Management Information Systems

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Njadwin
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36981
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Management Information Systems
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2010-09-24 22:48:33
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Management Information Systems 9th Edition
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The review questions for chapters 1-3
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  1. An example of a business using information systems to attain competitive advantage is:
    A) JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
    B) Verizon's Web-based digital dashboard providing real-time company information for managers.
    C) Apple's creation of the IPod.
    D) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker
    B) Verizons Web-based digital dashboard providing real-time company information for managers.
    (this multiple choice question has been scrambled)
  2. 2) Which of the following choices may lead to competitive advantage (1) new products, services, and
    business models; (2) charging less for superior products; (3) responding to customers in real-time?
    A) 2 and 3
    B) 1, 2, and 3
    C) 1 only
    D) 1 and 2
    B) 1,2, and 3
    (this multiple choice question has been scrambled)
  3. 3) A major criterion in deciding the most important perspectives of a business problem is:
    A) implementation.
    B) organizational needs.
    C) change management.
    D) usefulness.
    D) Usefulness
    (this multiple choice question has been scrambled)
  4. 4) Inadequate database capacity is an example of the ________ dimension of business problems.
    A) people
    B) management
    C) organizational
    D) technology
    D) Technology
    (this multiple choice question has been scrambled)
  5. 5) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will
    manage their messengers once they have left the office. This is a business problem that falls into
    the:
    A) people dimension.
    B) management dimension.
    C) technology dimension.
    D) organizational dimension.
    A) People Dimension
    (this multiple choice question has been scrambled)
  6. 6) Aging hardware and outdated software are examples of the ________ dimension of business
    problems.
    A) technology
    B) information systems.
    C) management
    D) organizational
    A) Technology
    (this multiple choice question has been scrambled)
  7. 7) One of the most frequent errors in problem solving is:
    A) rushing to judgment.
    B) following a rote pattern of decision making.
    C) not being aware of personal limitations.
    D) being too doubtful.
    A) Rushing to judgment
    (this multiple choice question has been scrambled)
  8. 8) Which of the following statements is not true?
    A) The fear that offshore outsourcing will reduce demand for new information system hires in
    the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT
    investments and the creation of domestic jobs.
    B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back
    to the United States.
    C) The most common and successful offshore outsourcing projects involve production
    programming and system maintenance programming work, along with call center work.
    D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the
    U.S.
    D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.
  9. 9) Branding products is a business function of:
    A) manufacturing and production.
    B) human resources.
    C) finance and accounting.
    D) marketing.
    D) Marketing
    (this multiple choice question has been scrambled)
  10. 10) Output:
    A) is feedback that has been processed to create meaningful information.
    B) is information that is returned to appropriate members of the organization to help them
    evaluate the input stage.
    C) transfers processed information to the people who will use it or to the activities for which it
    will be used.
    D) transfers raw data to the people who will use it or to the activities for which it will be used.
    C) Transfers processed information to the people who will use it or to the activities for which it will be used.
  11. 11) Financial managers work directly with ________ to ensure investments in information systems
    help achieve corporate goals.
    A) accounting managers
    B) operations managers
    C) marketing managers
    D) senior managers
    D) Senior Managers
    (this multiple choice question has been scrambled)
  12. 12) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time
    information such as customer complaints is an example of:
    A) improved flexibility.
    B) improved decision-making.
    C) customer and supplier intimacy.
    D) improved efficiency.
    B) Improved decision-making
    (this multiple choice question has been scrambled)
  13. 13) An information skill important for an accounting major would be:
    A) an understanding of product management enterprise systems
    B) an understanding of enterprise systems that enhance leadership.
    C) an understanding of system and network security issues.
    D) an understanding of supplier management enterprise systems.
    C) An understanding of systems and network security issues.
    (this multiple choice question has been scrambled)
  14. 14) The six important business objectives of information technology are: new products, services, and
    business models; customer and supplier intimacy; improved decision-making; competitive
    advantage; operational excellence, and:
    A) flexibility.
    B) improved business practices.
    C) survival.
    D) improved efficiency.yste
    C) Survival
    (this multiple choice question has been scrambled)
  15. 15) Legal and regulatory compliance is an example of the ________ dimension of business problems.
    A) people
    B) management
    C) technology
    D) organizational
    A) People
    (this multiple choice question has been scrambled)
  16. 16) In a hierarchical organization, the upper levels consist of:
    A) managerial, professional, and operational workers.C
    B) managerial and professional workers.
    C) managerial, professional, and technical workers.
    D) professional and operational workers.
    C) Managerial, Professional, and Technical Workers
    (this multiple choice question has been scrambled)
  17. 17) The fundamental set of assumptions, values, and ways of doing things that has been accepted by
    most of a company's members is called its:
    A) environment.
    B) atmosphere.
    C) culture.
    D) values.
    C) Culture
    (this multiple choice question has been scrambled)
  18. 18) As discussed in the chapter opening case, the Yankees' use of information systems in their new
    stadium can be seen as an effort to achieve which of the primary business objectives?
