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What is in the opening of a bad news memo?
Begin with a neutral statement that logically leads to the refusal or bad news.
What is in the body of a bad news memo?
- -Present facts, analysis, and reasons for the refusal or bad news
- -State bad news using positive tone and de-emphasis techniques
- -Include a counterproposal or "silver lining" idea
What is in the closing of a bad news memo?
-Provide info that shifts the focus away from the refusal or bad news and to a continuing relationship with the receiver.
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