? RNs assess patients, other staff give baths, make beds, take vital signs, and administer treatments
    Functional nursing
  16. In what type of nursing is the RN responsible for all aspects of care for one or more patients?
    Total patient care
  17. In what type of nursing does the RN design, implement, and is responsible for nursing care for the duration of the patient's stay on the unit?
    primary nursing
  18. In what type of nursing does the case manager supervise the care provided by licensed and unlicensed nursing personnel? Critical pathways provide direction for managing care of specific patients
    case management
  19. What is the term for when the structure of roles and functions are differentiated by nurses' education, experience, and competence? Roles, responsibilities, and tasks defined for professional nurses, LPNs, and UAPs
    differentiated practice
  20. What is the term for when the nurse coordinates a team of multifunctional, unit-based caregivers? All patient care services are unit-based
    patient-centered care
  21. In what type of nursing are there teams of nursing personnel that provide total care to a group of patients? RN leads team, may include other RNs, LPNs, and UAPs
    team nursing
  22. What is the term for the ability to understand and share the feelings of another?
  23. What is the term for what focuses on goals and meeting the needs of both parties? Consensus involves attention to facts and the position of the other parties
  24. What is the term for when one party exerts dominance and the other party submits and loses?
  25. What is the term for general agreement and is a type of win-win? It involves attention to the facts and to the position of the other parties and avoidance of trading, voting, or averaging, where everyone loses something
  26. What is the term for what focuses on the means of solving a problem rather than the ends and is most useful when the needs of the parties are polarized?
    integrative decision making
  27. What is the term for the method that yields an immediate end to the conflict but leaves the cause of the conflict unresolved?
  28. What is the term for what describes the goal to which the organization aspires and is designed to inspire and motivate employees to achieve a desired state of affairs?
    vision statement
  29. What is the term for the broad, general statement of the organization's reason for existence?
    mission statement
  30. What is the term for the beliefs or attitudes that an organization has about people, ideas, objects, or actions that form a basis for behavior?
    value statement
  31. What is the term for the mission, values, and vision of an organization?
    philosophy statement
  32. What is the term for the ability to influence someone's decision-making by taking something away as punishment or threatening punishment if the person does not follow instructions?
    coercive power
  33. What is the term for the type of power that is based on access to valued data and depends on the manager's organizational position, connections, and communication skills?
    information power
  34. What is the term for the type of power that is based on admiration and respect for an individual and relates to the manager's likeability and success?
    referent power
  35. What is the term for the type of power that is based on inducements the manager can offer in exchange for cooperation?
    reward power
  36. What is the term for the type of power that is authority associated with job or rank?
    legitimate power
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N454 Leadership Final Exam
2016-12-17 00:55:45
Terms from N454 Leadership for Final Exam
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