    A) Survival
    B) Customer and supplier intimacy
    C) Operational excellence
    D) Improved decision making
    C) Operational Excellence
    (this multiple choice question has been scrambled)
  19. 19) An intranet uses:
    A) mainframe technology.
    B) Internet technology within the boundaries of the firm.
    C) infrared telecommunications systems.
    D) the telecommunications capacities of fiber optic networks.
    B) Internet technology within the boundaries of the firm.
    (this multiple choice question has been scrambled)
  20. 20) An information skill important for a marketing major would be:
    A) an understanding of enterprise systems that enhance leadership.
    B) an understanding of product management enterprise systems.
    C) an understanding of system and network security issues.
    D) an understanding of supplier management enterprise systems.
    B) An understanding of product management enterprise systems.
    (this multiple choice question has been scrambled)
  21. 21) The hardware and software used to transfer data in an organization is called:
    A) data and telecommunications technology.
    B) networking and telecommunications technology.
    C) networking and data management technology.
    D) data management technology.
    B) Networking and telecommunications technology
    (this multiple choice question has been scrambled)
  22. 22) An example of a business using information systems for customer and supplier intimacy is:
    A) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
    become the world's largest auto maker.
    B) Verizon's Web-based digital dashboard providing real-time company information for
    managers.
    C) JC Penney's information system that allows its contract manufacturers to see what garments
    have been sold and need to be replaced.
    D) Apple's creation of the iPod.
    C) JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
  23. 23) Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of
    iPhones is an example of using information systems to enhance which of the following generic
    business objectives?
    A) Survival
    B) Improved decision making
    C) New products, services, and business models
    D) Customer and supplier intimacy
    B) Improve Decision Making
    (this multiple choice question has been scrambled)
  24. 24) Which of the following is an example of a business using information systems to create new
    products and services?
    A) JC Penney's information system that allows its contract manufacturers to see what garments
    have been sold and need to be replaced
    B) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
    become the world's largest auto maker
    C) Verizon's Web-based digital dashboard providing real-time company information for
    managers
    D) Apple's creation of the iPod
    D) Apple's creation of the Ipod
  25. 25) Electronic computers and related software programs are the technical foundation, the tools and
    materials, of:
    A) modern information systems.
    B) all industrialized countries.
    C) information accumulation.8
    D) all business procedures.
    A) Modern Information Systems
    (this multiple choice question has been scrambled)
  26. 26) Journalist Thomas Friedman's description of the world as "flat" referred to:
    A) the use of the Internet and technology for instantaneous communication.
    B) the growth of globalization.
    C) the flattening of economic and cultural advantages of developed countries.
    D) the reduction in travel times and the ubiquity of global exchange and travel.
    C) The flattening of economic and cultural advantages of developed countries
    (this multiple choice question has been scrambled)
  27. 27) Business processes:
    A) include informal work practices.
    B) are used primarily for sales and accounting functions.
    C) are governed by information technology.
    D) are logically related tasks used primarily by operational personnel.
    A) Include informal work practices.
    (this multiple choice question has been scrambled)
  28. 28) Data management technology consists of:
    A) the detailed, preprogrammed instructions that control and coordinate the computer
    hardware components in an information system.
    B) the software governing the organization of data on physical storage media.
    C) the hardware and software used to transfer data.
    D) the physical hardware and media used by an organization for storing data.
    B) The software governing the organization of data on physical storage media.
  29. 29) The first step in the four-step model of business problem solving is:
    A) outlining the problem's causes.
    B) assigning the problem to a problem solver.
    C) agreeing that a problem exists.
    D) identifying the problem.
    D) Identifying the problem.
    (this multiple choice question has been scrambled)
  30. 30) Converting raw data into a more meaningful form is called:
    A) processing.
    B) organizing.
    C) capturing.
    D) feedback.
    A) Processing
    (this multiple choice question has been scrambled)
  31. 31) To make sure they stock clothes that their customers will purchase, a department store implements
    a new application that analyzes spending levels at their stores and cross-references this data to
    popular clothing styles. This is an example of using information systems to support a business
    strategy of:
    A) improved decision making.
    B) survival.
    C) customer and supplier intimacy.
    D) new products, services, and business models.
    C) Customer and supplier intimacy.
  32. 32) The field that deals with behavioral issues as well as technical issues surrounding the
    development, use, and impact of information systems used by managers and employees in the
    firm is called:
    A) information technology infrastructure.
    B) information systems architecture.
    C) information systems literacy.
    D) management information systems.
    D) Management Information Systems
    (this multiple choice question has been scrambled)
  33. 33) The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:
    A) the need to quickly adapt to new technological innovations.
    B) the continuous nature of problem solving.
    C) the importance of training employees on new business processes.
    D) the need to prepare for measuring outcomes of a business solution.
    B) The continuous nature of problem solving.
    (this multiple choice question has been scrambled)
  34. 34) An information system can be defined technically as a set of interrelated components that collect
    (or retrieve), process, store, and distribute information to support:
    A) decision making and control in an organization.
