Management Information Systems Chapters 1-3

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  1. 51) What analytical framework discussed in the chapter helps understand and evaluate the benefits
    and uses of collaboration tools?
    A) time/space matrix
    B) space/cost matrix
    C) cost/use matrix
    D) task/time matrixs
    A) Time/space matrix
    (this multiple choice question has been scrambled)
  2. 52) The term .management information systems. designates a specific category of information systems
    serving:
    A) transaction process reporting.
    B) senior management.
    C) integrated data processing throughout the firm.
    D) middle management functions.
    D) Middle management functions
    (this multiple choice question has been scrambled)
  3. 53) Which type of system would you use to determine the five suppliers with the worst record in
    delivering goods on time?
    A) DSS
    B) ESS
    C) MIS
    D) TPS
    C) MIS
    (this multiple choice question has been scrambled)
  4. 54) A computerized system that performs and records the daily dealings necessary to conduct
    business is classified as a(n):
    A) decision support system.
    B) executive support system.
    C) transaction-processing system.
    D) management-level system.
    C) Transaction-processing system
    (this multiple choice question has been scrambled)
  5. 55) Which type of system would you use to forecast the return on investment if you used new
    suppliers with better delivery track records?
    A) MIS
    B) ESS
    C) TPS
    D) DSS
    D) DSS
    (this multiple choice question has been scrambled)
  6. 56) Development and support services for a firm's business systems are provided by:
    A) IT standards services.
    B) Application software services.
    C) IT management services.
    D) IT educational services.
    B) Application software services
    (this multiple choice question has been scrambled)
  7. 57) Engineers and architects are examples of:
    A) senior management.
    B) knowledge workers.
    C) production workers.
    D) middle management.
    B)Knowledge workers
    (this multiple choice question has been scrambled)
  8. 58) The most widely used collaboration software tool used by very large firms is:
    A) Google Apps.
    B) Lotus Notes.
    C) Onehub.
    D) Microsoft SharePoint.
    B) Lotus Notes
    (this multiple choice question has been scrambled)
  9. 59) Decision-support systems are also referred to as:
    A) executive support systems.
    B) business model systems.
    C) business information systems.
    D) business intelligence systems.
    D) Business intelligence systems
    (this multiple choice question has been scrambled)
  10. 60) Buying or selling goods over the Internet is called:
    A) e-business.
    B) an extranet.
    C) e-commerce.
    D) an intranet.
    C) E-commerce
    (this multiple choice question has been scrambled)
  11. 61) The five basic entities that make up any business are suppliers, customers, employees, products
    and services, and:
    A) invoices and payments.
    B) manufacturing and production.
    C) sales and marketing.
    D) its environment.
    A) Invouces and Payments
    (this multiple choice question has been scrambled)
  12. 62) Which of the following is a cross-functional business process?
    A) Hiring an employeee
    B) Fulfilling a customer order
    C) Creating an invoice
    D) Identifying a customer
    B) Fulfilling a Customer Order
    (this multiple choice question has been scrambled)
  13. 63) Which of the following statements is NOT true about collaboration in a business setting?
    A) Meaningful collaboration requires a supportive business firm culture and the right,
    decentralized structure.
    B) The evidence of the business benefits of collaboration are largely anecdotal.
    C) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many
    activity.
    D) Collaboration may be a short-lived activity, lasting just a few minutes.
    C) Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.
  14. 64) Key forces in a business's immediate environment include:
    A) economy.
    B) politics.
    C) regulations.
    D) technology..
    C) Regulations
    (this multiple choice question has been scrambled)
  15. 65) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a
    business communications consultancy that services many clients in different industries throughout
    the U.S. The end products of the company are customized recommendations for the best use of a
    client's existing resources for improving internal communications, typically delivered via
    documentation in different media. The company has approximately 100 consultants all of whom
    are located in their central headquarters in Chicago. What system do you recommend to improve
    the company's business processes and increase their profit margin?
    A) KMS, for minimizing redundant work on similar clients
    B) Extranet, to enable quick collaboration over the Internet, minimize the time spent
    C) Video conferencing system, for improving collaboration
    communicating with the client, and minimize the amount of paperwork needed
    D) CRM, to maintain easily accessible customer records to minimize the time spent looking for
    client data
    B) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.
