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One who works to bring about a change and ensure the effectiveness of the unit atmosphere.
Change agent
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Impede change because they push participants in opposite directions
Restraining force
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facilitate change, push participants in the DESIRED direction.
Driving force
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Stage that motivates the participants and builds trust/recognition.
Unfreezing the existing equilibrium
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Reinforces the new patterns of behavior
Refreezing
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Diagnosis of the problem, and it involves the key people in data collection.
The first step in Lippitt's phases of change
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Assessing the motivation
The second step in Lippitt's phases of change
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Choosing a change agent
The 5th step in Lippitt's phases of change
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Maintaining the change
The 6th step in Lippitt's phases of change
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Havelocks model _____ with building a relationship.
Starts
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Acquiring resources and choosing the solution are ______ steps in Havelock's model.
Middle steps
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Accepting the new procedure and moving on is stabilization and self- renewal. The ____ step in Havelocks model.
Final step
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Seeks reinforcement of the action taken.
The confirmation stage
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The innovation is put to use, and reinvention or alterations may occur.
The implementation stage
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A favorable (or unfavorable) attitude toward the innovation forms.
The persuasion stage
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The decision making unit is introduced to the innovation and begins to understand it.
The Knowledge stage
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Strategies are based on the application of power by a legitimate authority.
Power-coercive
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Model of change strategies, the power ingredient is knowledge.
Empirical-rational
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Strategies of change rest on the assumption that people act in accordance with social norms and values.
Normative-re-educative
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Opposing the change
Resistance
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Energy, confidence, realistic thinking, and trustworthiness are among the characteristics that successful ______ agents demonstrate.
Change agents
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