MGMT 340 Ch. 1

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MGMT 340 Ch. 1
2010-09-21 18:22:23


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  1. Define Organizational Behavior
    The study of what people think, feel, and do in and around organizations.
  2. Satiation Proposition
    the more we receive of something, the less relative value it has (converse is true)

    Slide 3
    Ideas About Behavior We Believe to be True

    • ex:
    • We can predict future behavior from past behavior
    • + Norm of Reciprocity--scratch my back + I’ll scratch yours
    • + Happiness is relative
    • + Behavior is selfish: “It’s all about me”
    • + Teamwork is more important than the individual star-- “Michael, if you can’t pass, you can’t play!”

    Slide 3
  4. Define Organizations
    Groups of people who work interdependently toward some purpose. (all working towards the same purpose)

    Complete tasks in organized way (coordinated)

    Slide 7 pg. 5
  5. Why Study Organizational Behavior?
    To understand, predict and influence behavior.

    (Everyone benefits from OB knowledge to address the ppl issues when trying to apply marketing, computer science and other fields of knowledge.)

    Slide 8 pg. 5 (bottom)
  6. What are the OB Trends?
    • Globalization
    • Workforce diversity
    • Evolving Employment Relationships
    • Virtual Work
    • Workplace Values & Ethics

    Slide 9 pg. 7
  7. Define Globalization
    Economic, social, and cultural connectivity with people throughout the world

    Ex: Google: web service in other languages, 1/3 revenue from other countries, research centers in other countries.

    Slide 11 pg. 7
  8. What R the effects of globalization on organizations?
    • New structures
    • New forms of communication
    • Diverse workforce
    • More competition, mergers, work intensification and demands for work flexibility

    Slide 11 pg. 7
  9. Organizational Behavior Trend

    Workforce Diversity, what are the trends?
    • Increased racial and ethnic diversity
    • More women in workforce
    • Generational diversity
    • New age cohorts (e.g. Gen-X, Gen-Y, 65+ not retired)

    Slide 11 pg. 8
  10. Organizational Behavior Trend

    Workforce Diversity, Implications?
    Leverage diversity advantage - Improve decision making & team performance & customer service. Ex. Cal gas company: viet community, take shoes off before entering. Solution: booties

    Adjust to the new workforce

    How do you effectively manage someone like me? Show concern for him as an individual. U can use him as a resource.
  11. Define Telecommuting
    working from home with internet connectivity to office

    Slide 13 pg. 13
  12. Define Virtual teams
    operate across space, time, and physical boundaries with colleagues who communicate mainly through electronic technologies

    slide 13 pg. 14
  13. Define work-life balance
    Minimizing conflict between work and nonwork demands

    pg. 11
  14. Define Employability
    Continued employment determined by adding value. Perform variety of work and are expected to continuously learn skills.

    pg. 12
  15. Define Contingent work
    No contract for long-term employment; employment contingent on need at given point in time


    Slide 12 pg. 12
  16. Define Knowledge Mgmt
    Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge for its survival and success.

    Ex: Google: seeks knowledgeable ppl, supports knowledge sharing and creativity and encourages employees to transform knowledge to valuable services.

    Slide 14 pg. 21