The process of exchanging information and meaning between or among individuals through a common system of symbols, signs, and behavior.
What is the achievement or task purpose?
To serve on a decision-making or problem-solving group. To get the job done.
What is the maintenance or social purpose?
Feel better about yourself and each other. To develop group morale.
The process of selecting and organizing the message.
What are 4 factors that influence encoding?
Receiver's education level. Experience. Viewpoints. Power status/ relationship to sender
The process of interpreting the message.
Response to a message. Verbal or nonverbal.
List some sources of noise.
Contradicting nonverbal signals. Differences in education & culture. Words not present in receiver's vocabulary. Ambiguous, nonspecific ideas. Distractions. Noisy environment. Receiver unreceptive to new ideas. Receiver pre-judges topic. Complications cause by the communication channel.
List advantages of two way, face to face.
Instant feedback, nonverbal signals, personal connection. Best channel for conveying sensitive or unpleasant news.