    B) communications and data flow.
    C) managers analyzing the organization's raw data.
    D) the creation of new products and services.
    A) decision making and control in an organization.
    (this multiple choice question has been scrambled)
  35. 35) The final step in the four-step model of business problem solving is:
    A) change management.
    B) outcome.
    C) implementation.
    D) feedback.
    C) Implementation
    (this multiple choice question has been scrambled)
  36. 36) Assume you work for a package delivery service in a major metropolitan area, and that the
    business has been losing customers for several years. You have been asked to find a solution to this
    problem, perhaps one which uses modern information technologies. What is the correct way to
    proceed?
    A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then
    implement the solution.
    B) Design solutions, evaluate and identify the problems, choose the best solution, and then
    implement the solution.
    C) Identify the problem, design alternative solutions, choose the best solution, and then
    implement the solution.
    D) Think about what solutions can be implemented, look for solution designs, evaluate the
    designs, and then implement the solution.
    C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
  37. 37) Operations management as a discipline is directly relevant to three occupational categories:
    A) industrial production managers, operations analysts, and administrative service managers.
    B) finance, accounting, and management.
    C) project managers, production managers, and industrial production managers.
    D) project managers, production managers, and administrative service managers.
    C) Project Manager, Production Manager, and Industrial Production Manager
    (this multiple choice question has been scrambled)
  38. 38) The average number of tickets sold daily online is an example of:
    A) output.
    B) input.
    C) meaningful information.
    D) raw data.
    C) Meaningful Information
    (this multiple choice question has been scrambled)
  39. 39) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business
    problem that falls into the:
    A) technical dimension.
    B) management dimension.
    C) people dimension.
    D) organizational dimension.
    D) Organization Dimension
    (this multiple choice question has been scrambled)
  40. 40) Maintaining the organization's financial records is a business function of:
    A) finance
    B) marketing.
    C) sales
    D) accounting.
    D) Accounting
    (this multiple choice question has been scrambled)
  41. 41) An example of raw data from a national chain of automobile stores would be:
    A) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky.
    B) average of 13 Toyotas sold daily in Kentucky in 2007.
    C) annual sales of Toyota RAV4s increased 2.4 percent.
    D) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.
    D) 1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000.
    (this multiple choice question has been scrambled)
  42. 42) In choosing the best solution for a business problem, one of the most important considerations is:
    A) outcome measurement.
    B) change management.
    C) existing resources and skills.
    D) employee training.
    C) Existing resources and skills.
    (this multiple choice question has been scrambled)
  43. 43) The three activities in an information system that produce the information organizations use to
    control operations are:
    A) input, processing, and output.
    B) input, output, and feedback.
    C) information retrieval, research, and analysis.
    D) data analysis, processing, and feedback.
    A) Input, processing, and output.
    (this multiple choice question has been scrambled)
  44. 44) The use of information systems because of necessity describes the business objective of:
    A) competitive advantage.
    B) survival.
    C) improved flexibility.
    D) improved business practices.
    B) Survival
    (this multiple choice question has been scrambled)
  45. 45) A hierarchy:
    A) is used primarily in large organizations to define job roles.
    B) is a pyramid structure of rising authority and responsibility.
    C) results in a clear-cut division of labor.
    D) is composed primarily of experts trained for different functions.
    B) Is a pyramid structure of rising authority and responsibility.
    (this multiple choice question has been scrambled)
  46. 46) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the
    information system business objective of:
    A) improved efficiency.
    B) competitive advantage.
    C) customer and supplier intimacy.
    D) survival.
    D) Survival
    (this multiple choice question has been scrambled)
  47. 47) Which of the following would not be considered part of the implementation phase of problem
    solving?
    A) purchasing hardware for an information systems solution
    B) change management
    C) evaluating a selection of software packages for implementing a new business process
    D) training an employee on new systems software.
    C) Evaluating a selection of software packages for implementing a new business process.
    (this multiple choice question has been scrambled)
  48. 48) The culture of UPS places service to the customer among the company's highest business
    objectives, which is reflected in their use of information systems to enable customer tracking of
    their packages. Based on your reading of Chapter 1, why is "culture" an important factor to
    consider when building information system solutions to business problems?
    A) People are a company's most important asset.
    B) The business culture provides the vision and inspiration for information system solutions.
    C) Business culture has to be synchronized with new technology.
    D) Businesses without culture do not understand new technology.
    B) The business culture provides the vision and inspiration for information system solutions.
    (this multiple choice question has been scrambled)
  49. 49) Order data for baseball tickets and bar code data are examples of:
    A) raw input.
    B) raw output.
    C) sales information.
    D) customer and product data.
    A) Raw Input.
    (this multiple choice question has been scrambled)
  50. 50) Poor business processes and unsupportive culture are examples of the ________ dimension of
    business problems.
    A) organizational
    B) management
    C) people
    D) infrastructure
    A) Organizational
    (this multiple choice question has been scrambled)

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