Management Information Systems Chapters 1-3

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Management Information Systems Chapters 1-3
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Management informations systems 9th edition
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  1. 51) What analytical framework discussed in the chapter helps understand and evaluate the benefits
    and uses of collaboration tools?
    A) cost/use matrix
    B) space/cost matrix
    C) task/time matrixs
    D) time/space matrix
    D) Time/space matrix
    (this multiple choice question has been scrambled)
  2. 52) The term .management information systems. designates a specific category of information systems
    serving:
    A) middle management functions.
    B) integrated data processing throughout the firm.
    C) transaction process reporting.
    D) senior management.
    A) Middle management functions
    (this multiple choice question has been scrambled)
  3. 53) Which type of system would you use to determine the five suppliers with the worst record in
    delivering goods on time?
    A) MIS
    B) TPS
    C) ESS
    D) DSS
    A) MIS
    (this multiple choice question has been scrambled)
  4. 54) A computerized system that performs and records the daily dealings necessary to conduct
    business is classified as a(n):
    A) decision support system.
    B) transaction-processing system.
    C) management-level system.
    D) executive support system.
    B) Transaction-processing system
    (this multiple choice question has been scrambled)
  5. 55) Which type of system would you use to forecast the return on investment if you used new
    suppliers with better delivery track records?
    A) MIS
    B) DSS
    C) ESS
    D) TPS
    B) DSS
    (this multiple choice question has been scrambled)
  6. 56) Development and support services for a firm's business systems are provided by:
    A) Application software services.
    B) IT standards services.
    C) IT educational services.
    D) IT management services.
    A) Application software services
    (this multiple choice question has been scrambled)
  7. 57) Engineers and architects are examples of:
    A) knowledge workers.
    B) production workers.
    C) middle management.
    D) senior management.
    A)Knowledge workers
    (this multiple choice question has been scrambled)
  8. 58) The most widely used collaboration software tool used by very large firms is:
    A) Microsoft SharePoint.
    B) Lotus Notes.
    C) Google Apps.
    D) Onehub.
    B) Lotus Notes
    (this multiple choice question has been scrambled)
  9. 59) Decision-support systems are also referred to as:
    A) business information systems.
    B) business intelligence systems.
    C) executive support systems.
    D) business model systems.
    B) Business intelligence systems
    (this multiple choice question has been scrambled)
  10. 60) Buying or selling goods over the Internet is called:
    A) e-business.
    B) an intranet.
    C) e-commerce.
    D) an extranet.
    C) E-commerce
    (this multiple choice question has been scrambled)
  11. 61) The five basic entities that make up any business are suppliers, customers, employees, products
    and services, and:
    A) manufacturing and production.
    B) its environment.
    C) invoices and payments.
    D) sales and marketing.
    C) Invouces and Payments
    (this multiple choice question has been scrambled)
  12. 62) Which of the following is a cross-functional business process?
    A) Identifying a customer
    B) Fulfilling a customer order
    C) Creating an invoice
    D) Hiring an employeee
    B) Fulfilling a Customer Order
    (this multiple choice question has been scrambled)
  13. 63) Which of the following statements is NOT true about collaboration in a business setting?
    A) Meaningful collaboration requires a supportive business firm culture and the right,
    decentralized structure.
    B) The evidence of the business benefits of collaboration are largely anecdotal.
    C) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many
    activity.
    D) Collaboration may be a short-lived activity, lasting just a few minutes.
    C) Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.
  14. 64) Key forces in a business's immediate environment include:
    A) economy.
    B) regulations.
    C) politics.
    D) technology..
    B) Regulations
    (this multiple choice question has been scrambled)
  15. 65) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a
    business communications consultancy that services many clients in different industries throughout
    the U.S. The end products of the company are customized recommendations for the best use of a
    client's existing resources for improving internal communications, typically delivered via
    documentation in different media. The company has approximately 100 consultants all of whom
    are located in their central headquarters in Chicago. What system do you recommend to improve
    the company's business processes and increase their profit margin?
