P92 ch 6 (HR)

Human Resources Management is the management of people employed by an organisation in order to achieve that organisation's objectives

• Manpower planning helps to determine the number and skills of people the organisation will need in order to achieve it's strategic objectives
• Succession planning helps to ensure continuity and growth in the management of the business by ensuring that sucessors for key positions in the future are identified and developed

• supply
• demand
• time

• recruitment programmes
• training programmes
• redundancy
• short-time working
• re-organisation
• re-training and developing new skills

• identify key jobs necessary to achieve strategic goals
• identify the extent to which these jobs will change
• identify the performance CSF for these jobs
• establish current key players
• prepare inventory of the skills, abilities etc
• identify time scale before key players will leave the organisation
• establish a means of identifying current kills of potential successors an their potential to develop new skills

1. diminished productivity

2. increased employee sabotage of company policy

3. increased absenteeism

4. increased expressions of grievance against collegues and managers

5. strikes, work-to-rule and lock-outs

• Job design
• New recruits
• Control systems (appraisal & reward)

• Job analysis
• Advertise vacancy
• Prepare short list
• Review assessment tools (interview, references etc)
• Decide which assessment tools to use

1. Assessing the individual's performance

2. Agreeing the assessment

3. Identifying training & development needs

4. setting objectives

• On the job
• Off the job
• Open learning
• Computer based training (CBT)
• Professional certs & diplomas

• Facilitate motivation
• be a role model
• trust the team and delegate responsibly
• give praise, encourage growth and recognise contributions
• build rapport and strong relationships
• develop the team through coaching and training
• communicate and provide regular feedback on team progress and business plans
• promote an environment that is conducive with staff motivation
• escalate feedback on issues that are getting in the way of successful motivation

• joint consultation
• collective bargaining
• conflict management