Provide an example relevant to your organization about what makes a mechanism catalytic
As a sales rep for HP Printing and Imaging group, I was constantly harangued by my public sector customers about a policy that our tech support had in place requiring a credit card for collateral whenever a replacement printer was shipped to the customer to replace a broken in warranty printer. Although this was a policy, it was impractical for most PS customers who do not have corp credit cards at their disposal. Our team took a catalytic approach by creating a policy that would allow our customers to avoid that policy by using our Corp Credit Card on their behalf. This created a scenario where the Account Manager was accountable and therefore had skin in the game and ensured that the customer returned the broken printer within the allotted time frame, and produced desirable results for the customer, HP and in the end, the sales team because it strengthened the customer relationship. It distributed power to the individual contributor level, it had teeth because it would cost the sales team money if they didn’t follow through with their customers. This produced an ongoing effect because once a policy like this is in effect, it can be very damaging to rescind in the future.