    A) KMS, for minimizing redundant work on similar clients
    B) Extranet, to enable quick collaboration over the Internet, minimize the time spent
    C) Video conferencing system, for improving collaboration
    communicating with the client, and minimize the amount of paperwork needed
    D) CRM, to maintain easily accessible customer records to minimize the time spent looking for
    client data
    B) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.
    (this multiple choice question has been scrambled)
  16. 66) Which type of information system would an intranet be most easily adapted to?
    A) MIS
    B) TPS
    C) CRM
    D) KMS
    D) KMS
    (this multiple choice question has been scrambled)
  17. 67) ________ systems provide information to coordinate all of the business processes that deal with
    customers in sales, marketing, and service to optimize revenue, customer satisfaction, and
    customer retention.
    A) MIS
    B) CPS
    C) CRM
    D) ESS
    B) CPS
    (this multiple choice question has been scrambled)
  18. 68) A ________ is a senior manager who oversees the use of IT in the firm.
    A) CEO
    B) CIO
    C) CFO
    D) CIT
    B) CIO
    (this multiple choice question has been scrambled)
  19. 69) Checking for product quality is an activity associated with the ________ function.
    A) human resources
    B) manufacturing and production
    C) sales and marketing
    D) finance and accounting
    B) Manufacturing and Production
    (this multiple choice question has been scrambled)
  20. 70) A wiki is a type of:
    A) video conferencing.
    B) social networking site.
    C) Web site designed for collaborative writing and editing.
    D) blogging.
    C) Web site designed for collaborative writing and editing.
    (this multiple choice question has been scrambled)
  21. 71) What is the most important benefit of an enterprise application?
    A) Enabling cost-effective, e-business processes.
    B) Enabling a company to work collaboratively with customers and suppliers.
    C) Enabling speed of communicating.
    D) Enabling business functions and departments to share information.
    D) Enabling business functions and departments to share information.
    (this multiple choice question has been scrambled)
  22. 72) Employees that assist with paperwork at all levels of the firm are called:
    A) operational management.
    B) knowledge workers.
    C) data workers.
    D) service workers.
    C) Data Workers
    (this multiple choice question has been scrambled)
  23. 73) Which type of system would you use to change a production schedule if a key supplier was late in
    delivering goods?
    A) DSS
    B) MIS
    C) TPSng.
    D) ESS
    D) ESS
    (this multiple choice question has been scrambled)
  24. 74) ESS are specifically designed to serve the ________ level of the organization.
    A) middle management
    B) end-user
    C) senior management
    D) operational
    C) Senior Management
    (this multiple choice question has been scrambled)
  25. 75) ________ systems integrate and share information from suppliers, manufacturers, distributors, and
    logistics companies.
    A) Enterprise planning
    B) Collaborative distribution
    C) Reverse logistics
    D) Supply-chain management
    D) Supply-chain management.
    (this multiple choice question has been scrambled)
  26. 76) Promoting the organization's products or services is a responsibility of the ________ function.
    A) sales and marketing
    B) finance and accounting
    C) manufacturing and production
    D) human resources
    A) Sales and Marketing.
    (this multiple choice question has been scrambled)
  27. 77) Interaction jobs are those jobs which:
    A) involve knowledge that can't be put into an information system.
    B) require intense levels of interaction with clients.
    C) are performed typically by operational-level employees.
    D) are in the service sector and require close coordination, and collaboration.
    A) Involve knowledge that can't be put into an information system.
    (this multiple choice question has been scrambled)
  28. 78) The ________ is responsible for ensuring that the company complies with existing data privacy
    laws.
    A) CKO
    B) CPO
    C) CIO
    D) CIP
    B) CPO
    (this multiple choice question has been scrambled)
  29. 79) Which of the following types of system could be used to enable different firms to work
    collaboratively on a product?
    A) extranet
    B) intranet
    C) CRM
    D) KMS
    A) Extranet
    (this multiple choice question has been scrambled)
  30. 80) A(n) ________ collects data from various key business processes and stores the data in a single
    comprehensive data repository, usable by other parts of the business.
    A) enterprise system
    B) transaction processing system
    C) automatic reporting system
    D) management information system
    B) Transaction processing system
    (this multiple choice question has been scrambled)
  31. 81) These systems are designed to summarize and report on the company's basic operations.