    (this multiple choice question has been scrambled)
  16. 66) Which type of information system would an intranet be most easily adapted to?
    A) CRM
    B) TPS
    C) MIS
    D) KMS
    D) KMS
    (this multiple choice question has been scrambled)
  17. 67) ________ systems provide information to coordinate all of the business processes that deal with
    customers in sales, marketing, and service to optimize revenue, customer satisfaction, and
    customer retention.
    A) MIS
    B) CRM
    C) CPS
    D) ESS
    C) CPS
    (this multiple choice question has been scrambled)
  18. 68) A ________ is a senior manager who oversees the use of IT in the firm.
    A) CIT
    B) CFO
    C) CIO
    D) CEO
    C) CIO
    (this multiple choice question has been scrambled)
  19. 69) Checking for product quality is an activity associated with the ________ function.
    A) finance and accounting
    B) manufacturing and production
    C) sales and marketing
    D) human resources
    B) Manufacturing and Production
    (this multiple choice question has been scrambled)
  20. 70) A wiki is a type of:
    A) Web site designed for collaborative writing and editing.
    B) video conferencing.
    C) blogging.
    D) social networking site.
    A) Web site designed for collaborative writing and editing.
    (this multiple choice question has been scrambled)
  21. 71) What is the most important benefit of an enterprise application?
    A) Enabling cost-effective, e-business processes.
    B) Enabling business functions and departments to share information.
    C) Enabling speed of communicating.
    D) Enabling a company to work collaboratively with customers and suppliers.
    B) Enabling business functions and departments to share information.
    (this multiple choice question has been scrambled)
  22. 72) Employees that assist with paperwork at all levels of the firm are called:
    A) service workers.
    B) data workers.
    C) knowledge workers.
    D) operational management.
    B) Data Workers
    (this multiple choice question has been scrambled)
  23. 73) Which type of system would you use to change a production schedule if a key supplier was late in
    delivering goods?
    A) MIS
    B) DSS
    C) ESS
    D) TPSng.
    C) ESS
    (this multiple choice question has been scrambled)
  24. 74) ESS are specifically designed to serve the ________ level of the organization.
    A) operational
    B) end-user
    C) senior management
    D) middle management
    C) Senior Management
    (this multiple choice question has been scrambled)
  25. 75) ________ systems integrate and share information from suppliers, manufacturers, distributors, and
    logistics companies.
    A) Enterprise planning
    B) Collaborative distribution
    C) Supply-chain management
    D) Reverse logistics
    C) Supply-chain management.
    (this multiple choice question has been scrambled)
  26. 76) Promoting the organization's products or services is a responsibility of the ________ function.
    A) human resources
    B) sales and marketing
    C) manufacturing and production
    D) finance and accounting
    B) Sales and Marketing.
    (this multiple choice question has been scrambled)
  27. 77) Interaction jobs are those jobs which:
    A) are performed typically by operational-level employees.
    B) are in the service sector and require close coordination, and collaboration.
    C) involve knowledge that can't be put into an information system.
    D) require intense levels of interaction with clients.
    C) Involve knowledge that can't be put into an information system.
    (this multiple choice question has been scrambled)
  28. 78) The ________ is responsible for ensuring that the company complies with existing data privacy
    laws.
    A) CKO
    B) CIO
    C) CIP
    D) CPO
    D) CPO
    (this multiple choice question has been scrambled)
  29. 79) Which of the following types of system could be used to enable different firms to work
    collaboratively on a product?
    A) extranet
    B) intranet
    C) CRM
    D) KMS
    A) Extranet
    (this multiple choice question has been scrambled)
  30. 80) A(n) ________ collects data from various key business processes and stores the data in a single
    comprehensive data repository, usable by other parts of the business.
    A) management information system
    B) enterprise system
    C) transaction processing system
    D) automatic reporting system
    C) Transaction processing system
    (this multiple choice question has been scrambled)
  31. 81) These systems are designed to summarize and report on the company's basic operations.
