BIC Block 3 Day 2

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  1. What are the essential components of the helping relationship that are attitudes rather than skills?
    Counselor attitudes
  2. When should an instructor communicate the attitudes of acceptance, empathy, and sincerity by their actions, words, gestures, and facial expression?
    During a counselor session
  3. What instructor attitude is a direct outgrowth of the instructor's ability to appear nonjudgmental?
    Acceptance
  4. What instructor attitude has the instructor putting themselves in the student's place and try to see the circumstances as the student sees them - not as they look to an outsider?
    Empathy
  5. What instructor attitude uses words to tell students you understand their feelings and their situation?
    Empathy
  6. What instructor attitude has essential harmony existing between what the instructors say and do and what they really are?
    Sincerity
  7. What instructor attitude is when you mean what you say say what you feel, keeping in mind you are trying to be helpful to the student?
    Sincerity
  8. What interview skill pertains to the physical behavior you exhibit while listening to another person?
    Attending behavior
  9. What interview skill has your posture, eye contact, and facial expression carrying messages to the student while you communicate?
    Attending behavior
  10. What interview skill is more likely to transmit the real message than the spoken one?
    Noting nonverbal behavior
  11. What interview skill is automatic; students are not generally aware of them?
    Nonverbal responses
  12. What interview skill should not fall into the trap of believing a certain nonverbal response can mean only one thing?
    Nonverbal behavior
  13. What interview skill varies from culture to culture?
    Noting nonverbal behavior
  14. What interview skill must always be judged within the context of what is happening in the counseling session and their meaning considered tentative?
    Noting nonverbal behavior
  15. What interview skill, when used properly, can solicit needed information and direct student conversations to helpful channels?
    Questioning techniques
  16. What interview skill should be open-ended and require more than a "yes" or "no" response?
    Questioning techniques
  17. What interview skill allows you to continue communicating with the student without relying on questions?
    Responding skills
  18. What responding skill is an attempt to convey understanding either by simple repetition of or by rephrasing the communications?
    Restatement of content
  19. What responding skill makes no attempt to clarify, interpret or organize what the counselee has said?
    Restatement of content
  20. What responding skill helps clarification of misunderstandings?
    Responding skills
  21. What responding skill is used to show student feelings or experiences are correctly understood?
    Reflection of feeling
  22. What responding skill mirrors student attitudes so they can be clarified and understood?
    Reflection of feeling
  23. What responding skill is responding with "mm-hm" accompanied by a nod of the head?
    Reinforcing responses
  24. What responding skill, when used, indicates "Go on. I'm with you. I'm listening and following you"?
    Reinforcing responses
  25. What responding skill can be difficult to master?
    Silence
  26. What responding skill simplifies what students have said to make it clearer or you try to verbalize ideas and feelings students have had difficulty expressing clearly?
    Clarification
  27. When should you not hesitate to discuss the situation with your supervisor or someone on your faculty who has professional training?
    During referral
  28. When referring a student, what should you offer?
    Making arrangements with the referral resource and assisting where possible
  29. Who may prefer to make their appointment with the referral source?
    Students
  30. If a student makes their own appointment with a referral source, what should you attempt to arrange?
    Follow-up procedure to determine how you might be of further assistance
  31. What should not be forced unless it is a required appointment?
    Referral issues
  32. In an emergency or crisis situation during counseling, what should you do?
    Make the direct referral and then notify the student's squadron making sure it's documented
  33. What referral agency is responsible for the general welfare and military training of the student?
    MTF/Company/Detachment
  34. What referral agency is responsible for meal cards, dorm rooms, and uniform issue?
    MTF/Company/Detachment
  35. What referral agency is responsible for initial contact regarding student assignments?
    MTF/Company/Detachment
  36. What referral agency is responsible for discipline problems?
    MTF/Company/Detachment
  37. What referral agency is responsible for religious counseling?
    Chaplain/chapel services
  38. What referral agency is responsible for premarital/marital counseling?
    Chaplain/chapel services
  39. What referral agency is responsible for adjustment problems?
    Chaplain/chapel services
  40. What referral agency is responsible for morale problems?
    Chaplain/chapel services
  41. What referral agency is responsible for family matters?
    Chaplain/chapel services
  42. What referral agency is responsible for use of the base chapel?
    Chaplain/chapel services
  43. What referral agency is responsible for physical health?
    Hospital/clinic
  44. What referral agency is responsible for medication?
    Hospital/clinic
  45. What referral agency is responsible for mental health?
    Hospital/clinic
  46. What referral agency is responsible for public health?
    Hospital/clinic
  47. What referral agency is responsible for hearing/eyesight checks?
    Hospital/clinic
  48. What referral agency is responsible for verification of need for emergency leave; financial assistance; family communication; and health, recreation, and education programs?
    American Red Cross
  49. What referral agency is responsible for reading comprehension tests?
    Education center
  50. What referral agency is responsible for English language tests?
    Education center
  51. What referral agency is responsible for mathematics tests?
    Education center
  52. What referral agency is responsible for GED (high school equivalency)?
    Education center
