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What are the three sources of leadership
Two general qualities associated with effective leadership
- consideration (concern for others)
- structure (concern for tasks)
An individual gains the trust and commitment of others and without recourse to formal position or authority moves the group to the accomplishment of one or more tasks
An effective supervisor often functions as a broker, to be effective in this role, the supervisor must
- stay in touch with the needs and views of the work unit
- maintain a steady focus on desired goals
- delegate other work
A group is simple a collection of individuals, but a team is
a group of people who trust each other and know that they can rely on each and every member to help with the work
What are two things that happen when a work group becomes a team?
- The workers gain a sense of belonging
- the whole becomes greater than the sum of its parts
for an influential relationship to develop, the person being influenced must perceive the leader as?
What four approaches can help improve your leadership capacity?
- Leadership fitness
- Enhancing your leadership capabilities
- Understanding power and authority
What are the benefits of strong social capabilities
- They build and maintain relationships
- build effective work groups
- communicate effectively
- skilled at helping others develop
Leaders with strong work-facilitation capabilities are
- Creative thinkers
- Think and act strategically
- Initiate and implement change
- Have good management skills
What is an effective way to improve your leadership skills
By associating with people you can learn from, and modeling your behavior after
What are a few practices to help develop leadership practices
- Seek feedback early and often
- Find worthy models and mentors
- Become a student of leadership
- Develop a plan to improve your leadership
What percentage of a supervisor's time is spend in some form of verbal communications
How many components are there to effective communications?
- The sender
- The message
- The medium
- The receiver
What are the secrets of a successful leadership
The ability to identify, sustain, and inspire
What are the three skill sets to Coaching, counseling and mentoring
- Coaching-trying to improve performance and abilities
- Mentor-acts as a role model and provide opportunities for personal and professional growth
- Counseling-not to solve problems but to assist them In seeking solutions themselves
What are the nine principles that can improve your coaching ability
- Clarify your coaching role
- Engage your employees interest and passion
- Be a conversation partner
- Define the business results
- Clarify performance expectation
- Build dynamic capability
- Recognize teachable moments
- Use multiple coaching media
- Provide recognition and reward
What are the two tools coaching must utilize
What are the three parts to delegation
Acknowledging and affirming another's emotional state without taking that emotional state as your own
Identifying with and taking on another person's emotions
What are the basics of effective counseling
What does a mentor serve as?
An inspiration for personal and professional growth
When manages successfully, a mentoring relationship can be?
A collaborative growth, learning and development
In regards to motivation, what is your role as a supervisor?
To release your employee's motivations means by aligning workers' individual needs and their efforts to satisfy those needs with the goals of the organizational
Theory X supervisors believe
- People dislike work and will avoid it
- Managers and supervisors know more about the job
- People are productive only if they are coerced and intimidated
Theory Y supervisor believe
- People will accept and seek responsibility
- People are motivated by their need for acceptance and recognition
- People are motivated by the opportunity to do challenging work
According to Douglas McGregor what are the two different style of supervision?
What are Abraham Maslow hierarchy of needs- meaning each need must be met before we can move on the next level
- Physiological needs: Food, shelter, clothing
- Security needs: physical safety and orderly environment
- Social needs: Acceptance and a sense of belonging
- Esteem needs: Self-respect and the respect of others
- Self-Actualization: Development of one's abilities and satisfying personal life
Frederick Herzberg theory of motivation is divided into two groups which are?
- Hygiene Factors: Decent salary, good working conditions, fair supervision and good interpersonal relation
- Motivators: Interesting work, responsibility, recognition and advancement
Workers who tend to thrive in a relatively stable organizational environment with an established system of rules are?
Workers who succeed in a fluid environment that encourages problem solving are?
There are four distinct "types" motivated by public service
- Samaritans-are strongly motivated to help people