    A) Management information systems
    B) Transaction processing systems
    C) Executive information systems
    D) Decision-support systemsion.
    A) Management Information Systems
    (this multiple choice question has been scrambled)
  32. 82) A relocation control system that reports summaries on the total moving, house-hunting, and home
    financing costs for employees in all company divisions would fall into the category of:
    A) transaction support systems.
    B) knowledge management systems.
    C) management information systems.
    D) executive-support systems.
    C) Management Information Systems
    (this multiple choice question has been scrambled)
  33. 83) Which of the following tools is NOT one of the most important 15 types of collaboration software
    tools?
    A) video streaming
    B) e-mail and instant messaging
    C) screen sharing
    D) video conferencing
    A) Video Streaming
    (this multiple choice question has been scrambled)
  34. 84) Wal-Mart's continuous replenishment system allows it to:
    A) strengthen customer intimacy.
    B) provide an efficient customer response system.
    C) provide mass customization.
    D) achieve economy of scale.
    B) Provide an efficient customer response system
    (this multiple choice question has been scrambled)
  35. 85) Which of the following illustrates the use of information systems to focus on market niche?
    A) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to
    production schedules.
    B) AutoNation's use of information systems to determine which models and options they are
    most likely to buy.
    C) Dell's use of information systems in selling made-to-order PCs directly to customers.
    D) Wal-Mart's use of information systems to produce products and services at a lower price
    than competitors.
    B)AutoNation's use of information systems to determine which models and options they are most likely to buy.
  36. 86) Seeing quality as the responsibility of all people and functions in an organization is central to the
    concept of:
    A) TQM.
    B) Six sigma.
    C) quality control.
    D) cycle time reduction.
    A) TQM
    (this multiple choice question has been scrambled)
  37. 87) Network economics:
    A) balances the high cost of adding new members to a community against the lower cost of
    using network infrastructure.
    B) sees the cost of adding new members as inconsequential.
    C) applies traditional economics to networked users.
    D) applies the law of diminishing returns to communities of users.
    B) Sees the cost of adding new members as inconsequential
  38. 88) Which of the following can force a business and its competitors to compete on price alone?
    A) Demand control
    B) High product differentiation
    C) Transparent marketplace
    D) Poor process efficiency
    C) Transparent Marketplace
    (this multiple choice question has been scrambled)
  39. 89) Blockbuster's move to include online movie rental as a part of its services illustrates the use of
    information systems for:
    A) new products and services.
    B) survival.
    C) customer intimacy.
    D) competitive advantage.
    A) New products and services
    (this multiple choice question has been scrambled)
  40. 90) A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace
    forces?
    A) New market entrants
    B) Low number of suppliers
    C) Traditional competitor
    D) Product differentiation
    A) New Market Entrants
    (this multiple choice question has been scrambled)
  41. 91) The primary activities of a firm include:
    A) inbound logistics, operations, outbound logistics, sales and marketing, and service.
    B) procurement, operations, technology, sales and marketing, and service.
    C) inbound logistics, operations, outbound logistics, technology, and service.
    D) procurement, inbound logistics, operations, technology, and outbound logistics.
    A) Inbound lagistics, operations, outbound logistics, sales and marketing, and service.
    (this multiple choice question has been scrambled)
  42. 92) The value chain model:
    A) categorizes four basic strategies a firm can use to enhance its value chain.
    B) helps a firm identify points at which information technology can most effectively to enhance
    C) sees the supply chain as the primary activity for adding value.
    its competitive position.
    D) categorizes five related advantages for adding value to a firm's products or services.
    B) Helps a firm identify points at which information technology can most effectively to enhance its competitive position.
    (this multiple choice question has been scrambled)
  43. 93) An information system can enhance core competencies by:
    A) encouraging the sharing of knowledge across business units.
    B) creating educational opportunities for management.
    C) providing better reporting facilities.
    D) allowing operational employees to interact with management.
    ???
  44. 94) ________ systems are those in which development occurs at the home base but operations are
    handed over to autonomous units in foreign locations.
