MGMT Ch. 11

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  1. True or False
    People with type A behavior pattern are involved in chronic, determined struggle to accomplish more in less time.
    True
  2. Define Emotional Intelligence
    The ability to cope, empathize with other, and be self motivated.
  3. _____ focuses on how and why people act the way they do at work.
    Organizational Behavior
  4. A set of behaviors that are expected of occupants of a specific position is called a(n)
    Role
  5. Define Perception
    is the process of interpreting and understanding one's enviornment.
  6. People's actions and judgements are called:
    Behaviors
  7. Stereotyping
    is the tendency to attribute to an individiual the characteristics one believes are typical of the group to which that individual belongs.
  8. Job Satisfaction
    is the extent to which you feel positively or negatively about various aspects of your work.
  9. Casual Attritution
    is the activity of inferring causes for observed behavior.
  10. Organizational Behavior
    which is dedicated to better understanding and management of people at work.
  11. Locus of Control
    indicates how much people believe they control their fate through their own efforts.
  12. Burnout
    A state of emotional, mental, and even physical exhaustion.
  13. Role
    A set of behaviors that are expected of occupants of a specific position
  14. Values
    are abstract ideals that guide one's thinking and behavior across all situations.
  15. Buffers
    or administrative changes that managers can make to reduce the stressors that lead to employee burnout.
  16. Casual Attribution
    is the activity of inferring causes for observed behavior.
  17. Counterproductive work behaviors
    are types of behavior that harm employees and the organization as a whole.
  18. Halo Effect
    in which we form an impression of an individual based on a single trait.
  19. Proactive personality
    someone who is more apt to take initiative and persevere to influence the enviornment.
  20. Four types of Distortions
    • 1. Selective Perception
    • 2. Stereotyping
    • 3. Halo Effect
    • 4. Casual Attribution
  21. Self Monitoring
    is the extent to which people are able to observe their own behavior and adapt it to external situations.
  22. Big Five personality dimensions
    • 1. extroversion
    • 2. agreeableness
    • 3. conscientiousness
    • 4. emotional stability
    • 5. openness to experience
  23. Openness to experience
    How intellectual, imaginiative, curious and broad-minded one is
  24. Fundamental attribution bias
    People attribute another person's behavior to his or her personal characterstics rather than to situational factors.
  25. Self-Serving bias
    people tend to take more personal responsibility for success than for failure.

Card Set Information

Author:
 debs25
ID:
 48299
Filename:
 MGMT Ch. 11
Updated:
2010-11-09 02:17:02
Tags:
Managing Individual Difference Behavior
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Description:
Supervising people as people
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