  53. What referral agency is responsible for CLEP/DANTES tests?
    Education center
  54. What referral agency is responsible for enrollment in ECI courses?
    Education center
  55. What referral agency is responsible for CDCs?
    Education center
  56. What referral agency is responsible for tuition assistance?
    Education center
  57. What referral agency is responsible for general information on colleges, accreditation, and scholarships?
    Education center
  58. What referral agency is responsible for government insurance programs (SGLI)?
    MPF
  59. What referral agency is responsible for citizenship applications?
    MPF
  60. What referral agency is responsible for awards and decorations?
    MPF
  61. What referral agency is responsible for notification of next of kin (casualty reporting)?
    MPF
  62. What referral agency is responsible for being POC for the voting program?
    MPF
  63. What referral agency is responsible for DEERS enrollment?
    MPF
  64. What referral agency is responsible for issuing identification cards?
    MPF
  65. What referral agency is responsible for the information and referral program?
    Airman and Family Readiness Flight
  66. What referral agency is responsible for family services (financial, grocery assistance/pantry, operation stork, loan closet)?
    Airman and Family Readiness Flight
  67. What referral agency is responsible for family readiness?
    Airman and Family Readiness Flight
  68. What referral agency is responsible for financial services (education, information, counseling)?
    Airman and Family Readiness Flight
  69. What referral agency is responsible for employment assistance?
    Airman and Family Readiness Flight
  70. What referral agency is responsible for volunteer resources?
    Airman and Family Readiness Flight
  71. What referral agency is responsible for Air Force Aid Society?
    Airman and Family Readiness Flight
  72. What referral agency is responsible for relocation/transition assistance?
    Airman and Family Readiness Flight
  73. What referral agency is responsible for the maltreatment program?
    Family advocacy
  74. What referral agency is responsible for conflict management classes?
    Family advocacy
  75. What referral agency is responsible for domestic violence shelter information?
    Family advocacy
  76. What referral agency is responsible for the new parent support program?
    Family advocacy
  77. What referral agency is responsible for sports and fitness services?
    Force Support
  78. What referral agency is responsible for dining?
    Force Support
  79. What referral agency is responsible for recreation?
    Force Support
  80. What referral agency is responsible for child and youth services?
    Force Support
  81. What referral agency is responsible for wills?
    Air Force legal assistance
  82. What referral agency is responsible for powers of attorney?
    Air Force legal assistance
  83. What referral agency is responsible for notary services?
    Air Force legal assistance
  84. What referral agency is responsible for advice on personal civil legal matters (adoptions, landlord-tenant issues, tax assistance, consumer law)?
    Air Force legal assistance
  85. What referral agency is responsible for providing free legal defense services to all active duty members in UCMJ proceedings and adverse administrative actions?
    Area Defense Counsel
  86. What referral agency is responsible for assisting with Reports of Survey, Letters of Counseling, PRP issues, unfavorable information files, and control roster actions?
    Area Defense Counsel
  87. What referral agency has a 100% confidential Attorney-Client privilege?
    Area Defense Counsel
  88. What referral agency cannot assist or represent civilian members?
    Area Defense Counsel
  89. What form is used to document counseling?
    USAFSAM Form 3, Counseling Record
  90. What counseling document is crucial for follow-up and future interviews?
    USAFSAM Form 3, Counseling Record
  91. What is warranted in situations in or outside the classroom directly affecting students' academic performance?
    Academic counseling
  92. When should instructors counsel students after failure of a progress check, performance test, or written test?
    Immediately
  93. What form will comments outline exceptional performance and conduct as well as performance and conduct considered unsatisfactory?
    USAFSAM Form 3, Counseling Record
  94. Comments and counseling entries should contain what information concerning the students?
    • Interests
    • Abilities
    • Attitudes
    • Class participation
  95. What should be ensured regarding the information for a counseling situation?
    Accuracy
  96. How long is a counseling record maintained?
    Throughout the course of training
  97. What should be stored in a secure place?
    USAFSAM Form 3, Counseling Record
  98. What type of comments must be acknowledged by the student by signing below the comments or counseling?
    Derogatory
  99. When should another instructor or the course director listen to you read the information to the student and have that person sign as a witness?
    If a student refuses to sign derogatory comments
  100. USAFSAM Form 3 commenters must follow comments with...
    Their name and signature
  101. USAFSAM Form 3 counseling data will be followed by the counselor's...
    Full name, grade, position, and signature
  102. What do you do if a USAFSAM Form 3 becomes full?
    Continue on another form
  103. What is a thorough investigation to see if the counselee's actions are the ones agreed upon during the interview?
    Follow-up
  104. Before conducting the follow-up, what must you make sure you've done?
    Exactly what you promised you would do
  105. When conducting a follow-up, what's important to remember?
    It's not over until the problem is solved
  106. During a follow-up, if a referral agency was used, what should the counselor do?
    Have the counselee contact you after seeing the agency to find out how it went
  107. Why should you contact the agency after a counseling session?
    To make sure the counselee showed up
  108. Should a follow-up session be documented?
    Yes

Card Set Information

Author:
goudatwist
ID:
329678
Filename:
BIC Block 3 Day 2
Updated:
2017-03-22 00:00:08
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BIC
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BIC
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