    A) Centralized
    B) Decentralized
    C) Networked
    D) Duplicated
    C) Networked
    (this multiple choice question has been scrambled)
  45. 95) An information system can enable a company to focus on a market niche through:
    A) intensive product trend analysis.
    B) intensive customer data analysis.
    C) complex trend forecasting.
    D) tailoring products to the client.
    B) Intensive customer data analysis
    (this multiple choice question has been scrambled)
  46. 96) A firm's value chain is linked to the:
    A) value chains of its suppliers, distributors, and customers.
    B) value webs of its suppliers and distributors.
    C) value webs of its industry.
    D) value chains of its suppliers and customers.
    A) Value chains of its suppliers, distributors, and customers.
    (this multiple choice question has been scrambled)
  47. 97) The greatest impact the Internet has had on globalization is in lowering the costs of:
    A) telecommunications.
    B) labor.
    C) entry to global-scale operations.
    D) network infrastructure.
    C) Entry to global-scale operations
    (this multiple choice question has been scrambled)
  48. 98) The ________ strategy concentrates financial management and control out of a central home base
    while decentralizing production, sales, and marketing operations to units in other countries.
    A) domestic exporter
    B) multinational
    C) transnational
    D) franchise
    B) multinational
    (this multiple choice question has been scrambled)
  49. 99) Which competitive force best categorizes the threat Netflix posed to Blockbuster?
    A) Rivalry among traditional competitors
    B) Substitute products and services
    C) Threat of new market entrants
    D) Bargaining power of customers
    B) Substitute products and services.
    (this multiple choice question has been scrambled)
  50. 100) The reduction of errors to 3.4 defects per million opportunities is central to the concept of:
    A) Six sigma.
    B) cycle time reduction.
    C) TQM.
    D) benchmarking.
    A) Six Sigma
    (this multiple choice question has been scrambled)
  51. 101) Many reengineering projects do not achieve breakthrough gains in performance because:
    A) workflow management is difficult to achieve.
    B) it is difficult to streamline many business processes.
    C) document management is difficult to achieve.
    D) organizational change is difficult to manage.
    D) Organizational change is difficult to manage
    (this multiple choice question has been scrambled)
  52. 102) When the output of some units can be used as inputs to other units, or if two organizations pool
    markets and expertise that result in lower costs and generate profits it is often referred to as
    creating:
    A) core competencies.
    B) value webs.
    C) value chains.
    D) synergies.
    D) Synergies
    (this multiple choice question has been scrambled)
  53. 103) Hilton Hotels' use of customer information software to identify the most profitable customers to
    direct services to is an example of using information systems to:
    A) differentiate their service.
    B) focus on market niche.
    C) increase efficiency.
    D) strengthen customer intimacy.
    B) Focus on Market Niche
    (this multiple choice question has been scrambled)
  54. 104) A virtual company:
    A) provides entirely Internet-driven services, or virtual products.
    B) uses Internet technology to maintain a networked community of users.
    C) uses the capabilities of other companies without being physically tied to those companies.
    D) uses Internet technology to maintain a virtual storefront.
    C) Uses the capabilities of other companies without being physically tied to those companies
    (this multiple choice question has been scrambled)
  55. 105) When a firm provides a specialized product or service for a narrow target market better than
    competitors, they are using a:
    A) mass customization strategy.
    B) process efficiency strategy.
    C) market niche strategy.
    D) product differentiation strategy.
    C) Market Niche Strategy
    (this multiple choice question has been scrambled)
  56. 106) Which of the following is an example of a key force in a firm's broader, less immediate
    environment?
    A) economic trends
    B) shipping firms
    C) regulations
    D) stockholders
    A) Economic trends
    (this multiple choice question has been scrambled)
  57. 107) Second Life is an example of a:
    A) mind mapping tool.
    B) social networking site.
    C) virtual world.
    D) wiki.
    C) Virtual World
    (this multiple choice question has been scrambled)
  58. 108) The principal liaison between the information systems groups and the rest of the organization is
    a(n):
    A) CIO.
    B) programmer.
    C) systems analyst.
    D) information systems manager.
    C) Systems analyst
    (this multiple choice question has been scrambled)
  59. 109) Which type of system would you use to determine what trends in your supplier's industry will
    affect your firm the most in five years?