    A) Management information systems
    B) Transaction processing systems
    C) Decision-support systemsion.
    D) Executive information systems
    A) Management Information Systems
    (this multiple choice question has been scrambled)
  32. 82) A relocation control system that reports summaries on the total moving, house-hunting, and home
    financing costs for employees in all company divisions would fall into the category of:
    A) transaction support systems.
    B) executive-support systems.
    C) knowledge management systems.
    D) management information systems.
    D) Management Information Systems
    (this multiple choice question has been scrambled)
  33. 83) Which of the following tools is NOT one of the most important 15 types of collaboration software
    tools?
    A) screen sharing
    B) video conferencing
    C) e-mail and instant messaging
    D) video streaming
    D) Video Streaming
    (this multiple choice question has been scrambled)
  34. 84) Wal-Mart's continuous replenishment system allows it to:
    A) achieve economy of scale.
    B) strengthen customer intimacy.
    C) provide mass customization.
    D) provide an efficient customer response system.
    D) Provide an efficient customer response system
    (this multiple choice question has been scrambled)
  35. 85) Which of the following illustrates the use of information systems to focus on market niche?
    A) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to
    production schedules.
    B) AutoNation's use of information systems to determine which models and options they are
    most likely to buy.
    C) Dell's use of information systems in selling made-to-order PCs directly to customers.
    D) Wal-Mart's use of information systems to produce products and services at a lower price
    than competitors.
    B)AutoNation's use of information systems to determine which models and options they are most likely to buy.
  36. 86) Seeing quality as the responsibility of all people and functions in an organization is central to the
    concept of:
    A) quality control.
    B) Six sigma.
    C) cycle time reduction.
    D) TQM.
    D) TQM
    (this multiple choice question has been scrambled)
  37. 87) Network economics:
    A) balances the high cost of adding new members to a community against the lower cost of
    using network infrastructure.
    B) sees the cost of adding new members as inconsequential.
    C) applies traditional economics to networked users.
    D) applies the law of diminishing returns to communities of users.
    B) Sees the cost of adding new members as inconsequential
  38. 88) Which of the following can force a business and its competitors to compete on price alone?
    A) Demand control
    B) Poor process efficiency
    C) Transparent marketplace
    D) High product differentiation
    C) Transparent Marketplace
    (this multiple choice question has been scrambled)
  39. 89) Blockbuster's move to include online movie rental as a part of its services illustrates the use of
    information systems for:
    A) new products and services.
    B) competitive advantage.
    C) survival.
    D) customer intimacy.
    A) New products and services
    (this multiple choice question has been scrambled)
  40. 90) A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace
    forces?
    A) Product differentiation
    B) New market entrants
    C) Traditional competitor
    D) Low number of suppliers
    B) New Market Entrants
    (this multiple choice question has been scrambled)
  41. 91) The primary activities of a firm include:
    A) inbound logistics, operations, outbound logistics, technology, and service.
    B) inbound logistics, operations, outbound logistics, sales and marketing, and service.
    C) procurement, inbound logistics, operations, technology, and outbound logistics.
    D) procurement, operations, technology, sales and marketing, and service.
    B) Inbound lagistics, operations, outbound logistics, sales and marketing, and service.
    (this multiple choice question has been scrambled)
  42. 92) The value chain model:
    A) sees the supply chain as the primary activity for adding value.
    B) categorizes four basic strategies a firm can use to enhance its value chain.
    C) helps a firm identify points at which information technology can most effectively to enhance
    its competitive position.
    D) categorizes five related advantages for adding value to a firm's products or services.
    C) Helps a firm identify points at which information technology can most effectively to enhance its competitive position.
    (this multiple choice question has been scrambled)
  43. 93) An information system can enhance core competencies by:
    A) encouraging the sharing of knowledge across business units.
    B) creating educational opportunities for management.
    C) providing better reporting facilities.
    D) allowing operational employees to interact with management.
    ???
  44. 94) ________ systems are those in which development occurs at the home base but operations are
    handed over to autonomous units in foreign locations.
