mgmt340-ch11

Card Set Information

Author:
ehan721
ID:
44657
Filename:
mgmt340-ch11
Updated:
2010-10-24 21:27:12
Tags:
mgmt340
Folders:

Description:
MGMT340 - Chapter 11
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user ehan721 on FreezingBlue Flashcards. What would you like to do?


  1. What is Communication?
    • - The process by which information is transmitted and understood between two or more people.
    • - Transmitting the sender's intended meaning (not just symbols) is key of good communication.
    • - Functions: coordinate work, fulfill need to bon, transfer knowledge, make decisions.
    • - Channels: media, electronic, non-verbal, face-to-face.
  2. 2-Way Model of Communication
  3. What are Nonverbal Communication?
    • - Actions, facial gestures, voice intonation,distance from person, silence, etc.
    • - Transmits most info in face-to-face meetings
    • - Influences meaning of verbal and written symbols
    • - Less rule bound than verbal communication
    • - Important part of emotional labor
    • - Automatic and unconscious
  4. What is Emotional Contagion?
    - The automatic process of sharing another person's emotions by mimicking their facial expressions and other nonverbal behavior.

    • - Emotional contagion serves three purposes:
    • 1. Provides continuous feedback to speaker
    • 2. Increases emotional understanding of the other person's experience
    • 3. Communicates a collective sentiment - sharing the experience
  5. What are the Communication Barriers (Noise)?
    • Perceptions
    • Filtering
    • Language
    • - Jargon
    • - Ambiguity
    • - Gestures
    • Information Overload
  6. Information Overload (Diagram)
  7. Cross-Cultural Communication
    • Verbal differences
    • - Language

    • Nonverbal differences
    • - Voice intonation
    • - Facial expressions
    • - Physical distance

    High-context cultures rely on nonverbal communication and situational cues.

    High-content cultures rely on verbal communication and more logical information.
  8. Gender Communication Differences (Diagram)
  9. How do you get your messages across?
    • - Empathize
    • - Repeat the message
    • - Use timing effectively
    • - Be descriptive
  10. Active Listening Process & Strategies (Diagram)
  11. What are the employee surveys?
    Gallup Q12 & GPTW
  12. What is MBWA?
    Management By Wandering Around

    A communication practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue.
  13. What is Organizational Grapevine?
    • Informal communication throughout the organization.
    • - Information transmitted rapidly in all directions
    • - Grapevine is usually inaccurate buy can transmit some degree of truth
    • - Some call it a rumor mill or just plain gossip
    • - Email now is the main grapevine medium
    • - Social networks are now global
    • - Public blogs and forums extend gossip to everyone

What would you like to do?

Home > Flashcards > Print Preview