    A) ESS
    B) TPS
    C) MIS
    D) DSS
    C) MIS
    (this multiple choice question has been scrambled)
  60. 110) These systems are designed to support organization-wide process coordination and integration.
    A) CRM
    B) Management information systems
    C) Decision-support systems
    D) Enterprise applications
    D) Enterprise Application
    (this multiple choice question has been scrambled)
  61. 111) Executive support systems are information systems that support the:
    A) long-range planning activities of senior management.
    B) day-to-day processes of production.
    C) decision-making and administrative activities of middle managers.
    D) knowledge and data workers in an organization.
    A) Long-range planning activities of senior management.
    (this multiple choice question has been scrambled)
  62. 112) The use of digital technology and the Internet to execute the major business processes in the
    enterprise is called:
    A) enterprise applications.
    B) e-commerce.
    C) e-business.
    D) MIS.
    C) E-business
    (this multiple choice question has been scrambled)
  63. 113) The three principal levels of hierarchies within a business organization are:
    A) senior management, operational management, and workers.
    B) management, data workers, and operational management.
    C) management, knowledge workers, and service workers.
    D) senior management, middle management, and operational management.
    D) Senior management, Middle management, and Operational Management.
    (this multiple choice question has been scrambled)
  64. 114) These systems are especially suited to situations in which the procedure for arriving at a solution
    may not be fully predefined in advance.
    A) Knowledge management systems
    B) Decision-support systems
    C) Management information systems
    D) Transaction processing systems
    B) Decision-support systems
    (this multiple choice question has been scrambled)
  65. 115) ________ support making decisions that are unique, rapidly changing, and not easily specified in
    advance.
    A) Management information systems
    B) Decision-support systems
    C) Executive support systems
    D) Transaction processing systems
    B) Decision-support systems
    (this multiple choice question has been scrambled)
  66. 116) You work for a highly successful advertiser that is just about to expand nationally. Of utmost
    importance will be finding a way to store and disseminate their client's frequently updated
    branding and style guides to all of their branches. The guides include multiple image files and text
    documents. What system will best serve these needs?
    A) A TPS with KMS capabilities
    B) An extranet with KMS capabilities
    C) A wiki
    D) An ESS with collaboration capabilities
    B) An extranet with KMS capabilities
    (this multiple choice question has been scrambled)
  67. 117) Which of the following collaboration tools would be appropriate for participants in separate
    locations who need to collaborate synchronously?
    A) team room
    B) group calendar
    C) blog
    D) electronic meeting software.
    D) Electronic Meeting software.
    (this multiple choice question has been scrambled)
  68. 118) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into
    which category of information system?
    A) TPS
    B) DSS
    C) KWS
    D) MIS
    A) TPS
    (this multiple choice question has been scrambled)
  69. 119) ________ systems often deliver information to senior executives through a portal.
    A) Management information
    B) Executive support
    C) Transaction processing
    D) Decision-support
    B) Executive support
    (this multiple choice question has been scrambled)
  70. 120) You manage the Information Systems department at a small startup Internet advertiser. You need
    to set up an inexpensive system that allows customers to see real-time statistics such as views and
    click-throughs about their current banner ads. Which type of system will most efficiently provide
    a solution?
    A) Intranet
    B) Extranet
    C) Enterprise system
    D) CRM
    B) Extranet
  71. 121) The support activities of a firm include:
    A) organization infrastructure, human resources, technology, and procurement.
    B) inbound logistics, organization infrastructure, outbound logistics, technology, and
    procurement.
    C) organization infrastructure, human resources, sales and marketing, and technology.
    D) inbound logistics, technology, outbound logistics, sales and marketing, and service.
    D) Inbound logistics, technology, outbound logistics, sales and marketing, and service.
  72. 122) ________ typically develop a single information system, usually at the home base, and then
    replicate it around the world.
    A) Domestic exporters
    B) Multinational firms
    C) Franchisers
    D) Transnational firms
    C) Franchisers
    (this multiple choice question has been scrambled)
  73. 123) A ________ is a collection of independent firms that use information technology to coordinate their
    value chains to produce a product or service for a market collectively.
