Communicating for Success

Card Set Information

Author:
Ja
ID:
37734
Filename:
Communicating for Success
Updated:
2010-09-27 16:55:50
Tags:
Cosmetology
Folders:

Description:
Success
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The flashcards below were created by user Ja on FreezingBlue Flashcards. What would you like to do?


  1. Transmitting information through symbols, gestures, or behaviors is called
    communication
  2. When you communicate, you engage in all the following process except:
    meditation
  3. An important first step in communicating with your client is:
    clarification
  4. Ideally, a special space should be set up for a consultation area and equipped with:
    hair color swatches
  5. If your client arrives past the limit for lateness, generally the best policy is to:
    ask them to reschedule
  6. One of the guidelines for dealing with a dissatisfied client is to:
    find out specifics
  7. Calling on your manager for help with a client is:
    useful when all else has failed
  8. In addition to developing good personal skills with your clients, it is important to:
    build relationships with coworkers

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