    A) Decentralized
    B) Networked
    C) Centralized
    D) Duplicated
    B) Networked
    (this multiple choice question has been scrambled)
  45. 95) An information system can enable a company to focus on a market niche through:
    A) intensive customer data analysis.
    B) intensive product trend analysis.
    C) complex trend forecasting.
    D) tailoring products to the client.
    A) Intensive customer data analysis
    (this multiple choice question has been scrambled)
  46. 96) A firm's value chain is linked to the:
    A) value webs of its suppliers and distributors.
    B) value chains of its suppliers and customers.
    C) value webs of its industry.
    D) value chains of its suppliers, distributors, and customers.
    D) Value chains of its suppliers, distributors, and customers.
    (this multiple choice question has been scrambled)
  47. 97) The greatest impact the Internet has had on globalization is in lowering the costs of:
    A) labor.
    B) network infrastructure.
    C) entry to global-scale operations.
    D) telecommunications.
    C) Entry to global-scale operations
    (this multiple choice question has been scrambled)
  48. 98) The ________ strategy concentrates financial management and control out of a central home base
    while decentralizing production, sales, and marketing operations to units in other countries.
    A) franchise
    B) multinational
    C) domestic exporter
    D) transnational
    B) multinational
    (this multiple choice question has been scrambled)
  49. 99) Which competitive force best categorizes the threat Netflix posed to Blockbuster?
    A) Substitute products and services
    B) Threat of new market entrants
    C) Rivalry among traditional competitors
    D) Bargaining power of customers
    A) Substitute products and services.
    (this multiple choice question has been scrambled)
  50. 100) The reduction of errors to 3.4 defects per million opportunities is central to the concept of:
    A) Six sigma.
    B) TQM.
    C) benchmarking.
    D) cycle time reduction.
    A) Six Sigma
    (this multiple choice question has been scrambled)
  51. 101) Many reengineering projects do not achieve breakthrough gains in performance because:
    A) it is difficult to streamline many business processes.
    B) workflow management is difficult to achieve.
    C) document management is difficult to achieve.
    D) organizational change is difficult to manage.
    D) Organizational change is difficult to manage
    (this multiple choice question has been scrambled)
  52. 102) When the output of some units can be used as inputs to other units, or if two organizations pool
    markets and expertise that result in lower costs and generate profits it is often referred to as
    creating:
    A) value webs.
    B) value chains.
    C) core competencies.
    D) synergies.
    D) Synergies
    (this multiple choice question has been scrambled)
  53. 103) Hilton Hotels' use of customer information software to identify the most profitable customers to
    direct services to is an example of using information systems to:
    A) strengthen customer intimacy.
    B) differentiate their service.
    C) focus on market niche.
    D) increase efficiency.
    C) Focus on Market Niche
    (this multiple choice question has been scrambled)
  54. 104) A virtual company:
    A) uses Internet technology to maintain a virtual storefront.
    B) uses the capabilities of other companies without being physically tied to those companies.
    C) provides entirely Internet-driven services, or virtual products.
    D) uses Internet technology to maintain a networked community of users.
    B) Uses the capabilities of other companies without being physically tied to those companies
    (this multiple choice question has been scrambled)
  55. 105) When a firm provides a specialized product or service for a narrow target market better than
    competitors, they are using a:
    A) mass customization strategy.
    B) process efficiency strategy.
    C) product differentiation strategy.
    D) market niche strategy.
    D) Market Niche Strategy
    (this multiple choice question has been scrambled)
  56. 106) Which of the following is an example of a key force in a firm's broader, less immediate
    environment?
    A) shipping firms
    B) stockholders
    C) regulations
    D) economic trends
    D) Economic trends
    (this multiple choice question has been scrambled)
  57. 107) Second Life is an example of a:
    A) mind mapping tool.
    B) social networking site.
    C) virtual world.
    D) wiki.
    C) Virtual World
    (this multiple choice question has been scrambled)
  58. 108) The principal liaison between the information systems groups and the rest of the organization is
    a(n):
    A) systems analyst.
    B) CIO.
    C) information systems manager.
    D) programmer.
