Operations Management

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Major Decisions for Effective Processes

Process Structure, Resource Flexibility, Capital Intensity, and Customer Involvement
Process Structure
(Major Decisions for Effective Processes)
- Customer-contact position (services)
- Product-process position (manufacturing)
- Layout
Resource Flexibility
(Major Decisions for Effective Processes)
- Specialized
- Enlarged
Capital Intensity
(Major Decisions for Effective Processes)
- Low automation
- High automation
Customer Involvement
(Major Decisions for Effective Processes)
- Low involvement
- High involvement
Strategy for Change
(Major Decisions for Effective Processes)
- Process reengineering
- Process improvement

Author:	Kyra
ID:	41139
Card Set:	Operations Management
Updated:	2010-10-10 20:26:47
Tags:	Krajewski Ritzman Malhotra 9thEdition
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Description:	Ops Management midterm study guide
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