How could some of the spectacular failures of ERP systems have been avoided?
Business managers and IT professionals have been the major cause of ERP failures. The reason given is that these individuals underestimate the complexity of the planning, development, and training that are needed to prepare for a new ERP system that would radically change their business processes and information systems. Failure to involve affected employees in the planning and development phases and change management programs, or trying to do too much too fast in the conversion process, are also typical causes of failed ERP projects. Insufficient training in the new work tasks required by the ERP system, and failure to do enough data conversion and testing, are other causes of failure. In other cases, ERP failures are also due to over-reliance by company or IT management on the claims of ERP software vendors or the assistance of prestigious consulting firms hired to lead the implementation.