    A) Systems analyst
    (this multiple choice question has been scrambled)
  59. 109) Which type of system would you use to determine what trends in your supplier's industry will
    affect your firm the most in five years?
    A) DSS
    B) MIS
    C) ESS
    D) TPS
    B) MIS
    (this multiple choice question has been scrambled)
  60. 110) These systems are designed to support organization-wide process coordination and integration.
    A) Decision-support systems
    B) Enterprise applications
    C) CRM
    D) Management information systems
    B) Enterprise Application
    (this multiple choice question has been scrambled)
  61. 111) Executive support systems are information systems that support the:
    A) long-range planning activities of senior management.
    B) knowledge and data workers in an organization.
    C) decision-making and administrative activities of middle managers.
    D) day-to-day processes of production.
    A) Long-range planning activities of senior management.
    (this multiple choice question has been scrambled)
  62. 112) The use of digital technology and the Internet to execute the major business processes in the
    enterprise is called:
    A) MIS.
    B) enterprise applications.
    C) e-commerce.
    D) e-business.
    D) E-business
    (this multiple choice question has been scrambled)
  63. 113) The three principal levels of hierarchies within a business organization are:
    A) senior management, middle management, and operational management.
    B) management, knowledge workers, and service workers.
    C) management, data workers, and operational management.
    D) senior management, operational management, and workers.
    A) Senior management, Middle management, and Operational Management.
    (this multiple choice question has been scrambled)
  64. 114) These systems are especially suited to situations in which the procedure for arriving at a solution
    may not be fully predefined in advance.
    A) Management information systems
    B) Decision-support systems
    C) Transaction processing systems
    D) Knowledge management systems
    B) Decision-support systems
    (this multiple choice question has been scrambled)
  65. 115) ________ support making decisions that are unique, rapidly changing, and not easily specified in
    advance.
    A) Transaction processing systems
    B) Management information systems
    C) Executive support systems
    D) Decision-support systems
    D) Decision-support systems
    (this multiple choice question has been scrambled)
  66. 116) You work for a highly successful advertiser that is just about to expand nationally. Of utmost
    importance will be finding a way to store and disseminate their client's frequently updated
    branding and style guides to all of their branches. The guides include multiple image files and text
    documents. What system will best serve these needs?
    A) A wiki
    B) An extranet with KMS capabilities
    C) A TPS with KMS capabilities
    D) An ESS with collaboration capabilities
    B) An extranet with KMS capabilities
    (this multiple choice question has been scrambled)
  67. 117) Which of the following collaboration tools would be appropriate for participants in separate
    locations who need to collaborate synchronously?
    A) blog
    B) group calendar
    C) team room
    D) electronic meeting software.
    D) Electronic Meeting software.
    (this multiple choice question has been scrambled)
  68. 118) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into
    which category of information system?
    A) DSS
    B) MIS
    C) KWS
    D) TPS
    D) TPS
    (this multiple choice question has been scrambled)
  69. 119) ________ systems often deliver information to senior executives through a portal.
    A) Executive support
    B) Decision-support
    C) Transaction processing
    D) Management information
    A) Executive support
    (this multiple choice question has been scrambled)
  70. 120) You manage the Information Systems department at a small startup Internet advertiser. You need
    to set up an inexpensive system that allows customers to see real-time statistics such as views and
    click-throughs about their current banner ads. Which type of system will most efficiently provide
    a solution?
    A) Intranet
    B) Extranet
    C) Enterprise system
    D) CRM
    B) Extranet
  71. 121) The support activities of a firm include:
    A) organization infrastructure, human resources, technology, and procurement.
    B) inbound logistics, organization infrastructure, outbound logistics, technology, and
    procurement.
    C) organization infrastructure, human resources, sales and marketing, and technology.
    D) inbound logistics, technology, outbound logistics, sales and marketing, and service.
    D) Inbound logistics, technology, outbound logistics, sales and marketing, and service.
  72. 122) ________ typically develop a single information system, usually at the home base, and then
    replicate it around the world.
    A) Multinational firms
    B) Transnational firms
    C) Franchisers
    D) Domestic exporters
    C) Franchisers
    (this multiple choice question has been scrambled)
  73. 123) A ________ is a collection of independent firms that use information technology to coordinate their
    value chains to produce a product or service for a market collectively.
