Card Set Information
MGMT340 - Chapter 7
What is Stress?
An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being.
What is Eustress?
refers to the healthy, positive constructive outcome of stressful events and the stress response.
What is Distress?
the degree of physiological, psychological, and behavioral deviation from healthy functioning.
General Adaptation Syndrome
A model of the stress experience, consisting of three stages: alarm, resistance, and exhaustion.
What are Stressors?
Stressors are the causes of stress, including any environmental condition that places a physical or emotional demand on the person.
What are the different types of stressors?
- Task control
- Organizational/physical environment
Considered the most common group of workplace stressors.
- Team dynamics
- Organizational politics
- Bad bosses
Psychological and sexual harassment
- Incongruity or incompatibility of expectations associated with the person’s role.
- Occurs when two roles conflict with each other.
- Occurs when personal values conflict with work roles.
- uncertain task and social expectations
- increased hours and intensity
Task Control Stressors
Stress increases when employees lack control over:
- How and when tasks are performed
- Pace of work activity
Low task control is a higher stressor when job also has high responsibility.
Organizational & Physical Environment Stressors
Most prevalent is downsizing, which affects layoff survivors.
- reduced job security
- chaos of change
- additional workloads
- guilt of having a job as others lose theirs
Due to excessive noise, poor lighting and hazards.
- due to business travel, inflexible and/or rotating work schedules
- for women - still do most household chores
- work stress affects home, and vice versa
Role behavior conflict
- incompatible work and family roles
Stress and Occupations
What are “Type A” behavior patterns?
impatient, temper, competitive, interrupts others (road rage).
What are “Type B” behavior patterns?
patient, mellow, slower, smell the roses perspective (drive 55 in fast lane).
Consequences of Distress
The process of emotional exhaustion, cynicism, and reduced efficacy (lower feelings of personal accomplishment) resulting from prolonged exposure to stress.
Stress Management Strategies (Diagram)
Remove the Stressor
- Stress audits - investigate sources of stress.
- Change corporate culture and reward system.
- Provide environment that supports empowerment.
- Work-life balance initiatives. Examples
: flexible work time, job sharing, tele-working, personal leave, childcare support.
Withdraw from the Stressor
- Remove employees from jobs not aligned with their competencies.
- Coffe/lunch breaks
- Karaoke breaks (photo)
- Sabbaticals (work leave)
Other Stress Management Strategies
Change stress perceptions
- Self-confidence, self-leadership
Control stress consequences
- Relaxation and meditation
- Fitness and wellness program
Receive social support
- Emotional and informational