MGMT 339 Ch. 1

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tv
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34833
Filename:
MGMT 339 Ch. 1
Updated:
2010-09-18 19:03:36
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Mgmt
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Description:
Introduction to Operations Management
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  1. Define Operations Management
    The management of systems or processes that create goods and/or provide services
  2. Difference between Production of Goods vs. Delivery of Services
    • Customer Contact
    • Uniformity of input
    • Labor content of jobs
    • Uniformity of output
    • Measurement of productivity
    • Production and delivery
    • Quality assurance
    • Amount of inventory
    • Evaluation
    • Ability to patent design
  3. Why is manufacturing is still important?
    • Over 18 million workers
    • When a California manufacturing job is lost, an average of 2.5 service jobs are lost (more service jobs are related to mfg jobs).
    • 70% of value of U.S. exports
    • mfg compensation pkg is about 20% higher than average of all workers
    • workers more likely to have benefits e.g. health and life ins, disability, retirement plans, and vacation and sick leave.
    • Productivity growth in last 5 years is more than double U.S. economy
  4. Operations Management make a number of key decisions that include....
    • What
    • What resources/what amounts

    • When
    • Needed/scheduled/ordered

    • Where
    • Work to be done

    • How
    • Designed

    • Who
    • To do the work
  5. Operations Management need tools to handle Operations decisions. Name the tools used.
    • Models
    • Quantitative approaches
    • Analysis of trade-offs
    • Systems approach
    • Establishing priorities
    • Ethics
  6. List the Historical Evolution of Operations Management in order.
    • Industrial revolution (1770’s)
    • Scientific management (1911)
    • -Mass production
    • -Interchangeable parts
    • -Division of labor
    • Human relations movement (1920-60)
    • Decision models (1915, 1960-70’s)
    • Influence of Japanese manufacturers (80’s)
  7. Trends in Business
    • The Internet, e-commerce, e-business
    • Management technology
    • Globalization
    • Management of supply chains (SCM)
    • Outsourcing
    • Agility- Ability of an org to respond quickly to demands or opportunities.
    • Revenue management = Yield management
    • Lean operations (JIT): incorporates advantages of both mass production (high vol, low cost) and craft production (variety and flexibility) with higher quality
  8. What are the typical differences between Manufacturing and Service organizations?
    • Customer Contact
    • Uniformity

 of Input
    • Labor
content

    • Uniformity of output
    • Output
    • Measurement 
of productivity
    • Opportunity
 to correct quality problems before delivery to customer
    • Inventory
    • Evaluation
    • Patentable

    • 

Pg.
    • 9
  9. Goods are high in which of the ten characteristics?
    • Uniformity of input
    • Uniformity of output
    • Measurement of productivity
    • Opportunity to correct quality problems before delivery to customer
    • Inventory
    • Evaluation
    • Patentable
    • Output - Tangible
  10. Services are high in which of the ten characteristics?
    • Customer Contact
    • Labor Content
    • Output - Intangible
    • Patentable - Not usually
  11. Types of Operations and give examples of each
    • Goods Producing - Farming, manufacturing, power generation, mining, construction
    • Storage/Transportation - Warehousing, trucking, mail, service, moving, taxis, buses, hotels, airlines
    • Exchange - Retailing, wholesaling, banking, renting, leasing, library, loans
    • Entertainment - Films, radio and television, concerts, recording
    • Communication - Newspapers, radio and television, newscasts, telephone, satellites

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