    A) business network
    B) consortia
    C) value chain
    D) value web
    D) Value Web
    (this multiple choice question has been scrambled)
  74. 124) Which of the following illustrates the use of information systems to achieve product
    differentiation?
    A) A retailer's use of information systems to produce products and services at a lower price than
    competitors.
    B) A PC manufacturer's use of information systems in selling build-to-order PCs directly to
    customers.
    C) A car dealer's use of information systems to determine which models and options its
    customers are most likely to buy.
    D) An automobile manufacturer's use of information systems to facilitate direct access from
    suppliers to production schedules.
    B) A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers
  75. 125) Which of the following illustrates the use of information systems to strengthen customer and
    supplier intimacy?
    A) Wal-Mart's use of information systems to produce products and services at a lower price
    than competitors.
    B) Dell's use of information systems in selling made-to-order PCs directly to customers.
    C) AutoNation's use of information systems to determine which models and options they are
    most likely to buy.
    D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to
    production schedules.
    D) Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.
  76. 126) The four basic strategies a company can employ to deal with competitive forces are:
    A) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product
    differentiation, and (4) low-cost leadership.
    B) (1) increase process efficiency, (2) implement demand control, (3) focus on market niche, and
    (4) low-cost leadership.
    C) (1) focus on market niche, (2) product differentiation, (3) mass customization, and (4)
    implement demand control.
    D) (1) strengthen customer and supplier intimacy, (2) focus on market niche, (3) product
    differentiation, and (4) implement demand control.,
    A) (1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.
  77. 127) To what competitive force did the printed encyclopedia industry succumb?
    A) Customer's bargaining power
    B) Substitute products or services
    C) Positioning and rivalry among competitorsxs
    D) Low cost of entry
    B) Substitute products or services
    (this multiple choice question has been scrambled)
  78. 128) Psychological aspects play a significant role in the definition of quality for:
    A) customers only.
    B) neither customers nor producers
    C) both customers and producers.
    D) producers only.
    A) Customers only
    (this multiple choice question has been scrambled)
  79. 129) How are information systems used at the industry level to achieve strategic advantage?
    A) By building industry-wide, IT-supported consortia and symposia
    B) By encouraging the entry of new competitors
    C) By enforcing standards that reduce the differences between competitors
    D) By raising the bargaining power of suppliers
    A) By building industry-wide, IT-supported consortia and symposia
    (this multiple choice question has been scrambled)
  80. 130) Which industries did the first wave of e-commerce transform?
    A) Air travel, books, music
    B) Real estate, air travel, books
    C) Real estate, books, bill payments
    D) Air travel, books, bill payments
    A)Air Travel, Books, Music.
    (this multiple choice question has been scrambled)
  81. 131) In a business environment, the focus of collaboration is to:
    A) prevent miscommunication.
    B) provide a sense of community.
    C) accomplish the task at hand.
    D) foster better communication.
    C) Accomplish the task at hand
    (this multiple choice question has been scrambled)
  82. 132) Policies that determine which information technology will be used, when, and how are provided
    by:
    A) IT standards services.
    B) IT educational services.
    C) IT management services.
    D) Application software services..on.
    A) IT Standards services.
    (this multiple choice question has been scrambled)
  83. 133) The Internet raises the bargaining power of customers by:
    A) lowering transaction costs.
    B) making more products available.em.
    C) creating new opportunities for building loyal customer bases.
    D) making information available to everyone.
    D) Making information available to everyone.
    (this multiple choice question has been scrambled)
  84. 134) ________ systems are those in which each foreign unit designs its own unique information system
    solutions.
    A) Duplicated
    B) Decentralized
    C) Networked
    D) Centralized
    B) Decentralized
    (this multiple choice question has been scrambled)
  85. 135) Streamlining the steps taken to complete a business task more efficiently is called:
    A) workflow reengineering.
    B) business process reengineering.
    C) workflow management.
    D) business process management.
    C) Workflow Management
    (this multiple choice question has been scrambled)
  86. 136) A substitute product of most concern for a cable TV distributor is:
    A) the Internet.