    A) value web
    B) consortia
    C) business network
    D) value chain
    A) Value Web
    (this multiple choice question has been scrambled)
  74. 124) Which of the following illustrates the use of information systems to achieve product
    differentiation?
    A) A retailer's use of information systems to produce products and services at a lower price than
    competitors.
    B) A PC manufacturer's use of information systems in selling build-to-order PCs directly to
    customers.
    C) A car dealer's use of information systems to determine which models and options its
    customers are most likely to buy.
    D) An automobile manufacturer's use of information systems to facilitate direct access from
    suppliers to production schedules.
    B) A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers
  75. 125) Which of the following illustrates the use of information systems to strengthen customer and
    supplier intimacy?
    A) Wal-Mart's use of information systems to produce products and services at a lower price
    than competitors.
    B) Dell's use of information systems in selling made-to-order PCs directly to customers.
    C) AutoNation's use of information systems to determine which models and options they are
    most likely to buy.
    D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to
    production schedules.
    D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.
  76. 126) The four basic strategies a company can employ to deal with competitive forces are:
    A) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product
    differentiation, and (4) low-cost leadership.
    B) (1) increase process efficiency, (2) implement demand control, (3) focus on market niche, and
    (4) low-cost leadership.
    C) (1) focus on market niche, (2) product differentiation, (3) mass customization, and (4)
    implement demand control.
    D) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product
    differentiation, and (4) implement demand control.,
    A) (1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.
  77. 127) To what competitive force did the printed encyclopedia industry succumb?
    A) Customer's bargaining power
    B) Low cost of entry
    C) Substitute products or services
    D) Positioning and rivalry among competitorsxs
    C) Substitute products or services
    (this multiple choice question has been scrambled)
  78. 128) Psychological aspects play a significant role in the definition of quality for:
    A) neither customers nor producers
    B) producers only.
    C) customers only.
    D) both customers and producers.
    C) Customers only
    (this multiple choice question has been scrambled)
  79. 129) How are information systems used at the industry level to achieve strategic advantage?
    A) By encouraging the entry of new competitors
    B) By raising the bargaining power of suppliers
    C) By enforcing standards that reduce the differences between competitors
    D) By building industry-wide, IT-supported consortia and symposia
    D) By building industry-wide, IT-supported consortia and symposia
    (this multiple choice question has been scrambled)
  80. 130) Which industries did the first wave of e-commerce transform?
    A) Real estate, books, bill payments
    B) Air travel, books, music
    C) Air travel, books, bill payments
    D) Real estate, air travel, books
    B)Air Travel, Books, Music.
    (this multiple choice question has been scrambled)
  81. 131) In a business environment, the focus of collaboration is to:
    A) foster better communication.
    B) provide a sense of community.
    C) prevent miscommunication.
    D) accomplish the task at hand.
    D) Accomplish the task at hand
    (this multiple choice question has been scrambled)
  82. 132) Policies that determine which information technology will be used, when, and how are provided
    by:
    A) Application software services..on.
    B) IT educational services.
    C) IT standards services.
    D) IT management services.
    C) IT Standards services.
    (this multiple choice question has been scrambled)
  83. 133) The Internet raises the bargaining power of customers by:
    A) making information available to everyone.
    B) creating new opportunities for building loyal customer bases.
    C) making more products available.em.
    D) lowering transaction costs.
    A) Making information available to everyone.
    (this multiple choice question has been scrambled)
  84. 134) ________ systems are those in which each foreign unit designs its own unique information system
    solutions.
    A) Decentralized
    B) Duplicated
    C) Centralized
    D) Networked
    A) Decentralized
    (this multiple choice question has been scrambled)
  85. 135) Streamlining the steps taken to complete a business task more efficiently is called:
    A) workflow management.
    B) business process reengineering.
    C) business process management.
    D) workflow reengineering.
    A) Workflow Management
    (this multiple choice question has been scrambled)
  86. 136) A substitute product of most concern for a cable TV distributor is:
    A) satellite TV.
    B) the Internet.
    C) broadcast TV.
