Effective Supervisory Practices

The flashcards below were created by user TopCat on FreezingBlue Flashcards.

  1. What are the three sources of leadership
    • Role
    • Reputation
    • Behavior
  2. Two general qualities associated with effective leadership
    • consideration (concern for others)
    • structure (concern for tasks)
  3. An individual gains the trust and commitment of others and without recourse to formal position or authority moves the group to the accomplishment of one or more tasks
  4. An effective supervisor often functions as a broker, to be effective in this role, the supervisor must
    • stay in touch with the needs and views of the work unit
    • maintain a steady focus on desired goals
    • delegate other work
  5. A group is simple a collection of individuals, but a team is
    a group of people who trust each other and know that they can rely on each and every member to help with the work
  6. What are two things that happen when a work group becomes a team?
    • The workers gain a sense of belonging
    • the whole becomes greater than the sum of its parts
  7. for an influential relationship to develop, the person being influenced must perceive the leader as?
    • Trustworthy
    • Expertise
    • Attractiveness
  8. What four approaches can help improve your leadership capacity?
    • Leadership fitness
    • Enhancing your leadership capabilities
    • Understanding power and authority
  9. What are the benefits of strong social capabilities
    • They build and maintain relationships
    • build effective work groups
    • communicate effectively 
    • skilled at helping others develop
  10. Leaders with strong work-facilitation capabilities are
    • Creative thinkers
    • Think and act strategically
    • Initiate and implement change
    • Have good management skills
  11. What is an effective way to improve your leadership skills
    By associating with people you can learn from, and modeling your behavior after
  12. What are a few practices to help develop leadership practices
    • Seek feedback early and often
    • Find worthy models and mentors
    • Become a student of leadership
    • Develop a plan to improve your leadership
  13. What percentage of a supervisor's time is spend in some form of verbal communications
  14. How many components are there to effective communications?
    • Six-
    • The sender
    • The message
    • The medium
    • The receiver
    • Feedback
    • Noise
  15. What are the secrets of a successful leadership
    The ability to identify, sustain, and inspire
  16. What are the three skill sets to Coaching, counseling and mentoring
    • Coaching-trying to improve performance and abilities 
    • Mentor-acts as a role model and provide opportunities for personal and professional growth  
    • Counseling-not to solve problems but to assist them In seeking solutions themselves
  17. What are the nine principles that can improve your coaching ability
    • Clarify your coaching role
    • Engage your employees interest and passion 
    • Be a conversation partner
    • Define the business results 
    • Clarify performance expectation
    • Build dynamic capability
    • Recognize teachable moments
    • Use multiple coaching media
    • Provide recognition and reward
  18. What are the two tools coaching must utilize
    • Delegation
    • Feedback
  19. What are the three parts to delegation
    • Responsibility
    • Authority
    • Accountability
  20. Acknowledging and affirming another's emotional state without taking that emotional state as your own
  21. Identifying with and taking on another person's emotions
  22. What are the basics of effective counseling
    • Empathy
    • Caring
    • Listening
    • Sympathy
  23. What does a mentor serve as?
    An inspiration for personal and professional growth
  24. When manages successfully, a mentoring relationship can be?
    A collaborative growth, learning and development
  25. In regards to motivation, what is your role as a supervisor?
    To release your employee's motivations means by aligning workers' individual needs and their efforts to satisfy those needs with the goals of the organizational
  26. Theory X supervisors believe
    • People dislike work and will avoid it
    • Managers and supervisors know more about the job
    • People are productive only if they are coerced and intimidated
  27. Theory Y supervisor believe
    • People will accept and seek responsibility
    • People are motivated by their need for acceptance and recognition
    • People are motivated by the opportunity to do challenging work
  28. According to Douglas McGregor what are the two different style of supervision?
    • Theory X
    • Theory Y
  29. What are Abraham Maslow hierarchy of needs- meaning each need must be met before we can move on the next level
    • Physiological needs: Food, shelter, clothing
    • Security needs: physical safety and orderly environment
    • Social needs: Acceptance and a sense of belonging
    • Esteem needs: Self-respect and the respect of others
    • Self-Actualization: Development of one's abilities and satisfying personal life
  30. Frederick Herzberg theory of motivation is divided into two groups which are?
    • Hygiene Factors: Decent salary, good working conditions, fair supervision and good interpersonal relation
    • Motivators: Interesting work, responsibility, recognition and advancement
  31. Workers who tend to thrive in a relatively stable organizational environment with an established system of rules are?
  32. Workers who succeed in a fluid environment that encourages problem solving are?
  33. There are four distinct "types" motivated by public service
    • Samaritans-are strongly motivated to help people
    • Communitarians
Card Set:
Effective Supervisory Practices
2017-10-08 22:54:25

Effective Supervisory Practices
Show Answers: