IT Quiz 2

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maxkelly
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40169
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IT Quiz 2
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2010-10-06 09:43:07
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IT Quiz 2 flash cards
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  1. The critical analysis and radical redesign of existing business processes to achieve breakthrough
    improvements in performance measures is the definition of:
    a. Business Process Redesign
    b. Business Process Management
    c. Business Process Improvement
    d. Business Process Innovation
    e. Business Process Monitoring
    Business Process Redesign
  2. Which of the following is not an example of a business process schema:
    a. UML
    b. BPEL
    c. YAWL
    d. XPDL
    e. All of the above are schemas
    All of the above are schemas
  3. The leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes defines:
    a. Business Process Outsourcing
    b. Business Process Offshoring
    c. Front office outsourcing
    d. Back office outsourcing
    e. Business Service outsourcing
    Business Process Outsourcing
  4. A set of logically related tasks performed to achieve a defined business outcome is the definition of:
    a. Process design
    b. A service
    c. A business process
    d. Information gathered from many different
    knowledge workers
    e. A service repository
    f. None of the above
    A business process
  5. When redesigning business processes, if you are making incremental, local changes, this type of redesign is:
    a. Process improvement
    b. Automation
    c. Process re-engineering
    d. Process simplification
    e. None of the above
    Process improvement
  6. The activities of BPM include:
    a. Process design
    b. Process execution
    c. Process monitoring
    d. A and C
    e. A, B, and C
    A, B, and C
  7. When redesigning business processes, if you are making changes across the enterprise that are step changes, this type of redesign is:
    a. Process improvement
    b. Automation
    c. Process re-engineering
    d. Process simplification
    e. None of the above
    Process re-engineering
  8. Which of the following is true?
    a. Process simplification is more risky than
    automation
    b. Automation yields more benefits than process
    improvement
    c. Business re-engineering is less strategic than
    process re-engineering
    d. A, B, and C are all true
    e. None of the above are true
    None of the above are true
  9. An enterprise-wide set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs is the definition of:
    a. Business Process Management
    b. Business Process Re-invention
    c. Business Process Design
    d. Business Process Execution
    e. None of the above
    Business process management
  10. Business processes should be outsourced if..
    a. The process performance is above average
    b. The process has a low number of
    transactions
    c. The cost efficiencies can be gained
    d. It is a single client operation
    e. It is a point-to-point process
    The cost efficiencies can be gained

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