Operations Management

Card Set Information

Author:
Kyra
ID:
41139
Filename:
Operations Management
Updated:
2010-10-10 16:26:47
Tags:
Krajewski Ritzman Malhotra 9thEdition
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Description:
Ops Management midterm study guide
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  1. Major Decisions for Effective Processes
    Process Structure, Resource Flexibility, Capital Intensity, and Customer Involvement
  2. Process Structure
    (Major Decisions for Effective Processes)
    • Customer-contact position (services)
    • Product-process position (manufacturing)
    • Layout
  3. Resource Flexibility
    (Major Decisions for Effective Processes)
    • Specialized
    • Enlarged
  4. Capital Intensity
    (Major Decisions for Effective Processes)
    • Low automation
    • High automation
  5. Customer Involvement
    (Major Decisions for Effective Processes)
    • Low involvement
    • High involvement
  6. Strategy for Change
    (Major Decisions for Effective Processes)
    • Process reengineering
    • Process improvement

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