CONFLICT MANAGEMENT

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The flashcards below were created by user Cwm on FreezingBlue Flashcards.


  1. State the mnemonic for Negotiation
    • CUDSA
    • Confront behaviour
    • Understand each others position
    • Define the problem
    • Seek solutions
    • Agree way forward
  2. List a number of Threat assessments
    • Situational awareness
    • Previous encounters
    • Pre contact clues
    • Impact Factors
    • Subjects behaviour
    • Remember PLAN
  3. State the mnemonic LEAPS
    • Listen actively to what is being said
    • Empathy is a powerful tool, don't promise
    • Ask effective questions
    • Paraphrase to reflect back understanding
    • Summarise all that has been said
  4. Subjects Behaviour
    • Compliant: offers no resistance
    • Verbal: refuses verbally, body language
    • Passive: sits/stands still, refuses to move
    • Active: Pulls/pushes at officers
    • Aggressive: Intentionally fights with officer
    • Aggravated: Possible harm/death and weapon
  5. List the 4 Psychological effects
    • Fright
    • Fight
    • Flight
    • Freeze
  6. What is contained in the 5 step communication model
    • Simple appeal -ask subject to comply
    • Reasoned appeal - explain request, laws, conduct
    • Personal appeal - criminal record, job loss, income
    • Final appeal - is there anything I can say or do
    • Action - reasonable force may be only option

Card Set Information

Author:
Cwm
ID:
335042
Filename:
CONFLICT MANAGEMENT
Updated:
2017-10-22 14:47:49
Tags:
CNC REVISION
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