    D) satellite radio.
    A) Satellite TV
    (this multiple choice question has been scrambled)
  87. 137) Which of the following industries has the lowest barrier to entry?
    A) Airline
    B) Computer-chip
    C) Automotive
    D) Restaurant
    D) Restaurant
    (this multiple choice question has been scrambled)
  88. 138) Internet technology:
    A) makes it easy for rivals to compete on price alone.
    B) imposes a significant cost of entry, due to infrastructure requirements.
    C) makes it easy to sustain operational advantages.
    D) increases the difference between competitors because of the wide availability of information.
    A) Makes it easy for rivals to compete on price alone.
    (this multiple choice question has been scrambled)
  89. 139) ________ systems are those in which systems development and operation occur totally at the
    domestic home base.
    A) Networked
    B) Decentralized
    C) Centralized
    D) Duplicated
    A) Networked
    (this multiple choice question has been scrambled)
  90. 140) ________ is the ability to offer individually tailored products or services using the same production
    resources as bulk production.
    A) Personalization
    B) Demand customization
    C) Mass customization
    D) Size customization
    C) Mass Customization
    (this multiple choice question has been scrambled)
  91. 141) Which of the following is not one of the competitive forces of Porter's model?
    A) External environment
    B) Customers.
    C) Suppliers
    D) Other competitors
    A) External Environment
    (this multiple choice question has been scrambled)
  92. 142) The emergence of the World Wide Web acted as a disruptive technology for:
    A) PC manufacturers.
    B) the typewriter industry.
    C) print publishing.
    D) microprocessor firms.
    C) Print Publishing
    (this multiple choice question has been scrambled)
  93. 143) Benchmarking:
    A) is used to measure the speed and responsiveness of information technology.
    B) compares the efficiency and effectiveness of your business processes against strict standards.
    C) synchronizes the business processes of customers, suppliers, and trading partners.
    D) allows industry participants to develop industry-wide standards.
    B) Compares the efficiency and effectiveness of your business processes against strict standards.
    (this multiple choice question has been scrambled)
  94. 144) Which of the following is not a benefit of implementing CAD systems?
    A) Ability to review designs for errors prior to production
    B) Ability to make changes to digital models without building physical prototypes
    C) Reducing the time spent on benchmarking
    D) Reducing the time spent on completing a design
    C) Reducing the time spend on benchmarking.
    (this multiple choice question has been scrambled)
  95. 145) The most successful solutions or methods for achieving a business objective are called:
    A) benchmarks.
    B) core processes.
    C) best practices.
    D) best processes.
    C) Best Practices
    (this multiple choice question has been scrambled)
  96. 146) In network economics, the value of a commercial software vendor's software products:
    A) increases as more people use them.
    B) decreases according to the law of diminishing returns.
    C) decreases as more people use them.
    D) increases due to higher marginal gain in output.
    A) Increases as more people use them
    (this multiple choice question has been scrambled)
  97. 147) The ________ strategy is characterized by heavy centralization of corporate activities in the home
    country of origin.
    A) domestic exporter
    B) franchise
    C) multinational
    D) transnationalonslace
    A) Domestic Exporter
    (this multiple choice question has been scrambled)
  98. 148) Globalization allows:
    A) businesses to use the capabilities of other companies without being physically tied to those
    companies.
    B) information systems to more fully utilize Internet capabilities.
    C) businesses to sell their products on a global scale.
    D) information systems to enhance core competencies.
    C) Businesses to sell their products on a global scale
  99. 149) The more any given resource is applied to production, the lower the marginal gain in output, until
    a point is reached where the additional inputs produce no additional output is referred to as:
    A) the law of diminishing returns.
    B) supply and demand.
    C) inelasticity.
    D) the point of no return..
    A) the law of diminishing returns.
  100. 150) A firm can exercise greater control over its suppliers by having:
    A) global suppliers.
    B) local suppliers.
    C) fewer suppliers.
    D) more suppliers.
    D) More Suppliers
    (this multiple choice question has been scrambled)
Author
ID
37155
Card Set
Management Information Systems Chapters 1-3
Description
Management informations systems 9th edition
Updated
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