Operations Management

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The flashcards below were created by user Kyra on FreezingBlue Flashcards.


  1. Major Decisions for Effective Processes
    Process Structure, Resource Flexibility, Capital Intensity, and Customer Involvement
  2. Process Structure
    (Major Decisions for Effective Processes)
    • Customer-contact position (services)
    • Product-process position (manufacturing)
    • Layout
  3. Resource Flexibility
    (Major Decisions for Effective Processes)
    • Specialized
    • Enlarged
  4. Capital Intensity
    (Major Decisions for Effective Processes)
    • Low automation
    • High automation
  5. Customer Involvement
    (Major Decisions for Effective Processes)
    • Low involvement
    • High involvement
  6. Strategy for Change
    (Major Decisions for Effective Processes)
    • Process reengineering
    • Process improvement

Card Set Information

Author:
 Kyra
ID:
 41139
Filename:
 Operations Management
Updated:
2010-10-10 20:26:47
Tags:
Krajewski Ritzman Malhotra 9thEdition
Folders:

Description:
Ops Management midterm study guide
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