Operations Management

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  1. Major Decisions for Effective Processes
    Process Structure, Resource Flexibility, Capital Intensity, and Customer Involvement
  2. Process Structure
    (Major Decisions for Effective Processes)
    • Customer-contact position (services)
    • Product-process position (manufacturing)
    • Layout
  3. Resource Flexibility
    (Major Decisions for Effective Processes)
    • Specialized
    • Enlarged
  4. Capital Intensity
    (Major Decisions for Effective Processes)
    • Low automation
    • High automation
  5. Customer Involvement
    (Major Decisions for Effective Processes)
    • Low involvement
    • High involvement
  6. Strategy for Change
    (Major Decisions for Effective Processes)
    • Process reengineering
    • Process improvement
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ID
41139
Card Set
Operations Management
Description
Ops Management midterm study guide
Updated
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