Card Set Information
What is in the opening of a bad news memo?
Begin with a neutral statement that logically leads to the refusal or bad news.
What is in the body of a bad news memo?
-Present facts, analysis, and reasons for the refusal or bad news
-State bad news using positive tone and de-emphasis techniques
-Include a counterproposal or "silver lining" idea
What is in the closing of a bad news memo?
-Provide info that shifts the focus away from the refusal or bad news and to a continuing relationship with the receiver.