    B) satellite radio.
    C) satellite TV.
    D) broadcast TV.
    C) Satellite TV
    (this multiple choice question has been scrambled)
  87. 137) Which of the following industries has the lowest barrier to entry?
    A) Computer-chip
    B) Automotive
    C) Airline
    D) Restaurant
    D) Restaurant
    (this multiple choice question has been scrambled)
  88. 138) Internet technology:
    A) makes it easy for rivals to compete on price alone.
    B) increases the difference between competitors because of the wide availability of information.
    C) imposes a significant cost of entry, due to infrastructure requirements.
    D) makes it easy to sustain operational advantages.
    A) Makes it easy for rivals to compete on price alone.
    (this multiple choice question has been scrambled)
  89. 139) ________ systems are those in which systems development and operation occur totally at the
    domestic home base.
    A) Centralized
    B) Decentralized
    C) Duplicated
    D) Networked
    D) Networked
    (this multiple choice question has been scrambled)
  90. 140) ________ is the ability to offer individually tailored products or services using the same production
    resources as bulk production.
    A) Mass customization
    B) Demand customization
    C) Personalization
    D) Size customization
    A) Mass Customization
    (this multiple choice question has been scrambled)
  91. 141) Which of the following is not one of the competitive forces of Porter's model?
    A) External environment
    B) Other competitors
    C) Customers.
    D) Suppliers
    A) External Environment
    (this multiple choice question has been scrambled)
  92. 142) The emergence of the World Wide Web acted as a disruptive technology for:
    A) print publishing.
    B) the typewriter industry.
    C) PC manufacturers.
    D) microprocessor firms.
    A) Print Publishing
    (this multiple choice question has been scrambled)
  93. 143) Benchmarking:
    A) synchronizes the business processes of customers, suppliers, and trading partners.
    B) compares the efficiency and effectiveness of your business processes against strict standards.
    C) allows industry participants to develop industry-wide standards.
    D) is used to measure the speed and responsiveness of information technology.
    B) Compares the efficiency and effectiveness of your business processes against strict standards.
    (this multiple choice question has been scrambled)
  94. 144) Which of the following is not a benefit of implementing CAD systems?
    A) Ability to review designs for errors prior to production
    B) Reducing the time spent on benchmarking
    C) Ability to make changes to digital models without building physical prototypes
    D) Reducing the time spent on completing a design
    B) Reducing the time spend on benchmarking.
    (this multiple choice question has been scrambled)
  95. 145) The most successful solutions or methods for achieving a business objective are called:
    A) core processes.
    B) benchmarks.
    C) best practices.
    D) best processes.
    C) Best Practices
    (this multiple choice question has been scrambled)
  96. 146) In network economics, the value of a commercial software vendor's software products:
    A) increases due to higher marginal gain in output.
    B) decreases as more people use them.
    C) increases as more people use them.
    D) decreases according to the law of diminishing returns.
    C) Increases as more people use them
    (this multiple choice question has been scrambled)
  97. 147) The ________ strategy is characterized by heavy centralization of corporate activities in the home
    country of origin.
    A) transnationalonslace
    B) multinational
    C) domestic exporter
    D) franchise
    C) Domestic Exporter
    (this multiple choice question has been scrambled)
  98. 148) Globalization allows:
    A) businesses to use the capabilities of other companies without being physically tied to those
    companies.
    B) information systems to more fully utilize Internet capabilities.
    C) businesses to sell their products on a global scale.
    D) information systems to enhance core competencies.
    C) Businesses to sell their products on a global scale
  99. 149) The more any given resource is applied to production, the lower the marginal gain in output, until
    a point is reached where the additional inputs produce no additional output is referred to as:
    A) the law of diminishing returns.
    B) supply and demand.
    C) inelasticity.
    D) the point of no return..
    A) the law of diminishing returns.
  100. 150) A firm can exercise greater control over its suppliers by having:
    A) fewer suppliers.
    B) more suppliers.
    C) global suppliers.
    D) local suppliers.
    B) More Suppliers
    (this multiple choice question has been scrambled)

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