OrgComm7

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Author:
Anonymous
ID:
47299
Filename:
OrgComm7
Updated:
2010-11-04 10:50:31
Tags:
OrgComm7
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Description:
OrgComm7
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The flashcards below were created by user Anonymous on FreezingBlue Flashcards. What would you like to do?


  1. What is in the opening of a bad news memo?
    Begin with a neutral statement that logically leads to the refusal or bad news.
  2. What is in the body of a bad news memo?
    • -Present facts, analysis, and reasons for the refusal or bad news
    • -State bad news using positive tone and de-emphasis techniques
    • -Include a counterproposal or "silver lining" idea
  3. What is in the closing of a bad news memo?
    -Provide info that shifts the focus away from the refusal or bad news and to a continuing relationship with the receiver.

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